IL FALÒ WOOD FIRED KITCHEN

Review summary

1. S

   Shenny

   Raleigh

   24 reviews

   5.0

   24 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was as expected Service, food and ambiance simply perfect
   

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2. C

   Charlotte

   Raleigh

   17 reviews

   3.0

   17 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   I was looking for a quiet and modern place to meet a colleague for lunch, and this was in a convenient location and fit what I needed. The restaurant was not busy, and so I was surprised that it took an hour for our meal to be delivered to our table after ordering. We were one of just a few tables that were occupied, other than one table that had a large party (~20 people), which I assume overwhelmed the kitchen at the same time. The food was good, I assume they were short-staffed in the kitchen.
   

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3. K

   Kiya

   VIP

   Orange County

   1 review

   4.0

   1 review

   Dined on December 15, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a great experience at Santa brunch! Unfortunately didn’t know it ended at 1:00, so arrived at noon and barely had time to enjoy the buffet. Tickets weren’t inexpensive so this kind of bummed us out. Would do it again.
   

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4. A

   Aj

   VIP

   Orlando

   2 reviews

   1.0

   2 reviews

   Dined on December 8, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   We were one of 4 tables. Service was horrible it took over 45 minutes to get brunch. The food was great but they forgot my husbands omelet and my tea. For Sunday brunch maybe have your a team not slow walking b team. Good luck next week with brunch with Santa. Maybe this should be a buffet only restaurant
   

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5. R

   Robert

   VIP

   Washington DC

   19 reviews

   4.0

   19 reviews

   Dined on December 8, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 2

   The food and service were fine, albeit the portion sizes are a bit small. We were a little put off by this being a hotel restaurant since it's not mentioned in the description.
   

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6. M

   Maria

   Raleigh

   1 review

   1.0

   1 review

   Dined on December 7, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   First and last I think that said it all, service and food 0 points.
   

   IL FALÒ WOOD FIRED KITCHENResponded on December 8, 2024

   Thanks for visiting us at IL FALÒ WOOD FIRED KITCHEN. We're truly sorry to hear that your experience didn't meet your expectations. We take pride in our food and service, and it's disappointing to know that we fell short during your visit. Your feedback is important to us, may I ask what parts of the food and service caused you to score us a 0? best, The Management Team
   

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7. L

   Lora

   Raleigh

   18 reviews

   4.0

   18 reviews

   Dined on December 5, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Free, large parking lot was a huge plus. Dining room could be cozier. I feel a sound barrier between the bar and dining room would benefit the establishment greatly.
   

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8. T

   Thien

   Raleigh

   2 reviews

   2.0

   2 reviews

   Dined on November 28, 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   We had reservations for Thanksgiving buffet at 3:30. They started taking away food at 4:00. What a ripoff.
   

   IL FALÒ WOOD FIRED KITCHENResponded on December 2, 2024

   Thanks for the feedback, Thie. We're truly sorry to hear about your disappointing experience at IL FALÒ WOOD FIRED KITCHEN on Thanksgiving. We take your take your comments seriously and will use this as an opportunity to improve our service. The end of the event was advertised at 4pm, however, we had plenty of food and our team was more than capable of making sure your group had what it needed. Please let us know if there is anything we can do to make amends. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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9. R

   Reginald

   Raleigh

   3 reviews

   5.0

   3 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family ate at IL Falo for Thanksgiving. It was a good change of pace. The food was outstanding. The service was very good. I will definitely plan to return for future dining outings.
   

   IL FALÒ WOOD FIRED KITCHENResponded on December 2, 2024

   Hello ReginaldH, Thank you for choosing IL Falo WOOD FIRED KITCHEN for your Thanksgiving dinner and for taking the time to leave us a review. We're thrilled to hear that you enjoyed our food and found our service to be good. We always strive to provide an outstanding dining experience, and your feedback is a testament to our efforts. We look forward to welcoming you back for future events. Best regards, The Management Team
   

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10. m

    mitch

    VIP

    Raleigh

    24 reviews

    5.0

    24 reviews

    Dined on November 28, 2024

    1. Overall 5
    2. Food 3
    3. Service 5
    4. Ambience 3

    The food was good nothing over the top, I’m a vegetarian so basic food for me, my spouse said turkey was 5 out of 10 just and wished there was second meat option. Over all basic buffet meal. Desserts just ok definitely a miss! The room it was held in was the ball room, I was expecting to wowed nope! Zero decorations. Hopefully if the do a repeat next year this could help them really WOW the dinners.
    

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