Inn on the Shore

Review summary

1. J

   Jez

   Cornwall4 reviews

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   We are fairly local but this was our first visit. We had the Sunday roast and the beef and pork dishes were very good. We waited almost an hour for our food. The staff were rushed off their feet and the kitchen could not cope with demand. This was a management failing. I did raise my frustration with staff. We may go back as the location is excellent and the food was good.
   

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2. J

   Jan

   Cornwall2 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the shared platter of 4 dishes the service was excellent and the food was exceptional
   

   Inn on the ShoreResponded today

   Dear Jan, Thank you for your lovely review! We're thrilled to hear you enjoyed the shared platter and found both the service and food to be exceptional. We look forward to welcoming you back soon. Best regards, Inn On The Shore
   

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3. M

   Matthew

   London1 review

   2.0

   Dined on March 30, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   I understand it was busy due to being Mother’s Day, but we had pre-ordered all of our food choices. It took 20 minutes to get our drinks. I was halfway through my starter before the drinks arrived. One starter can a long time after the others so we were awkwardly waiting. The side dishes we preordered didn’t arrive with the mains - we didn’t chase this up as I wasn’t too fussed and assumed they wouldn’t be added to the bill. However they were still on the bill and we had to get them removed. They was an abnormal wait for the desserts, so much so we had to ask if they were still coming on 2 separate occasions. Some members of our table went off to look at the view and sit in the sun it took so long. Even another staff member came over and said ‘have you not had your desserts yet’ and looked confused. When the desserts did arrived 3 of them were missing - apparently my pre-order message was printed out but the other desserts were on a 2nd page that wasn’t looked at (?). There was also confusion between staff members over the hot drinks order for the final course. Don’t get me wrong - individual staff members were lovely and really friendly - but the service itself was disjointed and disappointing. When you go for a family Mother’s Day lunch it is so you can be relaxed and enjoy a nice meal out - not to have to have the focus on chasing courses and missing items. It detracts from the whole point of taking mum out for a meal.
   

   Inn on the ShoreResponded today

   Dear Matthew, Thank you for taking the time to share your feedback. I am sorry to hear about the issues you experienced during your Mother's Day visit. It’s disappointing to learn that the service was not up to our usual standards, especially on such an important occasion. We appreciate your understanding regarding the busy day, but it’s clear that the delays and mix-ups with your order caused frustration. I’m glad to hear that you found our staff friendly, but I understand that the overall disjointed service detracted from your experience. We strive to provide a relaxing and enjoyable meal for all our guests, and I’m sorry we fell short in your case. We hope to have the opportunity to provide you with a much-improved experience in the future. Best regards, Inn on the Shore Team
   

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4. S

   Sarah

   London1 review

   3.0

   Dined on March 30, 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Fabulous food. Can’t beat the location. Service was disappointing on this occasion, especially considering we had pre-booked for Mothers Day.
   

   Inn on the ShoreResponded today

   Dear Sarah, Thank you for your feedback. We're delighted to hear you enjoyed the food and our location. However, we're sorry to learn that the service did not meet your expectations, especially on such a special day. We appreciate your comments and will use them to improve. We hope to welcome you back for a better experience in the future. Best regards, The Inn On The Shore Team
   

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5. A

   Anthony

   Cornwall1 review

   5.0

   Dined on March 29, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a fantastic lunch on Saturday 29th March great food and fantastic service loved everything about this great establishment will definitely tell be back and will tell our friends. Thankyou very much
   

   Inn on the ShoreResponded 7 days ago

   Dear Anthony, Thank you so much for your wonderful review! We're thrilled to hear you enjoyed your lunch and received fantastic service. We look forward to welcoming you back and appreciate you spreading the word to your friends. Best regards, Inn On The Shore
   

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6. J

   Jackie VIP

   Devon18 reviews

   5.0

   Dined on March 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another great event our local. We were given our requested booth which meant our beloved grandoggy ( a golden retriever) also had a comfortable evening. As always great food and service from the Inn on the Shore team. Looking forward to our next visit.
   

   Inn on the ShoreResponded 7 days ago

   Dear Jackie, Thank you for your lovely review! We're delighted to hear that you and your grandoggy had a comfortable and enjoyable evening with us. It's always a pleasure to welcome you back, and we look forward to your next visit. Best regards, The Inn On The Shore Team
   

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7. C

   Cairwen

   Cornwall1 review

   5.0

   Dined on March 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time visiting and we had a cracking meal. All the food was cooked perfectly and the serving staff were really lovely.
   

   Inn on the ShoreResponded 7 days ago

   Dear Cairwen, Thank you for your lovely review! We're thrilled to hear you enjoyed your meal and found our staff to be welcoming. We look forward to seeing you again soon. Best regards, Inn On The Shore
   

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8. c

   clarem

   Birmingham2 reviews

   4.0

   Dined on March 8, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Great food, great location service slow , came to apologise fir the delay but still had to wait
   

   Inn on the ShoreResponded on March 12, 2025

   Dear Clare, Thank you for your kind words about our food and location. We apologise for the delay in service and appreciate your patience. We're working on improving our efficiency and hope to serve you more promptly on your next visit. Best regards, The Inn On The Shore Team
   

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9. J

   Jackie VIP

   Devon18 reviews

   5.0

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed a family Sunday lunch today (it’s our local). The slow roasted belly pork & the mushroom bourguignon pie were delicious. Our server was polite, friendly and helpful…as are all the team at the Inn on the Shore. It’s great to have this right on our doorstep.
   

   Inn on the ShoreResponded on March 4, 2025

   Dear Jackie, Thank you for your lovely review! We're thrilled to hear you enjoyed your Sunday lunch with us and that the slow roasted belly pork and mushroom bourguignon pie hit the spot. It's wonderful to know our team made your visit pleasant. We look forward to welcoming you and your family again soon. Best wishes, Inn On The Shore
   

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10. W

    WENDY

    Cornwall1 review

    3.0

    Dined on February 22, 2025

    1. Overall 3
    2. Food 2
    3. Service 1
    4. Ambience 4

    Lovely setting. Lovely staff. Thought food portions were a bit small . Service very slow. Not asked if we wanted to have a sweet. I appreciate it was very busy but there didn't seem to have a organised system that worked for a busy restaurant. Needs to improve before I return.
    

    Inn on the ShoreResponded on March 5, 2025

    Dear Wendy, Thank you for your feedback. We're pleased to hear you enjoyed our setting and found our staff lovely. We apologise for the slow service and any inconvenience caused by the portion sizes and lack of follow-up for dessert. Your comments about our organisation during busy times are noted, and we'll work on improving this. We hope to have the opportunity to serve you better in the future. Best regards, Inn On The Shore
    

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