Kona Grill - Desert Ridge

Review summary

1. R

   Roxanne

   Hawaii

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We went for happy hour and had a great experience. Food and drink prices were perfect for the event. We will return!
   

   Kona Grill - Desert RidgeResponded 1 day ago

   Thanks so much for the stars! We are so glad you enjoyed your meal with us at Kona Grill and will be sure to pass on the kudos to our entire team. We look forward to seeing you again soon! - KG Management.
   

   Is this helpful?

   Report
2. V

   Vicki

   VIP

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our dinner was very good but our server "T" was outstanding. She had the right amount of checking in and giving time. Her attitude and personality was infectious. The food was good but the service will bring us back and hope to have T again.
   

   Kona Grill - Desert RidgeResponded 1 day ago

   Hello Vicki, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your dinner at Kona Grill - Desert Ridge. It's great to know that our team's attitude and personality added to your experience. We're especially glad that you found our food to be good and the service to be outstanding. Your kind words mean a lot to us and we're excited to have you back for another memorable dining experience. See you soon! Best, The Management Team
   

   Is this helpful?

   Report
3. J

   Jenn

   Phoenix

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 4

   Trying to keep this short and sweet… We will never eat here again! Restaurant is terribly managed and organized, and food quality is very poor. Service from the weight staff sushi, chefs, and hostesses was good. The restaurant overall is just very unorganized and again the food quality is subpar at best. Total waste of money and we still left their hungry! Think of this as like the Applebee’s of sushi -trying to be a regular restaurant on top of that!
   

   Kona Grill - Desert RidgeResponded 1 day ago

   Thanks for the review, Jenn. We're really sorry to hear about your disappointing experience at Kona Grill - Desert Ridge. We take pride in our food quality and organization, and we're sorry to hear that we fell short during your visit. We're glad to hear that you found our service good, but we're truly sorry that you were left unsatisfied. We will take your feedback into account as we strive to improve. We hope you'll give us another chance in the future.
   

   Is this helpful?

   Report
4. A

   Alex

   Los Angeles

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Wait time was atrocious, food was below average .
   

   Kona Grill - Desert RidgeResponded 1 day ago

   Thanks for visiting us, Alex. We're sorry to hear that you had a less than perfect experience at Kona Grill - Desert Ridge. We always strive to provide excellent food and service, and we apologize if we fell short during your visit. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
   

   Is this helpful?

   Report
5. y

   yanna

   Phoenix

   5 reviews

   1.0

   5 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   This was our first time at Kona Grill, we shouldn't have on on Christmas BUT you would think that they would be better prepared since they are open on Christmas. We got there at 8pm with a reservation and got seated within 15 minutes, BUT then waited for literally 1 hr before our food got to our table. When the food came, my husbands steak was warm at best, the potatoes looked like they were scraps from the bottom of a bowl, my son's Wagyu fried rice was cold, meat undercooked almost raw, after bringing this up to the manager he of course apologized and comped our food but still we left hungry since we couldn't eat our dinner. Not a good experience at all. I will say that our young lady server was very sweet and attentive. Kuddos to all the wait staff and hostesses keeping their cool cause that place was a zoo.
   

   Kona Grill - Desert RidgeResponded 1 day ago

   Thanks for the feedback, yanna. We're truly sorry to hear about your experience at Kona Grill - Desert Ridge on Christmas. It's disappointing to know that your meal didn't meet our usual high standards, especially since it was our first visit. We take your comments about the service and food very seriously and will use them to improve. We hope you'll consider giving us another chance to make it right. The Management Team
   

   Is this helpful?

   Report
6. L

   Lesley

   Los Angeles

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Overbooked for Christmas and disappointment! We booked a reservation beforehand and when we arrived, there was a line out the door with other people who also had reservations but were not immediately seated. After speaking with staff, we quickly realized that whoever was in charge of booking reservations overbooked by a wide margin. This led to your kitchen getting two hours behind schedule. We decided to stay largely because our waitress was amazing and was very honest about the situation. We witnessed others, who didn’t have the patience, get up and leave. We heard staff say multiple times that this overbooking was worse last Christmas and is controlled by the owners of Kona Grill. Your company. I plead with you, be better. You can still maintain your profit margins by booking an appropriate amount of reservations on a night like Christmas. I don’t know if this was the result of greed or sheer incompetence but it’s unacceptable. By the time we received our food, the items we received were not what we ordered. Brussels sprouts instead of green beans because the kitchen “ran out.” Again, a lack of preparation that was completely preventable. Your staff at this location are amazing and were incredibly apologetic of a situation you put them in. It’s not fair to them or your customers to be put in that position.
   

