Kona Grill - Tigard

Review summary

1. K

   Kimberly

   Portland

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   I had made reservations. When they sat us down, we were seated on a bench type thing, inches away from another couple. Did not feel intimate at all, felt like fast food seating. Our cloth napkins (they were black) were dirty, and my husband's plate was dirty. Our waitress was nice, but definitely had like a more casual tone to her, than what we would have expected for this type of restaurant. There was loud music playing (and a weird DJ booth in the corner with a live DJ), the place is supposed to be like kind of hawaiian themed, but the music playing was like 90s alternative. We ordered our food, and my husband got what the waitress claimed to be the "best thing on the menu" the Fried Rice with Steak Strips. The steak strips were fatty, and the portion of rice was super small (it was $24) I ordered the macadamia nut chicken ($34). It came on a small, narrow rectangle shape plate, overflowing with mashed potatoes. My chicken was not juicy, and tasted and looked like it was just a pre made frozen chicken breast they heated up in the microwave. My sangria was good. The manager came by once and asked if our table was wobbly, but he didn't ask us how our food was (and we were in the middle of eating). Every other place I have been to, when a manager has come by, he asks how everything is, he did not. We paid on one of those kiosk things that are on the tables at Red Robin, and as we were leaving, we tried to give some of the feedback to the manager that had come to our table. Told him we were displeased. He offered some cake, but my husband is lactose intolerant so we declined. He did not offer anything else to try and get us back as customers (not that we were trying to get anything for free, but I would think as a new restaurant, you would want repeat customers). $100 is better spent across the street at McCormicks. Needless to say, we won't be back.
   

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2. W

   Wally

   Portland

   12 reviews

   3.0

   12 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   Beautiful restaurant, great menu. However, the pounding loud music that played throughout the restaurant made conversation impossible. Our server, Christy, had to yell to be heard. Unfortunate because the food was tasty!
   

   Kona Grill - TigardResponded 3 days ago

   Hi Wally, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our menu and found the food tasty. However, we're sorry to hear that the music volume negatively affected your experience. We strive to create a Vibe atmosphere for all our guests and your feedback helps us do just that. We appreciate your understanding and hope to have the opportunity to serve you again soon. Best, Christina GM
   

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3. S

   Steve

   VIP

   San Francisco

   18 reviews

   5.0

   18 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Not gonna lie. The prices are a little high. However everything we ate was really good. My wife had the lemongrass pasta with shrimp. Great taste, big portion, really good flavors. I had the surf and turf. The steak was perfectly cooked and the crab Oscar topping was fantastic. The sushi appetizer was very nice as well. Don’t forget the chocolate cake…..yummmmm
   

   Kona Grill - TigardResponded 3 days ago

   Hey Steve, Thanks for your feedback! We're thrilled you enjoyed your meal at Kona Grill - Tigard. We appreciate your comments about our surf and turf, steak, and lemongrass pasta. We're glad you found the portion sizes good and flavors delicious. Looking forward to your next visit. Best, Christina GM
   

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4. Y

   Yvonne

   VIP

   Portland

   29 reviews

   5.0

   29 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food and service was really great. We will return to sample more of the menu. The atmosphere has a bit of a cafeteria feel and our table was wonky.
   

   Kona Grill - TigardResponded 3 days ago

   Hello Yvonne, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our food and service. We're always working on improving our menu and your feedback is invaluable. We're glad that you appreciated the atmosphere and hope to welcome you back soon to try more. We'll take a look at that table... Best, Christina GM
   

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5. N

   Nancy

   VIP

   Portland

   4 reviews

   3.0

   4 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   Very good service but not busy! Food good but expensive! Lighting too bright and table placement could be improved. Hope it suceeds
   

   Kona Grill - TigardResponded 6 days ago

   Hello Nancy, Thank you for your feedback. We're glad to hear that you enjoyed our service at Kona Grill - Tigard. We appreciate your comments on the food and lighting. We strive to provide the best dining experience for our guests and will certainly take your feedback into consideration. We hope to see you again soon. Best, Christina GM
   

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6. M

   Maria

   Seattle

   1 review

   1.0

   1 review

   Dined on January 20, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   Do not recommend! Food was too salty and service was very slow. It took at least 20 minutes to just bring us water and this was that we went before the dinner rush so it wasn’t busy yet.
   

