Lands End Restaurant

Review summary

1. G

   Gary

   London

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   On arrival our reservation was not ready I had emailed in advance to let the restaurant know I would be proposing to my partner the restaurant was empty but still had to get them to swap my table to a window seat view of the river The service was ok but not the luxury standard as advertised the actual restaurant was more the standards of a fast service hotel chain and not luxury it looks amazing on the website as advertised but it’s very worn and dated with cheap tables and chairs looked very glamorous on the website but was very disappointed in the reality of it.
   

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2. OT

   OpenTable Diner

   London

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had Christmas dinner with my adult children, the roast turkey dinner was excellently presented with all the trimmings, the service was prompt and the staff were all professional, well done and thanks
   

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3. K

   Karen

   London

   11 reviews

   5.0

   11 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Relaxed Christmas Day lunch with excellent food and service
   

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4. Y

   Yvette

   Essex

   3 reviews

   5.0

   3 reviews

   Dined on December 20, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Service was excellent. Food was good but a little under seasoned and in my opinion slightly overpriced x my partners birthday and they brought him a box of chocolates which was a nice touch. I dud receive a phone call half way through my starter asking if I would be fulfilling my reservation??. Overall a very pleasant evening
   

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5. R

   Richard

   Edinburgh

   10 reviews

   4.0

   10 reviews

   Dined on December 13, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great for such a unique experience. It's not every day you get to eat dinner on a luxury yacht on the Thames whilst looking out at the O2 Canary Wharf. The meal wasn't cheap but that's totally expected given the surroundings. Staff were very attentive and excellent.
   

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6. L

   Lisa

   London

   1 review

   4.0

   1 review

   Dined on December 13, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Was really lovely. The only thing was that it all felt a bit rushed but when we asked to wait for our main that was exactly what happened. Service was great friendly and helpful.
   

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7. N

   Nichola

   Buckinghamshire

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful surroundings and amazing food. We had the three course sunday lunch and it was all perfectly cooked and delicious. The surroundings were elegant and beautiful and the staff were friendly and welcoming.
   

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8. N

   Norma

   London

   5 reviews

   4.0

   5 reviews

   Dined on November 17, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 2

   Nice meal. Very, very slow service towards the end.
   

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9. E

   Emma

   London

   1 review

   1.0

   1 review

   Dined on November 15, 2024

   1. Overall 1
   2. Food 4
   3. Service 3
   4. Ambience 1

   I told my friend I was taking her somewhere very classy for her birthday. As we approached the yacht we were all very impressed but then came across the entrance shut and vague instructions that we should use the stairs / ramp? We saw a door open but when looking inside there were no further instructions and nobody to greet us. We went up and down some staircases and eventually came across some staff talking in an office, that didn’t particularly want to finish their conversation short in order to help us. Eventually we were told which floor to go up to and by this point another 2 guests were wandering around not knowing where to go either. Arriving at the restaurant the cleaner was in there hoovering. We stepped over the wires and sat at our table, with the hoovering still ongoing. We then had to lift our legs up so the cleaner could hoover under our table. With the hoovering still ongoing I told my friends I would find the manager. I explained to him (manager) how embarrassing it was that I’d brought my friend somewhere supposedly classy for her birthday and yet there’s hoovering going on etc. The manger just shrugged saying ‘I’m sorry but what do you want me to do about it’ to which I replied ‘you wouldn’t get this going on in a Premier Inn’. He explained they were tidying up after the afternoon tea session and the hoovering has to be done. I said that they should allow a window of time for cleaning without customers there but again it was shrugged off and he was walking away from me. I said ‘please don’t walk away while I’m talking to you, it’s very rude’…he then stepped back to me, now flapping his arms and still saying ‘I don’t know what you expect me to do’ and walking away again. I repeated how rude this was. This unhelpful customer service continued for a few more minutes, still to the sound of hoovering. It ended with me asking for a complimentary bottle of Prosecco at the very least, to which we got 1 glass each. Very disappointing experience
   

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10. K

    Karen

    London

    1 review

    5.0

    1 review

    Dined on November 9, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Had an absolute amazing time - food was outstanding - service and staff were so friendly and accommodating
    

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