Kasumi

Review summary

1. m

   manny

   VIP

   West Palm Beach

   9 reviews

   2.0

   9 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   Overpriced, slow service, very average food. Service china and napkins was designer. Chicken dish was sent back to kitchen and quality of sushi grade salmon was average. Would not allow changes to contents of sushi rolls. Unfortunately we will not return.
   

   KasumiResponded today

   Thank you for sharing your feedback. We’re sorry to hear that your visit didn’t meet your expectations. Your comments regarding service, food quality, and flexibility with menu items have been noted and will be shared with our team for review. We appreciate you giving us a try and regret that we didn’t provide the experience you were hoping for.
   

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2. d

   demi

   New York City

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had Jesse as our server and he was amazing! He was so acknowledge, sweet and attentive. My fiancé and I had such a wonderful night with wonderful food. We will for sure be coming back 😊
   

   KasumiResponded today

   What a lovely review! We’re delighted you enjoyed your visit to Gallaghers, from the food to the ambiance. Thank you for sharing, and we look forward to welcoming you back soon.
   

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3. B

   Barbara

   VIP

   Fort Lauderdale

   38 reviews

   1.0

   38 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Portions small. Very expensive. Service was TERRIBLE! Took 2 1/2 hours for dinner! Then they took our food and drinks when we went to the bathroom, even though we left clothing and items on the table  location is excellent, but they decorated it very cheap. Really a shame.  could have been a great place. many better places.
   

   KasumiResponded today

   Thank you for your feedback. We sincerely apologize for the issues you experienced during your visit, including the service delays and the misunderstanding regarding your table. This is certainly not the level of service we aim to provide. Your comments about the portions, ambiance, and overall experience have been shared with our management team to address and improve. We regret that your evening did not meet your expectations.
   

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4. I

   Ilona

   VIP

   Miami

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   The food was fine, nothing special. The servers hovered over our table way too much. The soup came out at the end of the meal. Our waitress was fine but she never gave us an itemized bill nor did she tell us that gratuity was included ahead of time. It seemed deceitful. Will never go back
   

   KasumiResponded today

   Thank you for sharing your experience with us. We’re sorry to hear that certain aspects of your visit, including the pacing of service and communication about gratuity, left you disappointed. Your feedback is important and will be reviewed with our team to ensure better clarity and service in the future. We regret that we fell short of providing you with a memorable dining experience and appreciate you bringing these concerns to our attention.
   

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5. H

   Heather

   VIP

   New York City

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great restaurant. Such a great vibe, food was delicious, service was great. We loved it and highly recommend. Feels a little like nobu or akira back but better prices.
   

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   KasumiResponded today

   We appreciate your kind review! Your support means a lot to us, and we can't wait to welcome you back.
   

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6. I

   Irene

   VIP

   New York City

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful overall experience! Impeccable service. Our server Jeff was so attentive and pleasant. We had chef’s choice sushi and it did not disappoint. We also ordered Uni and had another order of Uni for dessert - it was that good. This was my first visit, but definitely not my last.
   

   KasumiResponded 4 days ago

   Your review is greatly appreciated! We're genuinely thankful for your support and eagerly await the opportunity to have you back with us soon!
   

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7. V

   Victoria

   West Palm Beach

   1 review

   5.0

   1 review

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   This restaurant is absolutely wonderful, except for the noise level. It was packed due to no outdoor seating and very loud. By the way, Open Table says you can not reserve outdoor seating, but this is not correct. You can. Our table was not situated well. It was like we were not even in the restaurant. Sushi bar was empty, beautiful and quiet. Next time I will sit there or outside, now that I know you can reserve outside. Service excellent. Thank you Patrick! Food, incredible and beautifully presented! If you like Japanese food and are happy to pay a bit more, this is a must! Thank you Kasumi, but the booths against the wall as you walk in are not welcoming as one might feel as a side kick of sorts. Busy valet only parking!
   

   KasumiResponded 7 days ago

   Thank you for your detailed feedback, Vicki! We’re delighted to hear you enjoyed our excellent service and beautifully presented food. We appreciate your kind words about Patrick—we’ll be sure to share your compliments with him! We’re sorry to hear about the noise level and seating arrangement during your visit. Your comments about outdoor seating and the booths are valuable, and we’ll take them into account to improve the guest experience. We look forward to welcoming you back soon—whether at the sushi bar or outdoors—for another incredible dining experience!
   

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8. T

   Tamara

   VIP

   New York City

   10 reviews

   4.0

   10 reviews

   Dined on December 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very beautiful restaurant ! The service was fantastic. My husband and I weren’t so impressed by the sushi- in our opinion it wasn’t anything so special or memorable. Would go back here for just light dinner and drinks.
   

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9. C

   Carol

   VIP

   Philadelphia

   70 reviews

   3.0

   70 reviews

   Dined on December 13, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Sadly did not meet expectations. Edamame was nothing special. Also tried the salmon belly nigiri which was enjoyable but I've also had better. Then went with the Matsu chef selection which happened to be tuna. At first bite, it tasted "fishy" and therefore, I was hesitant to finish. The only item we ordered that would recommend would be the Brussel sprouts. I was so hoping this restaurant would bring the kind of anchor restaurant that the Waterstone hotel needed but on first try would not recommend.
   

   KasumiResponded 7 days ago

   Thank you for sharing your thoughts with us. We’re glad to hear you enjoyed the Brussels sprouts and appreciate you giving us a try. We hope you’ll consider visiting again in the future so we can provide a dining experience that exceeds your expectations.
   

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10. L

    Lori

    VIP

    New York City

    304 reviews

    5.0

    304 reviews

    Dined on December 12, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our 2nd visit in 2 nights. Yup, you read that correctly. After our stella dinner the night b4, we returned for a 2nd night. If we were w0wed night 1... we were bowled-over by chef Hemmi and his personally trained sous chef Shawn. Fresh, imaginative, the textures, pairings, visuals... absolutely a brilliant example of Japanese cooking ... Our Brooklyn transplant server was delightful. She is in the right profession. Brilliant smile, well educated in her menu, and easily checked on us at appropriate intervals. The decor of Kasumi is inviting. the intercoastal setting peaceful. Don't miss the new to come to Boca treasure. It's rapidly catching on the a curated cast of diners. Great vibes, pvt room and sultry bar available.
    

    KasumiResponded on December 12, 2024

    Thank you so much for your kind words and for dining with us two nights in a row! We're thrilled to hear that Chef Hemmi, Sous Chef Shawn, and our entire team exceeded your expectations with fresh, imaginative dishes and impeccable service. We're also glad you enjoyed our inviting décor and serene Intracoastal setting. Your thoughtful review truly means the world to us, and we’re excited to welcome you back to Kasumi soon!
    

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