Reviews can only be made by diners who have eaten at this restaurant
- 4.5Food
- 4.5Service
- 4.7Ambience
- 4.1Value
Noise • Moderate
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We really enjoyed our experience.","rating":{"food":5,"service":5,"ambience":5,"value":5,"noise":"QUIET","overall":5,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":1,"nickname":null,"metro":{"metroId":16,"displayName":"Atlanta","__typename":"Metro"},"initials":"OT","isVip":null,"isLoggedInUser":false,"profileColor":"ICECREAM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-03-15T15:13:07Z","dinedDateTime":"2025-03-14T19:30:00-05:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-1211209-42831-190012176159","text":"Wonderful food and experience! Excellent recommendations and service!","rating":{"food":5,"service":5,"ambience":5,"value":5,"noise":"QUIET","overall":5,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":1,"nickname":null,"metro":{"metroId":20,"displayName":"Dallas","__typename":"Metro"},"initials":"OT","isVip":true,"isLoggedInUser":false,"profileColor":"PLUM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-03-13T17:27:28Z","dinedDateTime":"2025-03-12T11:30:00-05:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-1211209-40530-190009957609","text":"Neglectful service ! Poor knowledge and sharing of menu. The worst rectangle shaped firm block of chicken. I was here last year - very disappointed this year\nWill not go back .","rating":{"food":1,"service":1,"ambience":4,"value":2,"noise":"DO_NOT_RECALL","overall":2,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":4,"nickname":"darcy","metro":{"metroId":5,"displayName":"Denver","__typename":"Metro"},"initials":"d","isVip":true,"isLoggedInUser":false,"profileColor":"ICECREAM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-03-08T17:34:48Z","dinedDateTime":"2025-03-07T19:00:00-05:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-1211209-40572-180137827778","text":"Great dining experience the best food we had in Cancun","rating":{"food":5,"service":5,"ambience":5,"value":5,"noise":"DO_NOT_RECALL","overall":5,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":4,"nickname":"Mason","metro":{"metroId":12,"displayName":"Houston","__typename":"Metro"},"initials":"M","isVip":true,"isLoggedInUser":false,"profileColor":"PUMPKIN","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-02-12T15:53:11Z","dinedDateTime":"2025-02-11T20:00:00-05:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[{"photoId":"73385983","type":null,"photoMetaData":{"title":null,"source":"Diner","creator":"OpenTable","timestamp":"2025-02-12T15:53:18Z","photoBySize":{"small":{"url":"https://resizer.otstatic.com/v2/photos/small/1/73385983.jpg","__typename":"Photo"},"medium":{"url":"https://resizer.otstatic.com/v2/photos/medium/1/73385983.jpg","__typename":"Photo"},"xlarge":{"url":"https://resizer.otstatic.com/v2/photos/xlarge/1/73385983.jpg","__typename":"Photo"},"wideMedium":{"url":"https://resizer.otstatic.com/v2/photos/wide-medium/1/73385983.jpg","__typename":"Photo"},"wideLarge":{"url":"https://resizer.otstatic.com/v2/photos/wide-large/1/73385983.jpg","__typename":"Photo"},"__typename":"PhotoSizes"},"__typename":"PhotoMetadata"},"caption":null,"showCaption":true,"__typename":"ReviewPhoto"},{"photoId":"73385984","type":null,"photoMetaData":{"title":null,"source":"Diner","creator":"OpenTable","timestamp":"2025-02-12T15:53:23Z","photoBySize":{"small":{"url":"https://resizer.otstatic.com/v2/photos/small/1/73385984.jpg","__typename":"Photo"},"medium":{"url":"https://resizer.otstatic.com/v2/photos/medium/1/73385984.jpg","__typename":"Photo"},"xlarge":{"url":"https://resizer.otstatic.com/v2/photos/xlarge/1/73385984.jpg","__typename":"Photo"},"wideMedium":{"url":"https://resizer.otstatic.com/v2/photos/wide-medium/1/73385984.jpg","__typename":"Photo"},"wideLarge":{"url":"https://resizer.otstatic.com/v2/photos/wide-large/1/73385984.jpg","__typename":"Photo"},"__typename":"PhotoSizes"},"__typename":"PhotoMetadata"},"caption":null,"showCaption":true,"__typename":"ReviewPhoto"},{"photoId":"73385991","type":null,"photoMetaData":{"title":null,"source":"Diner","creator":"OpenTable","timestamp":"2025-02-12T15:53:49Z","photoBySize":{"small":{"url":"https://resizer.otstatic.com/v2/photos/small/1/73385991.jpg","__typename":"Photo"},"medium":{"url":"https://resizer.otstatic.com/v2/photos/medium/1/73385991.jpg","__typename":"Photo"},"xlarge":{"url":"https://resizer.otstatic.com/v2/photos/xlarge/1/73385991.jpg","__typename":"Photo"},"wideMedium":{"url":"https://resizer.otstatic.com/v2/photos/wide-medium/1/73385991.jpg","__typename":"Photo"},"wideLarge":{"url":"https://resizer.otstatic.com/v2/photos/wide-large/1/73385991.jpg","__typename":"Photo"},"__typename":"PhotoSizes"},"__typename":"PhotoMetadata"},"caption":null,"showCaption":true,"__typename":"ReviewPhoto"}],"__typename":"ReviewSearchResult"},{"reviewId":"OT-1211209-40219-190031215819","text":"We had dinner at Itzam on the second night of our visit to Kanai (we are staying at the St. Regis next door). It was very easy to get from the St. Regis to the Etereo Hotel where Itzam is located via a short golf cart ride. The staff at the restaurant were very welcoming upon our arrival and the restaurant had a great, warm and cozy ambiance, as well as the hotel overall. We started our meal with a cocktail and then decided on the Tasting Menu with the wine pairing which gave us a good tour of the overall menu. The food, wines and service were spectacular (our server was Juan with a team of others making everything come together of course). Lots of different and flavorful tastes and ample portions - I could probably eat the Tuna Taco and Tamales for the rest of my life and be happy We left very happy with our visit and would highly recommend getting the Tasting Menu with the wine pairing. While