Kelseys Original Roadhouse - Burloak

Review summary

1. J

   Joanne

   Toronto8 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   This was not our first time at Kelsey’s as we usually really enjoy going there. This was by far our worst experience. We were there at 5:30pm, it wasn’t busy but our waitress I think kept forgetting us. It took ordering a glass of water 3 times before I got it over a 30 minute period of time. My husband ordered the ultimate burger and it arrived cold and raw. She took it away, so I ate slowly as we waited for his new burger. There was no apologies. My sweet potato fries were cold but I didn’t say anything as it would have just taken longer. I had the steak sandwich and the meat was so chewy I could barely eat it. It took about 15-20 minutes for my husband to get his replacement burger, still no apologies. She did bring him a new order of sweet potato fries while he waited on his burger. Then it took another 20 minutes after we finished before someone came by so we could ask for the bill. We did have dessert, and it was really good. Overall not a great experience. I would have thought a manager or someone would have come over to apologize or something, maybe even offer a discount or free dessert, but nothing, not even an apology. Not impressed with this visit which is very disappointing.
   

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2. LS

   LisaS

   Toronto2 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great friendly staff who provide excellent service. Great food - never disappointed.
   

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3. OT

   OpenTable Diner

   Toronto1 review

   4.0

   Dined on March 6, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   We went Thursday night for half price wings. Wings were very good. Service very good as well. We started at a booth by the window and being very cold outside the draft came through the wall. We asked to move to another booth on the inside of the restaurant. Temperature was better but we still felt the restaurant temperature was cool. Otherwise very good
   

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4. W

   Wendy

   Toronto3 reviews

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Manager Felicia and server Carter made our experience phenomenal. Thank you for a great evening
   

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5. G

   Gordon VIP

   Toronto13 reviews

   5.0

   Dined on February 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Met my two buddies from high school for my birthday lunch and all three of us are in our 60s We all went for the lunch specials, which were excellent And birthday boy got a free Butterfinger crunch ice cream cake for dessert Our server, Amanda P couldn’t have been . She was very efficient and help us navigate the menu and was a wonderful cheerful woman  We will definitely be back
   

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6. A

   Angelica VIP

   Toronto19 reviews

   5.0

   Dined on January 31, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Awesome experience. Just didn't give 5 for service because once it got full the place our waitress forgot us. She checked on us later but we already started our dinner without plates for the chicken wings.
   

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7. N

   Natalie

   Toronto2 reviews

   5.0

   Dined on January 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The receipt we had said our server was named Wazowski (I simultaneously hope that’s a joke but also that it’s his real name lol). He was amazing. Very attentive, friendly, made sure we always had everything we needed. I wish servers everywhere were like him. Thank you, Mike (lol)!!
   

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8. P

   Peter VIP

   Toronto17 reviews

   4.0

   Dined on January 10, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Service was very good. The fish was over cooked so was very dry. Noise was very loud.
   

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9. H

   Husein

   Toronto1 review

   3.0

   Dined on December 23, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Location and service was great but food taste was a little disappointing. The only item that our party raved about was the burger. All other meals were okay or in my case disappointing (steak with crab/lobster sauce). Steak was ordered medium and arrived very well done. I did mention it to the server but I had no interest in sending it back just to be thrown out. Regardless of how it’s cooked, it needed flavour and the crab/lonster sauce does not provide that). We still love Kelsey’s and will definitely give it another try and just order different meals. Thank you for hosting us and happy holidays to all!
   

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10. K

    Karen

    Ottawa4 reviews

    5.0

    Dined on November 2, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    First time visit but we will be back. Service was prompt and polite and food was delicious.
    

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