Kite at The Red Hart

Review summary

1. J

   Julie

   Lincolnshire

   4 reviews

   4.0

   4 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   The food was very good as it always is. The service was mixed we ordered cocktails and they arrived after the starters! We asked the waitress to hold the food and she agreed- so it worked out well- would definitely recommend the Kite.
   

   Kite at The Red HartResponded 2 days ago

   Thank you for taking the time to share your experience! We're so happy to hear that you enjoyed the food—it’s always a pleasure to know our regulars are satisfied with the quality. We also appreciate you bringing up the timing of the cocktails and are glad the situation was handled well when you asked the waitress to hold the food. We value your feedback, and if you’d ever like to share any thoughts with us during your visit, we’d love the chance to address things on the spot and make your experience even better. Thanks again for recommending us, and we look forward to welcoming you back soon!
   

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2. A

   Adam

   Hertfordshire

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a great evening, it’s always classy and today was no exception. The Valentines’ Specials were excellent :) Thanks so much to our waiter Alfie and all of the staff, we will be back!
   

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3. N

   Nicola

   Hertfordshire

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love the kite they have fabulous food a great setting and really welcoming friendly staff , a lovely evening as always
   

   Kite at The Red HartResponded 3 days ago

   Thank you so much for your kind words! We're absolutely thrilled to hear that you enjoyed your experience at The Kite. It’s wonderful to know that you loved the food, setting, and our team’s hospitality.
   

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4. L

   Louise

   Hertfordshire

   2 reviews

   5.0

   2 reviews

   Dined on February 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic food and fabulous service. We really enjoyed the relaxing environment, we could easily chat and hear each other. Food was outstanding and they were really accommodating to my friend who has to follow a certain diet. Great value set menu, a really fantastic experience
   

   Kite at The Red HartResponded on February 8, 2025

   Hi Lou, I'm so happy to hear you had a lovely experience with us on Thursday evening - we hope to see you back at the Kite soon!
   

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5. F

   Fiona

   Hertfordshire

   5 reviews

   3.0

   5 reviews

   Dined on February 1, 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   A bit disappointing to tell the truth. It was over half an hour before we got a drink and then had to ask to order as felt food would be so long. The staff were friendly enough but just not very attentive. Would have expected a finger bowl with mussels but didn’t get one. The food was really good but we just wouldn’t return any time soon which is a shame.
   

   Kite at The Red HartResponded 4 days ago

   Thank you for taking the time to share your feedback. We’re really sorry to hear that your experience didn’t meet expectations. We aim to provide excellent service, and it seems we missed the mark during your visit. We apologise for the delay in getting your drinks and for any lapse in attention from our team. We’re glad you enjoyed the food, and we truly appreciate your honest input—it will help us improve. We hope you might give us another chance in the future.
   

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6. R

   Rawaa

   VIP

   London

   11 reviews

   5.0

   11 reviews

   Dined on February 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Consistently wonderful. Food and service fantastic as always. Highly recommend.
   

   Kite at The Red HartResponded on February 5, 2025

   Always a pleasure when you dine with us - thank you for the lovely review. I hope to see you next time for a glass of chard!
   

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7. M

   Maria

   Hertfordshire

   1 review

   1.0

   1 review

   Dined on February 1, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Where do I start. Had great expectations for this place, but extremely disappointed! On arrival it was obvious they were short staffed, we were taken to our dirty table. We eventually ordered a 2 soups & 1 scotch egg, mainly due to the cold & noisy atmosphere. Then they presented us with a pot of dirty cutlery. When our food arrived it was cold. At no point did any server check if everything was ok! We promptly went to the bar to pay our bill, we were asked if everything was ok & discounted accordingly. Won’t be returning any time soon.
   

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8. D

   Deb

   VIP

   Bedfordshire

   24 reviews

   5.0

   24 reviews

   Dined on January 31, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Beef shin pie was delicious as was the Blood orange trifle. Ate in the bar area as had a dog with us. Lovely ambience and always great service from the staff.
   

   Kite at The Red HartResponded on February 5, 2025

   Thank you for the lovely review - we hope to see you again soon for another occasion!
   

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9. P

   Paul

   Devon

   1 review

   5.0

   1 review

   Dined on January 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food excellent but a little bit pricey. Service excellent
   

   Kite at The Red HartResponded on January 21, 2025

   Thank you Paul for the review! We take great pride in our food and service, so it's always nice to see it appreciated, and have passed your comments on to the team. We look forward to seeing you again!
   

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10. B

    Bob

    London

    1 review

    5.0

    1 review

    Dined on January 12, 2025

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    Went to the Kite for Sunday lunch. We both went for the roast (1 x beef, 1 x mushroom wellington). Both were excellent. Beef was succulent and juicy, the pastry on the wellington just right. The accompanying cauliflower cheese was a centrepiece in its own right. Only small quibble was that the service was a little slow, but when mentioned was immediately put right. Would definitely recommend.
    

    Kite at The Red HartResponded on January 16, 2025

    Thank you for visiting us at the Kite - we've taken on your feedback from Sunday and we hope to see you again soon!
    

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