Kembara

Review summary

1. A

   Andrea

   VIP

   Phoenix

   32 reviews

   3.0

   32 reviews

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   The restaurant was not super full when we arrived, however we were taken to a 4 top that was broken into a 2 top as we sat at it. Super weird and unusual experience to have the table moved away from us as we sat at it. Extra weird is like 45 min later they sat a 2 top next to us… at the newly created 4 top. Very off putting and unpleasant experience. Service was slow. Our water glasses were filled twice before a server came by. And the glasses aren’t small. It was probably a good 10-15 minutes. Our server was polite but clearly under water. He rarely came by, especially to our little newly created 2 top in the corner that he couldn’t even reach appropriately. Our drinks ran dry throughout the meal, and our second round of cocktails came out AFTER our food was packaged to-go. The food was fine. Some was very good like the pork dumplings and the Khai Soi. Others were not great, like the pork belly noodles and the veggie spring rolls. All and all, about what you would expect but not at the price point. Recommend that you try most other l Asian places in the valley like Clever Koi, Glaj Blaan, or Lom Wong.
   

   KembaraResponded today

   Dear Andrea, Thank you for the review We are very sorry for the issues you experienced with your seating as well as the lack of attentiveness you received while you were here. Exceptional service is integral to an excellent dining experience, and we appreciate that very much at our restaurant. Steps will be taken to ensure that each of our guests are afforded the care, efficiency, and hospitality that every guest expects and deserves. Also, while we are glad you were happy with some of the food options, we will use your specific feedback to improve our culinary offerings as well. Thank you again for your sincere comments, and we hope to serve you with excellence in the future. Christopher Biguet Restaurant General Manager
   

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2. K

   Kaylee

   Kansas City

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious, the staff was very accommodating, and we were seated outside so it wasn’t noisy at all. The heater outside didn’t work, but the staff attempted to fixed it multiple times. Overall a great time and would recommend. The food was slower to come out so plan accordingly if you are eating with kids like we were. Again did not take away from our experience, just a heads up. The food was worth it.
   

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3. R

   Russell

   Boise

   7 reviews

   5.0

   7 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, great service. Really amazing flavors.
   

   KembaraResponded today

   Dear Russell, Thank you for the great review! It is always exciting to hear from our guests, and we are delighted you enjoyed the combination of our attentive service and culinary excellence creating the perfect dining experience. It was our pleasure serving you at Kembara, and we hope to see you again soon.  Christopher Biguet Restaurant General Manager
   

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4. B

   Barry and heather

   VIP

   Chicago

   3 reviews

   4.0

   3 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We had a great Valentine’s dinner at Kembara The tuna jewel was amazing! As well as the fried rice dumplings and tai yaki dessert! Had a nice dinner!
   

   KembaraResponded today

   Dear Barry and Heather, Some of our guest favorites are Tuna Thai Jewel and Taiyaki, and we are pleased you felt the same. Thank you for sharing your generous feedback and for letting us know that you enjoyed an exceptional dining experience on the special occasion of Valentine's Day. We look forward to serving you again at Kembara. Christopher Biguet Restaurant General Manager
   

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5. S

   Sam

   Caribbean

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food, experience, and service were top notch. Our 6 and 5 year old were saying it’s the best food they ever had. Definitely worth the price. Will be coming back anytime in the Phoenix area!
   

   KembaraResponded 1 day ago

   Dear Sam, Thank you for your feedback on your visit to Kembara! We are pleased to know we were able to create a memorable experience with our delicious food and drinks. We are also delighted that you found our service staff incredibly friendly and helpful, especially Cole. Our team always strives to provide exceptional and attentive service, so we appreciate you recognizing their efforts! It was a pleasure having you and your family with us; please come and visit us again soon! Christopher Biguet Restaurant General Manager
   

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6. T

   Terry

   Seattle

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 2

   It was Not worth it. Weird music, salty food and they could not get the heaters to work.
   

   KembaraResponded today

   Dear Terry,  We appreciate your feedback and are sorry for providing you with anything other than a seamless dining experience. We apologize for the maintenance issues you encountered during your visit and the inconvenience this has caused. We also regret your disappointment with the overall environment of our restaurant. Providing delicious, high-quality meals is at the heart of what we strive for; therefore, please accept our apologies for not meeting your expectations. Your feedback is invaluable, and we have shared your concerns with the relevant teams to enhance our guest experience going forward. Thank you for your patience, and we hope that you will give us another chance soon to make this up to you. Christopher Biguet Restaurant General Manager
   

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7. D

   Diana

   Los Angeles

   12 reviews

   5.0

   12 reviews

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The Tuna Appetizer is good and works for two; the garlic chicken was very, very good. The Pork Kimchi Fried Rice could be spicier upon request, and could have more pork and kimchi, the flavors are great!! Veggie Spring Rolls added to the meal. Recommend different dishes and sharing. Nicole our server was excellent, outstanding service.
   

   KembaraResponded 7 days ago

   Dear Diana, We are delighted to hear that you especially enjoyed our Tuna Thai Jewel, Pork Kimchi Fried Rice, and Vegetable Spring Roll, which definitely are some of our guest favorites. It is also a pleasure that you were taken care of by our dedicated servers, particularly Nicole. Thank you for dining at the Kembara and for sharing your kind recommendation. We look forward to serving you again soon. Christopher Biguet Restaurant General Manager
   

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8. C

   Chris

   VIP

   Pittsburgh

   23 reviews

   2.0

   23 reviews

   Dined on February 7, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Second time at this restaurant and still not impressed. Wish ROY's would come back.
   

   KembaraResponded 7 days ago

   Dear Chris,  Please accept our sincere apologies for not meeting your expectations during both of your visits and for the inconvenience this has caused. We regret providing anything other than a seamless, memorable dining experience. Your feedback is invaluable, and your comments will be shared with our team to enhance guest satisfaction going forward. We appreciate your patience, and we hope you will give us another opportunity in the future.  Christopher Biguet Restaurant General Manager
   

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9. M

   Mary

   Las Vegas

   5 reviews

   4.0

   5 reviews

   Dined on February 5, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Service was excellent! Food was Ok. Spare rib dish very sweet and lobster pretty tough . Ambiance was very nice although didn’t like the rap music coming from the JWMarriott. Wait team were so friendly and responsive although there were less than 10 people there when we were there
   

   KembaraResponded on February 6, 2025

   Dear Mary, We are pleased that our staff did an excellent job taking care of you and that you loved the overall atmosphere of Kembara. We have noted your valuable comments regarding the food options and regret your disappointment as it did not meet your expectations. We will look into your concerns and address them appropriately as we work very hard to provide an exceptional dining experience to each guest. We appreciate you sharing your thoughts with us and look forward to welcoming you back soon. Christopher Biguet, Restaurant General Manager
   

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10. M

    Matt

    Denver

    8 reviews

    5.0

    8 reviews

    Dined on February 2, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Outstanding food. Megan was the best server ever. We let her order for us and every dish that came out was better than the last. Unbelievable experience. Made my brother's 50th birthday dinner a truly special occasion.
    

    KembaraResponded on February 3, 2025

    Dear Matt, Thank you for the wonderful review! We are thrilled that you chose to celebrate your brother's 50th birthday with us. We want every guest to have an enriching dining experience and it is always great to pass along compliments to our devoted associates. Thank you also for mentioning how much you enjoyed our exceptional culinary offerings and inspired service. Megan will be thrilled that she was such an integral part in making your time with us so memorable. Come back to see us soon at Kembara!  Christopher Biguet Restaurant General Manager
    

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