Kitchen + Kocktails by Kevin Kelley - Chicago

Review summary

1. A

   Aisha

   San Antonio

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   made an rsvp days prior to me showing up in Chicago. From me walking in the establishment the customer service was rude and very obnoxious. The hostess was very obnoxious and rude. I also had a bar reservation no one came to even say hi welcome. I asked to be moved to a dinner table, they moved me but still no waiter, waitress, server in sure. But a party of 8 came in an that’s all the attention was on. I don’t care if I’m a party of 1 I still deserve the same type of service like everyone else. I wanted to give this place a try and I really hate to say the reviews on social media were right. I won’t ever return.
   

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2. J

   Jessica

   New York City

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   I was super excited to go while in Chicago. I’d read reviews and watched videos on Tik Tok. Got there on Thanksgiving, while it was a holiday it wasn’t very packed but many tables did not have their food. I was seated by the bar area which was the prettier part of the restaurant. It took 25 mins for someone to bring me water. Once I looked at the menu I realized that ( being allergic to seafood) there aren’t very many options. Additionally, the prices were very high for the portion sizes … I opted for the catfish and grits as a last resort for dinner and when it came it was cold. I immediately send it back . But this time I still had not gotten my drinks from the bar when I returned my food .. I just left. I would not recommend.
   

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3. R

   Renee

   Dallas

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We left after 35 minutes because Our server never came by to check on us.
   

   Kitchen + Kocktails by Kevin Kelley - ChicagoResponded 1 day ago

   Thanks for visiting us at Kitchen + Kocktails by Kevin Kelley - Chicago. We're truly sorry to hear about your experience. We understand how frustrating it can be to wait for service, especially when you're looking forward to a meal out. We always aim to provide top-notch service and it's clear we fell short during your visit. Your feedback is important to us and we will definitely use it to improve our service. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
   

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4. A

   Ashley

   Miami

   3 reviews

   2.0

   3 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 5
   4. Ambience 4

   We were warmly greeted upon walking in and asked if we had a reservation. My boyfriend was asked to remove his hat as it was apart of their dress code and we did as asked. We were actually over dressed for this place so I’m surprised they tried to enforce this rule with us. After we were seated we noticed other men coming in casually dressed and wearing hats, my boyfriend was the only man in there with no hat on. We just found this really weird. Our waitress which I wish I remembered her name was super sweet and attentive the whole time. She’s really good at her job. After ordering I was told they ran out of regular fries and that they can substitute for something else and I choose mashed potatoes. I was asked if I wanted gravy and said yes. (I was never told gravy was an extra $3). I also ordered jerk chicken and asked if there was any jerk sauce and they said no but recommended another sauce I said ok. (I was never told the side of sauce would be $3) That’s $6 extra on my bill I wasn’t told about until the bill came. We didn’t order any drinks as they were well overpriced. There is an automatic 20% gratuity added to the bill ( we were a party of 2). The overall experience was ok but probably wouldn’t go back.
   

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   Kitchen + Kocktails by Kevin Kelley - ChicagoResponded 1 day ago

   Thanks for the feedback. We're glad to hear that you were warmly greeted upon arrival and that our staff was attentive. However, we're sorry to hear about the issues with the dress code and the confusion about the side of sauce. We'll definitely take your comments into consideration as we strive to improve our service. We're also sorry to hear about the additional charge for the side of sauce. We hope you'll give us another chance to provide a better experience.
   

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5. D

   Donnisha

   Chicago

   2 reviews

   4.0

   2 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Food is always fantastic but I think the service could be better. Regular water and sparkling water was offered. Regular water had an unusual taste. We were given our appetizers without any servings plates. I never received my additional condiment when asked and it took the waiter almost 15 mins to have our order placed. Outside of the service issues. Catfish is a must try. Toasted marshmallow espresso martini brings you happiness and the fried chicken was cooked to perfection!
   

   Kitchen + Kocktails by Kevin Kelley - ChicagoResponded 1 day ago

   Hello DonnishaJ, We appreciate your feedback and are thrilled you enjoy our food. We apologize for the service issues you experienced. We value your input and will use it to improve. We're glad you enjoyed the catfish and the fried chicken. We hope to serve you again soon. Best, The Management Team at Kitchen + Kocktails by Kevin Kelley - Chicago
   

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6. S

   Sheila

   Chicago

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Ashley was our server and she provided exceptional suggestions and service. We enjoyed our meals and will definitely return the next time we are in the River North area.
   

   Kitchen + Kocktails by Kevin Kelley - ChicagoResponded 1 day ago

   Thanks for visiting us! We're thrilled to hear that you had a great experience at Kitchen + Kocktails by Kevin Kelley - Chicago. It's wonderful to know that our suggestions and service met your expectations. We strive to provide an exceptional dining experience and your feedback lets us know we're on the right track. We look forward to welcoming you back the next time you're in the River North area. Best, The Management Team
   

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7. J

   Jessica-Rae

   Chicago

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The food isn’t premium price quality. 11 dollars for a lemonade is ridiculous and 11 dollars for one plain cup of white rice is insane.
   

   Kitchen + Kocktails by Kevin Kelley - ChicagoResponded 1 day ago

   Hello, We're sorry to hear that your dining experience at Kitchen + Kocktails by Kevin Kelley - Chicago didn't meet your expectations. We always strive to provide our guests with top-notch food and value, so we're disappointed to hear that you found our prices to be high. We also regret that our food didn't meet your expectations. Your feedback is important to us and we will certainly take it into consideration. We hope you'll give us another chance to impress you in the future. Best regards, The Management Team
   

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8. D

   Dominique

   Miami

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Came from out of town and the food was amazing! Would come back
   

   Kitchen + Kocktails by Kevin Kelley - ChicagoResponded 1 day ago

   Hi, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your dining experience with us, especially our food. We strive to provide the best quality ingredients and a memorable experience to our guests. We're delighted that we could make your visit to Kitchen + Kocktails by Kevin Kelley - Chicago a memorable one. We look forward to welcoming you back the next time you're in town.
   

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9. A

   Ashley

   Philadelphia

   1 review

   5.0

   1 review

   Dined on November 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved it ! The food and drinks 10/10. We had a great server his name was Chaz he knew everything about the menu didn’t steer us wrong at all. The pasta was great and everything came out in a timely manner. Will be visiting here again in the future.
   

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10. AM

    AsiaM

    Chicago

    9 reviews

    5.0

    9 reviews

    Dined on November 19, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Grateful great experience. The food is excellent chefs kiss the service top year the ambience I love it.
    

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