- Overall 2
- Food 1
- Service 4
- Ambience 2
I would like to share my experience from my recent visit to your steakhouse, as I believe feedback is important for maintaining the quality of service.
First, I want to commend the bartender for her exceptional service. She was engaging and made our evening enjoyable, which stood out during our visit. However, I encountered several issues that I feel need addressing.
During our time at the restaurant, the hostess informed us that we were being too loud while interacting with the bartender, even though the establishment had only a couple of other guests at the time. This interaction left us feeling unwelcome.
When our highly anticipated tomahawk ribeye ($180) arrived, it was cooked perfectly but served cold. The hostess assured me that they could reheat it without overcooking, so I consented. Unfortunately, the reheating process affected the steak's quality significantly, and it tasted far from what I would expect for the price.
After we expressed our dissatisfaction, the same hostess inquired about our meal. When I mentioned it was not good, she walked away without addressing our concerns, which felt dismissive.
In conclusion, while I appreciate the effort some staff put forth, my experience fell short of the expectations that come with dining at your steakhouse. I would recommend that you consider revisiting service protocols and quality standards to ensure a more consistent experience for your patrons.