   Kona Grill - TigardResponded 6 days ago

   Thanks for the review, Maria. We're sorry to hear that your experience at Kona Grill - Tigard didn't meet your expectations. We take your feedback about the food being too salty and the service being slow very seriously. We aim to provide excellent service and it seems we fell short in your case. We're always working on improving our guests' experiences and your feedback is valuable in this process. We hope you'll give us another chance to provide a better dining experience. - Christina GM
   

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7. a

   annie

   Portland

   1 review

   3.0

   1 review

   Dined on January 19, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Feels super corporate restaurant like. Super expensive for very basic food. Drinks were all watery when they arrived. Wrinkled paper menus. Super loud- they have a DJ (uh, why?) that jammed 80s music all night so we couldn’t hear each other talk. Very blah, don’t waste your money.
   

   Kona Grill - TigardResponded 6 days ago

   Thanks for visiting us, Annie! We're sorry to hear that your experience at Kona Grill - Tigard didn't meet your expectations. We take pride in providing a memorable experience for all our guests and it seems we fell short this time. We're always working to improve and your feedback is invaluable in this process. We hope you'll give us another chance to impress you in the future. Best, Christina GM
   

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8. M

   Morgan

   VIP

   Portland

   28 reviews

   3.0

   28 reviews

   Dined on January 19, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Disappointing! This was our first visit. The drinks were pricey and pretty weak. The pace of service was slow. The Kona stir fry had so much sauce on it that it was more like a stew. Overall we felt the experience wasn’t a good value.
   

   Kona Grill - TigardResponded 6 days ago

   Thanks for the review, Morgan. We're sorry to hear that your first visit to Kona Grill - Tigard didn't meet your expectations. We're always looking to improve and your feedback on the drinks, pace of service, and the stir fry is invaluable. We're sorry to hear that it wasn't strong for you, we'll certainly take your comments into consideration. We hope to have the opportunity to serve you again and provide a better experience. Christina GM
   

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9. M

   Mylon

   Portland

   3 reviews

   2.0

   3 reviews

   Dined on January 18, 2025

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 4

   My wife and I dine monthly with longtime friends. As Kona is new, we were willing to test it - and invite our friends. Our united opinions are as follows: Positive: architecture/decor is very pleasing. Negative: the music is ridiculously loud, and the choice of music is poor. Food service was extremely slow. Our server brought the bill to us WITHOUT offering dessert. The overall impression of our party of 4: this is a venue for diners who are in their teens and 20s - and others who think they’re in their teens and 20s. Had we known the venue had a DJ stand, we would not have dined there. Further, the price was not worth the experience we had.
   

   Kona Grill - TigardResponded on January 19, 2025

   Thanks for the review, Mylon. We're sorry to hear that the music was too loud and the food service was slow. We appreciate your feedback and will use it to improve. We aim to provide a comfortable and enjoyable environment for all our guests and we're sorry to have fallen short in your eyes. We hope you'll consider dining with us again in the future.
   

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10. S

    Susan

    Portland

    4 reviews

    2.0

    4 reviews

    Dined on January 15, 2025

    1. Overall 2
    2. Food 1
    3. Service 2
    4. Ambience 3

    This was my first time at the restaurant. The physical environment is attractive. We were there for lunch. It was not busy. There were a few other diners. We waited forever for our food to arrive. One of us ordered the "Power Lunch" which I think was advertised as supposed to arrive quickly. When the first course of clam chowder finally arrived it was cold! When we got the attention of a server she took it back to the kitchen but then our server returned to the table to apologize and say that "things were really cold in the kitchen" and that they were out of clam chowder now but she could bring out an extra order of fries (fries were already included in the meal). I ordered Pad Thai that appeared as a pile of noodles on a plate with a few dried out pieces of chicken. It appeared to be reheated leftovers or maybe a TV dinner that had been heated up? When we were presented with the bill my meal cost $31 although the price on the menu was $29. I can honestly say that this is the worst restaurant experience that I have ever had. I won't be back.
    

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