JOEY Sherway

Review summary

1. D

   Debbie

   Toronto

   9 reviews

   3.0

   9 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   It was lovely to be given a flute of bubbly while waiting for our table. None of us were blown away by our food but would say it was good. Lovely atmosphere. Server wasn’t friendly until it was almost time for the bill.
   

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2. D

   D

   Toronto

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 1

   Food was agreeable, however, we were seated in the upstairs lounge and it was quite cold. The only heat source were overhead hockey-rink style heaters. Our server was cordial. The food is a bit on the pricey side, and the tipping options started at 18%. I've always been a generous tipper when I receive great service, in fact, I've been criticised by my peers for being too generous at times, but a starting point of 18% for an average to less- than- average experience is starting to fatigue my sensibilities.
   

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3. G

   Gunjan

   Toronto

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a very pleasant experience. Everything was really nice and a great ambiance.
   

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4. C

   Cimone

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love dining at Joey, definitely one of my favourite restaurants. Today’s experience was with a delightful young man by the name of Destiny. He was very attentive, well spoken and on the ball. Thanks Joey for yet another great experience.
   

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5. P

   Parmeet

   Toronto

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   Food delicious however portion sizes were very small, I went with my friends and few of them still felt hungry after we ate appetizers and mains.
   

   JOEY SherwayResponded 3 days ago

   Hi Parmeet, I am so sorry to hear we missed the mark on your most recent visit. Next time you're in please ask for me I'd love to introduce myself and walk through some other options! Victoria Haufek Assistant General Manager
   

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6. N

   Neil

   VIP

   Toronto

   9 reviews

   4.0

   9 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 5

   Didn’t take out drink order. Forgot to order our appetizer. Brought the wrong dinner meal. Lots of mistakes but were nice enough to comp a round of drinks and apps. The worst part was they said they had a large group to look after so service would be slow, as if I wasn’t as good as their party of water drinking teenagers. Makes me appreciate the Keg so much more. But it’s the holidays and things happen. Might given them another shot in the new year.
   

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7. D

   David

   VIP

   Calgary

   6 reviews

   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food was very good. Service was great. A bit noisy in the lounge but I’m sure for many it was what they were looking for
   

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8. R

   Raj

   VIP

   Toronto

   8 reviews

   1.0

   8 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   I’ve been a regular customer at the Sherway location for the past 5 years. I went twice this week and the services has declined. I thought my first visit this week was a one off but today I noticed that the service has declined significantly, had to flag a server down just for water, my client wasn’t even finished his meal and the server asked to take it away. I even had to tell the hostess that there wasn’t any soap in the men’s bathroom. I think my Joey days are over.
   

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9. R

   Rho

   Toronto

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Today didn’t have the best experience Our food was undercooked. They did prepare new food and didn’t charge us for the meal. That was much appreciated Food is tasty. We ate steak and salmon, sushi and cauliflower Everything was tasty no complaints
   

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10. S

    Sherice

    Toronto

    6 reviews

    2.0

    6 reviews

    Dined 6 days ago

    1. Overall 2
    2. Food 5
    3. Service 2
    4. Ambience 3

    Set a reservation for a birthday dinner and wasn’t acknowledged at all. I usually have a good time at this location and wish I chose somewhere else to celebrate.
    

    JOEY SherwayResponded 5 days ago

    Hi Sherice, Thank you for your feedback, we are truly sorry to hear about your experience. We understand how important it is to feel celebrated, especially on your birthday, and we regret that we didn’t meet your expectations this time. Please know that we take your comments seriously and will address this with our team to ensure it doesn’t happen again. Please feel free to reach out to myself directly if there is any additional information you would like to share. We hope you’ll give us another chance to provide the great experience you’ve come to expect from us. Rubina Bedi Guest Service Manager, JOEY Sherway
    

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