Koya - Houston

Review summary

1. E

   Ebony

   VIP

   Los Angeles

   19 reviews

   1.0

   19 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   One of the worst restaurant experiences I’ve encountered. From the time I walked in to the time I walked out & left. They ask for your ID & credit card at your arrival. The hostess states this is to ensure that guests don’t leave without paying. (Huge red flag) The hostess sat us at a dirty table. The table didn’t get cleaned until the server arrived. Roughly 13 mins after being seated. She never brought water or utensils. Someone brought appetizers & we had no flatware to eat it with. We immediately requested our card & ID and we left.
   

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2. D

   DeAinna

   Houston

   4 reviews

   1.0

   4 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   My experience wasn’t the best. They overcharged per person ($200 taxes & gratitude included) then stated this was family style where we were to share a plate consisting of one steak & 4 chicken strips for (4 people) The drink were watered down. The wait staff was unprofessional and was not accommodating. It took forever for the waitress to attend to us. We didn’t get our food until 1+ hrs after being seated. We were told we can not split the checks (party of 5) but charged to card that held the reservation at the door for 6 people instead of 5 people. I DO NOT recommend this place to anyone visiting or trying out a new restaurant. This was unacceptable and they didn’t make it right for us. This was New Year Eve and it was ruined. Unfortunately
   

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3. V

   Valeria

   Las Vegas

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Worst New Year’s Eve ever don’t think to spend new years here
   

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4. M

   Monique

   Houston

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   First and foremost, the only bad thing I could say is that we waited longer than 30 min to get our drinks and even longer to get out food (we ordered all of it together). A simple notice would’ve been perfect instead of having us wait a long time without speaking to us. Everything else was perfect!
   

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5. K

   Karla

   Houston

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 2

   Food is good;however, be prepared to wait for it. People in here go with Jeans, tennis shoes, sandals so it is not dress code strict.
   

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6. K

   Kelvin &Char

   Houston

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   This was the 2nd time I visited Koya Houston and I tried the wings and they were very good in flavor, however they were old. Hard , we did inform the waiter and he was to let the chef know! But I didn’t get the chance to enjoy them being tender! But we will be back!
   

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7. S

   Shateria

   Baltimore

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We were sat 20 minutes late for our reservation. And then given an attitude once we inquired about when we will be sitting. We then were given a table that was basically on the speaker and stage. Keep in mind I noted during my reservation, that this was my wife’s birthday. The service was absolutely terrible from the sassy hostess to the non-personable waiter. If I’m not mistaken, the waiter was actually a manager, but they were so busy he had to take a section. We sat at the table for an hour and a half before we were given our entree and still end up paying over $300. At one point another waiter started to notice that we weren’t getting any service and just randomly would chime in to see if he could help but at that point it was long gone.
   

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8. k

   kenshara

   VIP

   Houston

   2 reviews

   1.0

   2 reviews

   Dined on December 19, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I had a reservation at this restaurant, but when I arrived, I was shocked to find that they were closed for a private party. Not only was there no prior notice or attempt to contact me, but the staff also made no effort to accommodate or offer any alternative solutions. Completely unprofessional and disappointing, especially since I made a reservation well in advance. I won’t be returning and would advise others to look elsewhere for reliable service.
   

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9. J

   J'nai

   Houston

   3 reviews

   5.0

   3 reviews

   Dined on December 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an amazing experience. The staff really went above and beyond to make our birthday surprise a great success!
   

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10. K

    Karen

    Dallas

    1 review

    2.0

    1 review

    Dined on December 15, 2024

    1. Overall 2
    2. Food 1
    3. Service 1
    4. Ambience 3

    I’m really disappointed with the service we received. This place is not what it used to be. The music was way too loud, the food was bad, and the service was terrible. I had high hopes since my visit a few months ago was great, but unfortunately, this time was a letdown. I don’t think I’ll be returning.
    

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