JOEY Shipyards

Review summary

1. J

   Jason

   Vancouver

   9 reviews

   3.0

   9 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   This location is absolutely stunning. The views of the harbour especially with the christmas lights are amazing. We had a reservation and were able to get a lovely seat on the heated patio. Our reservation was at 430.By 520 we had all entrees and appetizers without a single drink. We asked 3 different servers and they were all checking. I ended up leaving and my husband packed the food to go. It was so disappointing to have a planned date without children and needing to beg for a glass of wine. It's very unfortunate and kind of ruins the experience needing to ask over and over again. The lovely hostess approached me upon leaving to ask how dinner was. She insited on speaking to a manager. The manager was very apologetic and offered wine although the experience was already ruined.
   

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2. C

   Cyrus

   Vancouver

   5 reviews

   vip
   3.0

   5 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   We were seated in a booth upstairs last night. The service was not timely (especially for drinks) last night. Most of the time it’s been great in the past, but the service last night was not the best.
   

   JOEY ShipyardsResponded 1 day ago

   Thank you for your feedback, and we’re sorry to hear about your experience. We strive to provide excellent service, and it’s clear we fell short in your case. We’d love to learn more about what happened and how we can make things right. Please feel free to reach out to us directly and we will do our best to address your concerns. I look forward to hearing from you. Chelsea Forbes Assistant General Manager JOEY Shipyards
   

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3. OT

   OpenTable Diner

   Toronto

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Great vibe, cool location. Staff was awesome, service was great. Food is underwhelming especially for the price.
   

   JOEY ShipyardsResponded 1 day ago

   Thank you for taking the time to share your experience with us. I’m truly sorry to hear that we did not meet your expectations. We take all feedback seriously, as it helps us improve our services. Please allow me to sincerely apologize for any inconvenience this has caused. We will be addressing this matter promptly to ensure that it does not happen again in the future. If there’s anything specific you’d like us to do to make this right, please don’t hesitate to let us know. Chelsea Forbes Assistant General Manager JOEY Shipyards
   

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4. D

   Debbie

   Vancouver

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the most incredible server, Jill. She made our evening so enjoyable with her wonderful & cheerful energy!! The food was incredible as always!! Thank you for a wonderful experience!
   

   JOEY ShipyardsResponded 1 day ago

   Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with Jill. We'd love to have you again soon. Maddison Sutor Training Manager JOEY Shipyards
   

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5. E

   Erin

   Vancouver

   2 reviews

   2.0

   2 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   We had kindly asked for a nice table for a birthday and were not given it. We would have gone somewhere else and would have preferred to have been told it was not possible upon booking. Poor customer service
   

   JOEY ShipyardsResponded 7 days ago

   Thank you for taking the time to share your experience with us. I’m truly sorry to hear that we did not meet your expectations. We take all feedback seriously, as it helps us improve our services. Please allow me to sincerely apologize for any inconvenience this has caused. We will be addressing this matter promptly to ensure that it does not happen again in the future. If there’s anything specific you’d like us to do to make this right, please don’t hesitate to let us know. Chelsea Forbes Assistant General Manager JOEY Shipyards
   

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6. A

   Abriana

   Austin

   2 reviews

   5.0

   2 reviews

   Dined on December 4, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   This was the first restaurant I tried in Vancouver & it was an excellent way to start my trip! The view is amazing & has such cozy vibes all around.
   

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   JOEY ShipyardsResponded 1 day ago

   Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with Damini, and a great time at the concert! We hope to host you again next time you are in town. Maddison Sutor Training Manager JOEY Shipyards
   

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7. D

   Doghouse

   Vancouver

   3 reviews

   5.0

   3 reviews

   Dined on December 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Easy to park right beneath restaurant … service was prompt, food was nicely prepared and presented.
   

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8. h

   hilary

   Vancouver

   6 reviews

   3.0

   6 reviews

   Dined on December 2, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Terrible service. So disappointing as I was taking a friend out for her birthday.
   

   JOEY ShipyardsResponded on December 3, 2024

   Thank you for your feedback, and we’re sorry to hear about your experience. We strive to provide excellent service, and it’s clear we fell short in your case. We’d love to learn more about what happened and how we can make things right. Please feel free to reach out to us directly and we will do our best to address your concerns. I look forward to hearing from you. Chelsea Forbes Assistant General Manager JOEY Shipyards
   

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9. A

   Atheer

   Vancouver

   3 reviews

   3.0

   3 reviews

   Dined on December 2, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   I’ve been to Joey Shipyards multiple times and always had a great experience. Unfortunately, this time, we weren’t seated at our preferred table despite noting our preference in advance. However, our server handled it professionally and offered us a table closer to what we had requested. I’ve always loved their hummus and bread, but this time the portion was smaller, and several bread pieces were burnt, which was disappointing.
   

   JOEY ShipyardsResponded on December 3, 2024

   Thank you for taking the time to share your experience with us. I’m truly sorry to hear that we did not meet your expectations. We take all feedback seriously, as it helps us improve our services. Please allow me to sincerely apologize for any inconvenience this has caused. We will be addressing this matter promptly to ensure that it does not happen again in the future. If there’s anything specific you’d like us to do to make this right, please don’t hesitate to let us know. Chelsea Forbes Assistant General Manager JOEY Shipyards
   

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10. J

    Jackie

    Vancouver

    1 review

    3.0

    1 review

    Dined on December 1, 2024

    1. Overall 3
    2. Food 5
    3. Service 1
    4. Ambience 3

    The food, as usual, was excellent. I don’t think I’ve ever had a bad meal at Joeys. But the service, more often than not, is slow and inattentive. And today was no exception. I love your food Joeys, but the awful service might keep me from coming back. Cactus and Brown’s have good food AND good service.
    

    JOEY ShipyardsResponded on December 3, 2024

    Thank you for your feedback, and we’re sorry to hear about your experience. We strive to provide excellent service, and it’s clear we fell short in your case. We’d love to learn more about what happened and how we can make things right. Please feel free to reach out to us directly and we will do our best to address your concerns. I look forward to hearing from you. Chelsea Forbes Assistant General Manager JOEY Shipyards
    

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