Juliet Italian Kitchen - Arboretum

Review summary

1. G

   George VIP

   San Antonio65 reviews

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 2

   Our second time here, we had a bottle of Montepulciano, reasonably priced, split a Caesar salad, small amount chopped fresh lettuce but dressing nothing to write home about. Bread is ok, I prefer crustier bread like Ciabbata, main course I ordered Ciopinno, my wife Spicy Rigatoni ala Vodka. Rigatoni was good, our excellent waitress Haley warned us about its spiciness (thank you!), my shrimp tasted like they had been frozen, and something was missing... Haley reviewed the menu and determined they had omitted my salmon. When she brought that, it was perfectly cooked. Quite noisy, we will return to try other menu items if we can get Haley again.
   

   Juliet Italian Kitchen - ArboretumResponded today

   George, thank you very much for taking the time to leave us and Haley this review! Please rest assured that our Chef team reads and takes seriously every food-related review we receive and that yours will be no different. We'll make sure to pass your compliments on to Haley and look forward to having you back soon!
   

   Is this helpful?

2. S

   Sheralee VIP

   Dallas24 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went to celebrate a 60 th birthday! Lunch options were very good and quality and quantity of it was great. Server was very good. Verified with the hostess that I had a birthday person attend but nothing happened.
   

   Juliet Italian Kitchen - ArboretumResponded 1 day ago

   Sheralee, we're very sorry that the birthday was not acknowledged during your meal! It has always been policy to surprise any birthdays with complimentary dessert so someone definitely dropped the ball in that regard. I can assure you we'll do everything in our power to make sure such an oversight doesn't occur again. All that being said, we're very pleased that you enjoyed the food and service otherwise. Thank you for taking the time to leave this review and we hope you'll come back again in the future!
   

   Is this helpful?

3. C

   Carol

   Austin9 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a nice relaxing lunch. As always the food was delicious and we will return.
   

   Juliet Italian Kitchen - ArboretumResponded 1 day ago

   Carol, thank you for this wonderful review!
   

   Is this helpful?

4. R

   Ramzi

   New Orleans5 reviews

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great service staff. Everyone was friendly and attentive. Food was on par for the price and the drink menu was fun.
   

   Juliet Italian Kitchen - ArboretumResponded 1 day ago

   Ramzi, thank you very much for taking the time to leave us this lovely review!
   

   Is this helpful?

5. A

   Anne VIP

   Austin6 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   We went for brunch. The food was unimpressive. Poached eggs were undercooked, polenta cakes seemed processed, pancakes were dry, and Benedict side of mixed greens was bitter with only a bit of olive oil. Very disappointing meal.
   

   Juliet Italian Kitchen - ArboretumResponded 1 day ago

   Anne, we're very sorry to hear that you didn't enjoy your brunch with us. Rest assured our Chef team reads and takes seriously every food related review we receive and that yours will be no different. Thank you for taking the time to leave this review and we hope you'll give us another chance in the future.
   

   Is this helpful?

6. B

   Bonnie VIP

   Austin4 reviews

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a girls lunch on a Saturday. Our party included a toddler. The wait staff was on top of our table and brought our young guest’s food out first so he could get started and be fully occupied when Mom’s food came out. BIG points. The food as always was good, the atmosphere beautiful, and the kids pizza got a thumbs up.
   

   Juliet Italian Kitchen - ArboretumResponded 1 day ago

   Bonnie, thank you for this wonderful review! We're so happy to hear how much you enjoyed everything and how attentive your server was. Thank you again and we hope to have you back again soon.
   

   Is this helpful?

7. D

   David

   Austin1 review

   1.0

   Dined on March 4, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   they forgot our food and only had the starters, I canceled the ordered and pay they brought
   

   Juliet Italian Kitchen - ArboretumResponded on March 5, 2025

   Thanks for visiting us, David. We're truly sorry to hear about your recent experience at Juliet Italian Kitchen - Arboretum. It's always our aim to provide top-notch service, and we regret that we fell short this time. We understand how disappointing it must have been to have your food not arrive as expected and for that, we apologize. Please be assured that we are taking your feedback seriously and we will strive to do better. We hope you will give us another chance to serve you better in the future. Best, The Management Team
   

   Is this helpful?

8. OT

   OpenTable Diner

   New York City1 review

   4.0

   Dined on March 2, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Amazing decor and great food. But really expensive
   

   Juliet Italian Kitchen - ArboretumResponded today

   We're happy to hear how happy you were with the food and overall experience. It has always been a priority of ours to make sure we can bring the highest quality food for the most reasonable price possible so we're definitely sorry to hear that you were bothered by some of our prices. We hope that won't deter you from visiting us again soon! Also please make sure to try our Happy Hour from 3-6 every day of the week!
   

   Is this helpful?

9. S

   Sarah VIP

   San Antonio9 reviews

   5.0

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Energetic atmosphere with excellent service! Classic Italian dishes that were exactly what we were craving.
   

   • 
   • 

   Juliet Italian Kitchen - ArboretumResponded on March 5, 2025

   Hello Sarah, We're thrilled to hear that you enjoyed your experience at Juliet Italian Kitchen - Arboretum! It's wonderful to know that our classic Italian dishes hit the spot and that our energetic atmosphere added to your dining experience. We always aim to provide excellent service and it's great to know that we were able to meet your expectations. Thank you for your kind words and we look forward to serving you again soon! Best, The Management Team
   

   Is this helpful?

10. C

    Chip

    Austin2 reviews

    3.0

    Dined on February 16, 2025

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3

    The food and ambiance was not as good as the Barton Springs location.
    

    Juliet Italian Kitchen - ArboretumResponded on February 22, 2025

    Thanks for the feedback, Chip. We're sorry to hear that your experience at Juliet Italian Kitchen - Arboretum didn't meet your expectations. We're always striving to improve, and your feedback is valuable to us. We're glad to see that you appreciated our service, but we're sorry to hear that the food and ambiance didn't meet your standards. We hope you'll give us another chance to impress you in the future. Best, The Management Team
    

    Is this helpful?