JOEY Southcenter

JOEY Southcenter reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Jenny

   Houston1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place is amazing! The drinks are great and the food is yummy!
   

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2. S

   Sandy

   Seattle27 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food particularly the chicken lettuce wraps & pork dumplings.
   

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3. A

   Austin VIP

   San Francisco11 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great. Grace and her team were very attentive and courteous.
   

   JOEY SouthcenterResponded 2 days ago

   Hi Austin! It was great having you back in! I'm delighted to know we hit the mark for you and genuinely appreciate your feedback! It was a pleasure to host you, we look forward to welcoming you back soon! Best regards, Grace Cepeda Guest Service Manager
   

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4. A

   Alex

   Seattle2 reviews

   5.0

   Dined on March 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had an amazing New York steak and my drinks were fantastic. All the servers were quick and made me feel like all my needs were met! The manager Grace even came over to make sure everything was taken care of in a timely manner. Can’t wait to come back!
   

   JOEY SouthcenterResponded on March 24, 2025

   Hi Alex, Thanks for visiting us, it was a pleasure to host you! We're thrilled to hear that you enjoyed your New York steak and found our service fantastic. We strive to provide a memorable experience for all our guests and I'm happy to know we delivered on just that! We look forward to welcoming you back to JOEY Southcenter soon! Grace Cepeda Guest Service Manager
   

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5. OT

   OpenTable Diner

   Dallas1 review

   5.0

   Dined on March 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great staff, very professional, friendly, and accommodating. Great service.
   

   JOEY SouthcenterResponded on March 22, 2025

   Hi there! Thank you for taking the time to leave us your great rating and kind words. We truly appreciate your feedback and are delighted to know we hit the mark for you! Thank you immensely for sharing, we look forward to your next visit! Grace Cepeda Guest Service Manager
   

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6. E

   Eileen VIP

   Seattle72 reviews

   5.0

   Dined on March 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of out better experiences as the last couple haven’t had the best service. Glad to see the table service provide better attention to the customer portion and friendliness of staff increase.
   

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7. j

   julian

   Unspecified1 review

   1.0

   Dined on March 16, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   So we had a bad experience today at this restaurant we spent 170 dollars and we never got any table service had to go asked to get a drink refill we ordered an appetizer that came out cold with our dinner at the same time and it must have been sitting back there the whole time the food we ordered for dinner was good but the appetizer situation was not okay we ended up not eating it all and left it we didn't even bring it home for leftovers it was so bad the customer service was not existent it's definitely not a place me my wife or son would recommend to anyone it was hands down the worst experience we've had going out to eat yet
   

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8. S

   Sophia

   Unspecified1 review

   5.0

   Dined on March 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a fantastic evening celebrating with family, and the complimentary bubbles were a perfect start! Nevaeh took amazing care of us, she was attentive, engaging, and made sure we were always taken care of, even when she stepped away for a break. The food came out quickly and was delicious. Truly great service that made our night extra special!
   

   JOEY SouthcenterResponded on March 23, 2025

   Hi Sophia! What a treat to read! We're thrilled to hear we were able to contribute to a great night of celebrating with family and happy Nevaeh took great care of you all! Thank you for taking the time to share your experience with us, we truly appreciate your feedback. We can't wait to welcome you and your family back in soon! Grace Cepeda Guest Service Manager
   

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9. OT

   OpenTable Diner

   Las Vegas1 review

   5.0

   Dined on March 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Cierra was absolutely amazing!! Great service and recommendation’s! Management was amazing as well! Espresso martinis 11/10 for sure!
   

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10. A

    Austin VIP

    San Francisco11 reviews

    4.0

    Dined on March 15, 2025

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4

    The hostess stand is always such an unorganized mess and the area gets chaotic. It took 4 minutes to get greeted with only 1 person in front of me. Not crazy, but now the line is stacking up out the door. But why were 4-5 people running through the hostess stand and only 1 talking to people. They offer champagne to some and not others. We dine there about every other week and it’s kind of always the same.
    

    JOEY SouthcenterResponded on March 17, 2025

    Hi Austin, I'm incredibly sorry to hear about your experience with us at the front door. This is not the lasting first impression we want to make with our guests and I'm even more embarrassed this is not the first time you've experienced this. Please know I will be diligent in course correcting this with our team as this is not our standard. I'm disappointed to know this put a damper on your overall visit and am hoping to make this right with you. Please contact me at grace.cepeda@joeyrestaurantscom at your earliest convenience to connect further, I would love the opportunity to invite you back in as a personal guest of mine and ensure your next visit is nothing short of exceptional. Thank you for your time, I look forward to hearing from you, Grace Cepeda Guest Service Manager
    

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