Hugman's Oasis

Review summary

1. J

   Josh

   Houston

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   During our visit, Hugman’s was doing “Sippin’ Santa.” This would be fine if it were only an option, but not having the restaurant’s regular menu was really disappointing. Sippin’ Santa occurs at bars all over the country…so we weren’t here for that, we wanted to experience what Hugman’s had to offer while we were in town. They wouldn’t even offer up the normal Hugman’s merch when I asked. The Sippin Santa drinks were mediocre and didn’t feel up to par with drinks expected at a tiki bar. Did not try the food.
   

   Is this helpful?

   Report
2. E

   Elizabeth

   San Francisco

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   The service was seriously lacking and I felt like the servers did not want to be there working. Not once did anyone greet me or say welcome or explain the menu. I check my party in at the host stand, was walked inside and seated at a table. A server came by and handed my table menus and walked away. The male bartender behind the bar was explaining to a customer that he hated the menu, and said you all decided to start the pop up too early and were ending it too late. Personality, I have enjoyed finding the pop-up bars and trying new drinks and enjoy the decorations. The staff just did not seem happy at all. The host from outside came in once and checked on everyone and asked if we were alright. No one else. It was like here’s the Menus, order, get items, then get out. I went to miracle the other day and the staff there had a completely different attitude and made the experience memorable. Not sure if I will be back to this location for the Christmas theme pop up or when the regular menu is offered.
   

   Hugman's OasisResponded 2 days ago

   Thank you for sharing your experience with us. We’re so sorry to hear that our service did not live up to the standard you expected. We strive to be attentive and responsive to all our guests, and it’s clear we missed the mark. We’ll be discussing this with our team to ensure that all customers receive the attention they deserve. We truly hope you’ll return and give us another chance to provide you with better service.
   

   Is this helpful?

   Report
3. J

   John

   San Antonio

   3 reviews

   4.0

   3 reviews

   Dined on December 21, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We went here for their sippin Santa pop up bar and had a fun time. Great atmosphere and drink menu. One drink we ordered was extremely unbalanced but the rest were good. The staff was nice, fast and accommodating. Prices were a bit high but consistent with surrounding bars for the touristy area.
   

   • 

   Hugman's OasisResponded on December 23, 2024

   Thank you so much for your feedback, John! We're so glad to hear that you enjoyed your experience with us. We hope to see you again soon!
   

   Is this helpful?

   Report
4. L

   Laurel

   San Antonio

   23 reviews

   5.0

   23 reviews

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great ambiance and Secret Santa Sippin’ experience! Hope to do it again next year!
   

   • 

   Hugman's OasisResponded on December 23, 2024

   Thanks for your kind words, Laurel! We look forward to serving you again soon!
   

   Is this helpful?

   Report
5. D

   Daniel

   San Antonio

   2 reviews

   1.0

   2 reviews

   Dined on December 12, 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 3

   Not worth it, service was not great nor were the drinks. Didn’t have any food because kitchen closed 10 mins after we tried ordering
   

   Is this helpful?

   Report
6. K

   Kendall

   Houston

   1 review

   5.0

   1 review

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was my first time at hugmans and it was a wonderful experience! The drinks were fantastic and the bartender was very friendly and welcoming.
   

   Hugman's OasisResponded on December 9, 2024

   Thanks so much for the awesome review, Kendall! We're so glad to hear that you enjoyed your visit and we look forward to seeing you again soon!
   

   Is this helpful?

   Report
7. K

   Ken

   VIP

   Houston

   17 reviews

   5.0

   17 reviews

   Dined on December 5, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our third tiki bar experience and definitely a great one. Will come back again next time we come to San Antonio.
   

   Hugman's OasisResponded on December 6, 2024

   Thanks for sharing your experience, Ken! We appreciate the support and look forward to seeing you again soon.
   

   Is this helpful?

   Report
8. H

   Haley

   San Antonio

   1 review

   5.0

   1 review

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love this place! The drinks are always good and the service is fast and friendly. Of course the ambiance is over the top!
   

   Hugman's OasisResponded on December 4, 2024

   Thanks so much for your kind review, Haley! We're thrilled to hear that we were able to provide a 5 star dining experience. We look forward to seeing you again soon!
   

   Is this helpful?

   Report
9. OT

   OpenTable Diner

   West Palm Beach

   5 reviews

   5.0

   5 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place to grab a drink and small pate. We had an amazing time.
   

   Hugman's OasisResponded on December 3, 2024

   We're so glad we were able to provide a 5 star experience! Thank you so much for taking the time to leave feedback. We appreciate you!
   

   Is this helpful?

   Report
10. T

    Tamara

    San Antonio

    1 review

    5.0

    1 review

    Dined on November 15, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This is my favorite hangout on the Riverwalk. It’s. Blast from the tiki past, and even when it’s boisterous, everyone is super friendly.
    

    Hugman's OasisResponded on December 3, 2024

    Thank you so much for your kind words, Tamara! We're so glad to know that we're a favorite of yours. We'll see you soon!
    

    Is this helpful?

    Report