not an inexpensive menu choice, it was certainly a good value for the quality, flavors and diversity of the items and portions.","rating":{"food":5,"service":5,"ambience":5,"value":5,"noise":"QUIET","overall":5,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":1,"nickname":"Philip","metro":{"metroId":16,"displayName":"Atlanta","__typename":"Metro"},"initials":"P","isVip":null,"isLoggedInUser":false,"profileColor":"PLUM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-02-05T15:14:56Z","dinedDateTime":"2025-02-04T20:00:00-05:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-1211209-39023-190030247189","text":"Beautiful restaurant, very friendly staff. Unfortunately my husband and I got extremely sick within 2 hours of eating at the restaurant. We can not figure out what made us so sick, since we had entirely different meals. We did have butter on our bread and the chocolate ice cream. An expensive dinner that ended horribly!","rating":{"food":3,"service":4,"ambience":5,"value":3,"noise":"QUIET","overall":3,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":3,"nickname":"paula","metro":{"metroId":89,"displayName":"Atlantic City","__typename":"Metro"},"initials":"p","isVip":true,"isLoggedInUser":false,"profileColor":"ICECREAM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-01-26T02:18:35Z","dinedDateTime":"2025-01-22T19:30:00-05:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-1211209-37725-190089756689","text":"We stayed at the St Regis and came over to Itzam for diner and we are glad we did. The ambiance was quiet and romantic. It had a southwestern feel to it but also very classy. Our waiter George was great. We were not sure what to order but he made the perfect selections. My wife and I shared the shrimp as an appetizer and had the octopus and the fish of the day. It was the best meal we had during our whole trip. I highly recommend going there if you have the opportunity.","rating":{"food":5,"service":5,"ambience":5,"value":5,"noise":"QUIET","overall":5,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":18,"nickname":"jay","metro":{"metroId":215,"displayName":"Caribbean","__typename":"Metro"},"initials":"j","isVip":true,"isLoggedInUser":false,"profileColor":"ICECREAM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-01-19T19:44:04Z","dinedDateTime":"2025-01-16T19:00:00-05:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-1211209-38897-120053749802","text":"Poor rating is based primarily on food. The restaurant is lovely and the staff was friendly and attentive. But our ribeye was grey all the way through (microwave?) and the mashed potatoes were more of a puree served with lettuce on top. Very disappointing.","rating":{"food":1,"service":4,"ambience":4,"value":2,"noise":"QUIET","overall":2,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":3,"nickname":"Patrice","metro":{"metroId":16,"displayName":"Atlanta","__typename":"Metro"},"initials":"P","isVip":true,"isLoggedInUser":false,"profileColor":"PUMPKIN","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-01-06T17:10:50Z","dinedDateTime":"2025-01-05T20:00:00-05:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-1211209-35128-150018831145","text":"Our favorite meal of our trip! Everything was delicious and there was so much! Service was exceptional. We did the cena de abuela special menu. We loved hearing the methods of cooking and how special each dish was to the culture of the area. Absolutely would recommend !","rating":{"food":5,"service":5,"ambience":5,"value":5,"noise":"QUIET","overall":5,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":5,"nickname":"Jennifer","metro":{"metroId":8,"displayName":"New York City","__typename":"Metro"},"initials":"J","isVip":true,"isLoggedInUser":false,"profileColor":"ICECREAM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2024-12-15T15:47:55Z","dinedDateTime":"2024-12-14T19:00:00-05:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-1211209-36029-120041636342","text":"Extremely slow service, all tables were not happy. Disappointing considering that the food is good and the place is beautiful. 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ITZAM reviews from people who’ve dined at this restaurant. Based on recent rating.
Reviews can only be made by diners who have eaten at this restaurant
Noise • Moderate
Cancun / Riviera Maya
Romantic
Playa del Carmen / Riviera Maya
Best Ambiance
Playa del Carmen / Riviera Maya
Great for creative cocktails
Playa del Carmen / Riviera Maya
Romantic
Playa del Carmen / Riviera Maya
Great for scenic views
OpenTable Diner
Atlanta1 review
Dined 6 days ago
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OpenTable Diner VIP
Dallas1 review
Dined on March 12, 2025
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darcy VIP
Denver4 reviews
Dined on March 8, 2025
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Mason VIP
Houston4 reviews
Dined on February 12, 2025
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Philip
Atlanta1 review
Dined on February 5, 2025
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paula VIP
Atlantic City3 reviews
Dined on January 23, 2025
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jay VIP
Caribbean18 reviews
Dined on January 17, 2025
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Patrice VIP
Atlanta3 reviews
Dined on January 6, 2025
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Jennifer VIP
New York City5 reviews
Dined on December 15, 2024
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coco VIP
New York City18 reviews
Dined on November 26, 2024
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ITZAM is rated 4.6 stars by 47 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.
CARRETERA FEDERAL 307 CANCÚN - TULUM, Km 302 - 340, LOTE 013, MANZANA 02, REGIÓN 04, SOLIDARIDAD, Playa del Carmen, ROO 77730