Kona Grill - Desert Ridge

Review summary

1. K

   Kevin VIP

   Atlanta2 reviews

   1.0

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Calamari was burnt, rice on entrees had hard uncooked pieces that broke filling in tooth. Manager made us feel like we bothered him when we told him about the rice. VERY POOR! WILL NEVER GO BACK!
   

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2. S

   Sally VIP

   Minneapolis13 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful restaurant. Excellent employees. Great food service
   

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3. L

   Lynn VIP

   Phoenix18 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice experience, food is exemplary, and our server Skyler was attentive and friendly. Great time at Kona Grill.
   

   Kona Grill - Desert RidgeResponded 2 days ago

   Thank you Lynn, for the positive feedback! We're glad you enjoyed the service and can't wait to see you on your next visit! Kona Grill - Desert Ridge
   

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4. OT

   OpenTable Diner

   Edmonton3 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The service was not the best and food was very mediocre
   

   Kona Grill - Desert RidgeResponded 2 days ago

   Hey, we're sorry to hear that your experience at Kona Grill - Desert Ridge didn't meet your expectations. We strive to provide top-notch service and delicious food, and we're disappointed that we fell short this time. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to serve you better. - The Management Team
   

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5. E

   Erlinda

   Phoenix28 reviews

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Food was great, it seemed like the kitchen was overwhelmed and struggled with getting orders out in a timely manner. But our waitress was very attentive and made up for it with great service and thanked us for our patience.
   

   Kona Grill - Desert RidgeResponded 5 days ago

   Thanks for visiting us, Erlinda! We're thrilled to hear that you enjoyed our food and found our service attentive. We certainly strive for excellence in all areas, and your feedback helps us improve. We apologize if there were any delays in getting your orders out, and we're grateful for your patience. We hope to see you again soon at Kona Grill - Desert Ridge.
   

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6. S

   Sherry

   Phoenix144 reviews

   4.0

   Dined on March 7, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Service was excellent. But several mishaps with the food coming out of the kitchen as they made a few errors with our order. Management was great as they quickly got on it and rectified it. Appreciated that!
   

   Kona Grill - Desert RidgeResponded 5 days ago

   Hello Sherry, Thank you for taking the time to share your feedback. We're glad to hear that you found our service excellent and our team quick to rectify any errors. We're sorry for the mix-up with your order, but we're glad that you appreciated our team's swift response. We hope to have the opportunity to serve you again soon. Best regards, Kona Grill - Desert Ridge Management Team
   

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7. J

   Julie

   Los Angeles11 reviews

   3.0

   Dined on March 6, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Waiter was nice, but unfortunately the frozen Margarita machine was broken and so I wasn't able to get the drink I was hoping for and the regular Margarita on ice was sub-par.
   

   Kona Grill - Desert RidgeResponded 7 days ago

   Hi Julie, We're sorry to hear that your visit to Kona Grill - Desert Ridge didn't meet your expectations. We strive to provide the best service and it seems we fell short this time. We apologize for the issue with the frozen Margarita machine and the quality of the regular Margarita on ice. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to impress you with our food and service. Best, The Management Team
   

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8. B

   Bethany

   Phoenix6 reviews

   5.0

   Dined on March 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is one of new favorite places to eat in Scottsdale desert ridge! The food is amazing! The people are fabulous! The atmosphere is great!
   

   Kona Grill - Desert RidgeResponded on March 4, 2025

   Hello Bethany, We're thrilled to hear that Kona Grill - Desert Ridge is one of your new favorite places to eat in Scottsdale! Your kind words about our food, people, and atmosphere truly warm our hearts. We're so glad to know that we've been able to provide you with a memorable dining experience. We look forward to serving you again soon. Thank you for your glowing review!
   

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9. S

   Sheri

   Phoenix4 reviews

   4.0

   Dined on March 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   I will say from order to table kitchen was a little slow. They were out of a few items that were listed on the menu. Things (premium sodas) were not available which was surprising. I think their bar should be well stocked if we are to pay $9 for a soda.
   

   Kona Grill - Desert RidgeResponded on March 2, 2025

   Thanks for the review, Sheri! We're glad to hear that you enjoyed your experience at Kona Grill - Desert Ridge. We apologize for the initial delay in our kitchen and the lack of certain items on the menu. We are working to improve our offerings and will take your feedback into consideration. We're always striving to provide the best value for our guests and your feedback is invaluable in this process. We hope to serve you again soon!
   

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10. C

    Clifton VIP

    Phoenix167 reviews

    5.0

    Dined on February 28, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great experience and great food. Service was super! We’ll be back
    

    Kona Grill - Desert RidgeResponded on March 1, 2025

    Hello Clifton, Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at Kona Grill - Desert Ridge and enjoyed our food. It's always a pleasure to hear from happy customers. We're also glad to know that our service met your expectations. We look forward to welcoming you back soon! Best, The Management Team
    

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