IL FALÒ WOOD FIRED KITCHEN

Review summary

1. K

   Kiya

   VIP

   Orange County

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a great experience at Santa brunch! Unfortunately didn’t know it ended at 1:00, so arrived at noon and barely had time to enjoy the buffet. Tickets weren’t inexpensive so this kind of bummed us out. Would do it again.
   

   • 
   • 

   Is this helpful?

   Report
2. A

   Aj

   VIP

   Orlando

   2 reviews

   1.0

   2 reviews

   Dined on December 8, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   We were one of 4 tables. Service was horrible it took over 45 minutes to get brunch. The food was great but they forgot my husbands omelet and my tea. For Sunday brunch maybe have your a team not slow walking b team. Good luck next week with brunch with Santa. Maybe this should be a buffet only restaurant
   

   Is this helpful?

   Report
3. R

   Robert

   VIP

   Washington DC

   19 reviews

   4.0

   19 reviews

   Dined on December 8, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 2

   The food and service were fine, albeit the portion sizes are a bit small. We were a little put off by this being a hotel restaurant since it's not mentioned in the description.
   

   Is this helpful?

   Report
4. M

   Maria

   Raleigh

   1 review

   1.0

   1 review

   Dined on December 7, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   First and last I think that said it all, service and food 0 points.
   

   IL FALÒ WOOD FIRED KITCHENResponded on December 8, 2024

   Thanks for visiting us at IL FALÒ WOOD FIRED KITCHEN. We're truly sorry to hear that your experience didn't meet your expectations. We take pride in our food and service, and it's disappointing to know that we fell short during your visit. Your feedback is important to us, may I ask what parts of the food and service caused you to score us a 0? best, The Management Team
   

   1 person found this helpful

   Report
5. L

   Lora

   Raleigh

   18 reviews

   4.0

   18 reviews

   Dined on December 5, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Free, large parking lot was a huge plus. Dining room could be cozier. I feel a sound barrier between the bar and dining room would benefit the establishment greatly.
   

   Is this helpful?

   Report
6. T

   Thien

   Raleigh

   2 reviews

   2.0

   2 reviews

   Dined on November 28, 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   We had reservations for Thanksgiving buffet at 3:30. They started taking away food at 4:00. What a ripoff.
   

   IL FALÒ WOOD FIRED KITCHENResponded on December 2, 2024

   Thanks for the feedback, Thie. We're truly sorry to hear about your disappointing experience at IL FALÒ WOOD FIRED KITCHEN on Thanksgiving. We take your take your comments seriously and will use this as an opportunity to improve our service. The end of the event was advertised at 4pm, however, we had plenty of food and our team was more than capable of making sure your group had what it needed. Please let us know if there is anything we can do to make amends. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

   Is this helpful?

   Report
7. R

   Reginald

   Raleigh

   3 reviews

   5.0

   3 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family ate at IL Falo for Thanksgiving. It was a good change of pace. The food was outstanding. The service was very good. I will definitely plan to return for future dining outings.
   

   IL FALÒ WOOD FIRED KITCHENResponded on December 2, 2024

   Hello ReginaldH, Thank you for choosing IL Falo WOOD FIRED KITCHEN for your Thanksgiving dinner and for taking the time to leave us a review. We're thrilled to hear that you enjoyed our food and found our service to be good. We always strive to provide an outstanding dining experience, and your feedback is a testament to our efforts. We look forward to welcoming you back for future events. Best regards, The Management Team
   

   Is this helpful?

   Report
8. m

   mitch

   VIP

   Raleigh

   24 reviews

   5.0

   24 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 3

   The food was good nothing over the top, I’m a vegetarian so basic food for me, my spouse said turkey was 5 out of 10 just and wished there was second meat option. Over all basic buffet meal. Desserts just ok definitely a miss! The room it was held in was the ball room, I was expecting to wowed nope! Zero decorations. Hopefully if the do a repeat next year this could help them really WOW the dinners.
   

   Is this helpful?

   Report
9. K

   Kevin

   VIP

   Raleigh

   31 reviews

   4.0

   31 reviews

   Dined on November 28, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   The Food for thanksgiving was very good. Turkey was moistand best Gravey I have had since Grandma was alive. The veggies were good the Dressing one of the best I've had at a restaurant ever. Thats alot of Dressing out, Loved the celery and added carrots. Wish there was one more meat choice for those that don't love Turkey Roast Beef or some Ham. Nice and clean and great parking. Will now try out the regular Restaurant due to how good the food was.
   

   IL FALÒ WOOD FIRED KITCHENResponded on December 2, 2024

   Thanks for visiting us, Kevin! We're thrilled to hear that you enjoyed the food and found our turkey moist and the veggies delicious. We appreciate your feedback regarding the meat choices and will consider it for future improvements for next year's events. We're glad you found the parking convenient, and we hope to see you back at IL FALÒ WOOD FIRED KITCHEN for more delicious meals. Best, The Management Team
   

   Is this helpful?

   Report
10. J

    John

    Raleigh

    1 review

    1.0

    1 review

    Dined on November 28, 2024

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 1

    I have been to Thanksgiving buffets all over the world, Westin Hotels being the location of most of them. Every Westin where I have had dinner was luxurious, and the dinners five star. This is precisely my reason for going to this particular Westin for Thanksgiving, a supposedly luxurious dinner with my mother who had just turned 100. But upon entering the Westin, a name synonymous for its superior quality, the ambiance was more like Motel 9(not to disparage another motel). It only got worse from there. Upon getting directions to the restaurant from the front desk, I was informed we needed to go to a different part of the hotel, which was not the real restaurant. We went to a door where a table with a woman was sitting, taking our names. It was like I was going to a convention. And that was the feeling I had when I entered it. It was a cavernous room, more appropriate for a large convention than a simple dinner with some ambience. The layout was terrible. There were two short buffet stations, which paralleled each other, with exactly the same dishes. Two types of stale bread, a few vegetable choices and some salad selections. A saving grace were the mashed potatoes, but 90 dollars per plate is a lot of money for potatoes. There was a selection of probably three or four inferior cakes or pies, and a gelato station. In one far corner, some guy was cutting turkey, in a different far corner another person was cutting something. The food had the vibe that it was bussed in. Stale bread doesn’t lie. The waitstaff was inferior, not because they were inept, but because I am sure they were precisely the ones used at large convention banquets, where the phrase fine-dining is a contradiction in terms. For the money I spent, I expected a Maserati, not a Ford Pinto, which is exactly what I got. This hotel and restaurant should be ashamed of themselves and someone in the Westin organization needs to do some soul-searching to the effect of “Is this who we really are?”
    

    IL FALÒ WOOD FIRED KITCHENResponded on December 8, 2024

    Hello, We're sorry to hear about your disappointing experience at our restaurant. We pride ourselves on delivering a superior dining experience and it seems we fell short during your visit. Your feedback regarding the layout and the quality of our buffet is noted, as well as the lack of variety in our desserts and cakes. We're glad you found our mashed potatoes enjoyable, but we understand your concerns about other aspects of your visit. We hope you'll give us another chance to provide you with the quality experience you deserve. Best, IL FALÒ WOOD FIRED KITCHEN Management
    

    1 person found this helpful

    Report