JoJo's ShakeBAR - River North

Review summary

1. L

   Laura

   Chicago

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 4
   4. Ambience 1

   It was freezing! We could see our breathe while trying to eat. Would not recommend if you are not looking to eat outside in the middle of winter. Hosts we’re not accommodating in terms of moving tables around either. Also, do not be fooled by the ornament painting. Not worth it.
   

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2. S

   Stephanie

   Chicago

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a blast! 7 year old leans over to me mid lunch, "you're right, this place is pretty cool". FYI its kinda chilly, dress warm if you sit in the tent.
   

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3. K

   Kayla

   Atlanta Metro

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Amazing cute decorated for Christmas! Buffalo chicken wrap was fire!
   

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4. T

   Tatianna

   VIP

   Las Vegas

   12 reviews

   5.0

   12 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Place was pretty and festive!! Our waiter was awesome.. great service , nice and accommodating !! Would recommend
   

   JoJo's ShakeBAR - River NorthResponded 1 day ago

   Hello Tatianna, Thank you for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed the atmosphere at JoJo's ShakeBAR - River North and found our service to be excellent. Your recommendation means a lot to us. We look forward to welcoming you back soon for another festive experience! Best, The Management Team
   

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5. T

   Traci

   Chicago

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Nice atmosphere host and servers! Food and shakes are delicious!
   

   JoJo's ShakeBAR - River NorthResponded 1 day ago

   Hey Traci, We're thrilled to hear that you enjoyed your experience at JoJo's ShakeBAR - River North! It's wonderful to know that our atmosphere, host, and servers met your expectations. We're glad that you enjoyed our food and shakes! We strive to provide an exceptional dining experience and your feedback is a testament to our efforts. We look forward to welcoming you back soon. Best, The Management Team
   

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6. A

   Anette

   Chicago

   5 reviews

   2.0

   5 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 3

   This year Christmas decorations weren’t that many. Christmas trees without lights😢 Food was not that good. Service was great! And drinks too. Food is overpriced.
   

   JoJo's ShakeBAR - River NorthResponded 3 days ago

   Hey Anette, Thanks for your feedback. We're glad to hear you enjoyed our service and drinks at JoJo's ShakeBAR - River North. We're sorry that our Christmas decorations and food didn't meet your expectations this year. We value your feedback and will certainly consider it as we strive to improve our overall guest experience. We hope to see you again soon. Best, The Management Team
   

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7. L

   Lindsey

   VIP

   Chicago

   41 reviews

   1.0

   41 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I got seated a few minutes late from our reservation, but we never got a server. No one gave us menus. One bus boy brought a carafe of water and plastic cups. I asked a couple times who had our table. No one ever came. We left after 30 minutes. I’ll never go back.
   

   JoJo's ShakeBAR - River NorthResponded 1 day ago

   We deeply regret the experience you had—this is absolutely not the standard of service we strive for at JoJo's. Being seated and then not being attended to is unacceptable, and we sincerely apologize for leaving you feeling ignored and frustrated. Your feedback is invaluable, and we’ll be addressing this with our team immediately to ensure no other guests have a similar experience. If you’re open to it, we’d appreciate the opportunity to learn more about your visit and make things right. Please feel free to reach out directly. Thank you for bringing this to our attention.
   

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8. j

   julie

   Milwaukee

   4 reviews

   4.0

   4 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved the food the music the atmosphere. Shakes were excellent. The The only problem was we were a little cold because they were out of propane and the heaters didn’t work.
   

   JoJo's ShakeBAR - River NorthResponded 4 days ago

   Hey Julie, Thank you for taking the time to share your experience at JoJo's ShakeBAR - River North. We're thrilled to hear that you enjoyed our food, music, and atmosphere. We're sorry to hear about the issue with the heaters. We appreciate your patience and understanding, and we hope it doesn't keep you from returning for another visit. We look forward to serving you again soon. Best, The Management Team
   

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9. C

   Christie

   VIP

   Chicago

   9 reviews

   1.0

   9 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   I have come here every year with my family and I would say I will not be returning. The quality of the food has gone down (particularly the burgers) and the service - they forgot our shakes after we kept reminding them multiple time - it took 55 minutes for our shakes (and he had 2 families of kids) Nothing was discounted and extra gratuity added. It was not a good value or experience sadly.
   

   JoJo's ShakeBAR - River NorthResponded 1 day ago

   We’re so sorry to hear about your disappointing experience, especially as a loyal guest who has visited us year after year. Waiting that long for shakes and feeling let down by the quality of the food and service is not what we want for any of our guests, and we deeply regret that this happened during your visit. We take your feedback seriously and will share it with our team to ensure improvements are made. wW’d love the chance to make this right and regain your trust. Thank you for taking the time to let us know—we truly value your input.
   

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10. L

    Laura

    Chicago

    3 reviews

    5.0

    3 reviews

    Dined 7 days ago

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4

    Awesome! Food is like bar food, good but you pay for the ambiance. Staff is super nice and friendly. This time it was cold, wasn’t like that last time. They added the tip to our bill which I don’t appreciate but still, nice experience with the family for Christmas time. Will be coming back.
    

    JoJo's ShakeBAR - River NorthResponded 5 days ago

    Laura, Thanks for the feedback! We're thrilled to hear that you enjoyed our food and found our staff to be friendly. We're sorry to hear about the cold spot you experienced on this special occasion. We appreciate your understanding and we'll be looking into this matter. We're glad you had a nice experience with your family at JoJo's ShakeBAR - River North and we're looking forward to welcoming you back for more memorable experiences.
    

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