   Kona Grill - Desert RidgeResponded 1 day ago

   Hey Lesley, We're really sorry to hear about your experience at Kona Grill - Desert Ridge, especially on such a special occasion as Christmas. We understand how frustrating it must have been to wait in a long line and not be immediately seated. We're also sorry for the misunderstanding about the overbooking, we assure you that we didn't mean to mislead you. We take your feedback seriously and will use it to improve our reservation system and communication. We're glad to hear that our staff was able to handle the situation well and that you found value in your experience. We hope to have the chance to serve you again soon. Best, The Management Team
   

   Is this helpful?

   Report
7. D

   Dee

   Phoenix

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   AWFUL!!! 1.5hrs to get food. Blamed on a party of 75. I booked reservation weeks ago. Why would you book a huge group of 75 plus fill every reservation spot/table on Christmas. Do one or the other - not both! Poor, poor management decision. Many got up and left after ordering, we watched several plates of food come out to empty tables. There was no compensation offered for the poor management that resulted in our awful dinner.
   

   Kona Grill - Desert RidgeResponded 1 day ago

   Thanks for the review, Dee. We're truly sorry to hear about your experience at Kona Grill - Desert Ridge, especially on such a special occasion as Christmas. We understand your frustration with being seated by the table limit and having to wait for your food. We appreciate your feedback and will use it to improve our reservation system and dining experience. We hope you'll give us another chance to make it right. Sincerely, The Management Team
   

   Is this helpful?

   Report
8. L

   LaVerne

   Phoenix

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Food took 2 hours , and was really bad when it came out
   

   Kona Grill - Desert RidgeResponded 1 day ago

   Thanks for the review, LaVerne. We're truly sorry to hear that you didn't enjoy your meal at Kona Grill - Desert Ridge. We always aim to deliver a great experience, and we regret that we missed the mark on this occasion. Your feedback is invaluable and we assure you that we will look into this matter. We hope you'll give us another chance to impress you with our food in the future. Thanks again for your feedback.
   

   Is this helpful?

   Report
9. M

   Marni

   Phoenix

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   My filet was OK, but not great. My husband said the roast turkey and stuffing were dry and the gravy was bland. It also took over an hour to get our food. At least the meatball appetizer, the mashed potatoes and vegetables were good. To their credit, our server was very nice and attentive, but she was (obviously) overextended. She gave us desserts at no charge to make up for the long wait. They didn't have the pumpkin pie they advertised, but the cheesecake and chocolate cake were pretty good. They made up for the fact that we paid $160 (including tip) for a very lackluster meal. We won't be going back here.
   

   Kona Grill - Desert RidgeResponded 1 day ago

   Hello Marni, We're sorry to hear that your experience at Kona Grill - Desert Ridge didn't meet your expectations. We appreciate your compliments about our service and food, and we're glad you enjoyed our desserts. We apologize for the long wait and understand that it may have affected your overall dining experience. Your feedback is valuable and will be used to improve our service and food quality. We hope you'll give us another chance to impress you in the future. Best Regards, The Management Team
   

   Is this helpful?

   Report
10. M

    Martin

    Manitoba

    2 reviews

    4.0

    2 reviews

    Dined 3 days ago

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 4

    Was there for Christmas dinner, and was wildly slow. Waited 2.5 hours for our food. The food that came was very good, but felt like they were trying to serve too many people for the amount of people working.
    

    Kona Grill - Desert RidgeResponded 1 day ago

    Hey Martin, We're sorry to hear that your Christmas dinner at Kona Grill - Desert Ridge was slow. We understand how frustrating that can be and we're glad you enjoyed the food. We always aim to serve as many guests as possible while still maintaining our standards. We appreciate your feedback and will use it to make improvements. We hope to have the opportunity to serve you again soon. Best, The Management Team
    

    Is this helpful?

    Report