Kimura Japanese Steak House by Japan Inn

Review summary

1. K

   Kurt

   VIP

   Miami

   14 reviews

   4.0

   14 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 2

   Overall, this place is fine. Food is decent; service was good. Japanese steakhouses have been doing the same shtick since the early 80’s…at least. And I don’t think the interior of this place has been touched since then. I believe the whole mall area may be redeveloped, so I understand limiting the renovations. But AT LEAST switch out the carpet.
   

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2. L

   Lisa

   West Palm Beach

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Me and my party had a great time. Chef was amazing and funny! Food was great! Will be returning
   

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3. D

   Doris

   West Palm Beach

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We will be going back with friends. It is pretty noisy but the experience is well worth it.
   

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4. T

   Todd

   Las Vegas

   20 reviews

   4.0

   20 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was good, restaurant looked nice, I felt the food could have been served at a slower pace as once the chef started to cook it all was served to us very fast.
   

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5. A

   Angela

   VIP

   West Palm Beach

   13 reviews

   3.0

   13 reviews

   Dined on January 9, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   This is not the Kimura we know and love. Our chef was awesome, specially with the kids but the menu changed, there’s no longer happy hour. The steak was fatty and they didn’t give out the fun hats for a birthday. The wine was awful, on the bill it said Whiteheaven but they poured out of a giant wine bottle and it was terrible. They were out of beers and when we ordered Sake, it was watered down. Lastly, when one of the members of our party asked why 20% was added, the server rolled her eyes and made a sound like she was so annoyed. Mind you, we cleaned up the table twice and had to put dishes to the side ourselves. I am sad to leave this review because we loved going there but it’s definitely not the great place we knew.
   

   Kimura Japanese Steak House by Japan InnResponded on January 10, 2025

   Thank you for your honest feedback. I’m truly sorry your experience didn’t meet your expectations. While I’m glad the chef made the evening enjoyable for the kids, I regret the issues with the menu changes, food quality, beverages, and service. To address your concerns, we are currently reviewing our Happy Hour offerings, and kids’ menus are being reprinted to enhance the family dining experience. The quality of our steak, wine, and sake is being investigated to ensure this doesn’t happen again. Additionally, I will be addressing the service concerns with our team to prevent such behavior in the future. We value your loyalty and would love to make things right. Please feel free to contact me at 561.733.2226, and I’d be happy to invite you back for a better experience.
   

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6. J

   Jackie

   Columbus

   3 reviews

   4.0

   3 reviews

   Dined on January 6, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Food was good but missed the shrimp appetizer no longer served. Our ‘cook’ was not very entertaining which was disappointing since we had our GC with us.
   

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7. c

   cindy

   VIP

   New York City

   93 reviews

   1.0

   93 reviews

   Dined on January 1, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   They take reservations and do not honor them. They lead you to believe you will have a table and keep you waiting for OVER AN HOUR or more by telling you, you’re the next to be seated. The food is low quality and the manager is nasty. I would NOT ever go back there. I gave them 2 chances and the experience was the EXACTLY the same both times! STAY AWAY!!!!
   

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8. OT

   OpenTable Diner

   Miami

   1 review

   3.0

   1 review

   Dined on January 1, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Not a good representation I am sure being New Years Eve and so crowded. We have been every New Years Eve here and this was by far the most crowded and staff overwhelmed. Usually good service but not on New Years Eve as you will probably denote from other diners.
   

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9. L

   Lisa

   West Palm Beach

   6 reviews

   4.0

   6 reviews

   Dined on December 31, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   As usual the food and entertainment were wonderful. Very disappointed that you no longer serves the Purple Haze sake drink. It was something we specifically came to Kimura for. The bar service was terrible. It took nearly 30 minutes for one of us to get our 1st drink after being seated.
   

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10. L

    Linda

    Naples

    5 reviews

    5.0

    5 reviews

    Dined on December 31, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Wonderful food and entertainment. It was a wonderful experience.
    

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