Houston's - Hackensack (Riverside Square)

Houston's - Hackensack (Riverside Square) reviews from people who’ve dined at this restaurant. Based on recent rating.

1. B

   Bdege VIP

   New York City4 reviews

   1.0

   Reviewed on December 12, 2018

   1. Overall 1

   BEWARE....DO NOT COME HERE IF YOU ARE LOOKING TO HAVE A GOOD TIME!!! I went to the Hackensack location last night, with my husband and a few friends. Of course, LIKE ALWAYS, we had to wait at the bar for like 45 minutes for our table. While we were there we had a drink, which I would think is a normal thing to do while waiting for your table. We ordered a second drink and then we were seated. OK....so far. The waitress kept trying to get us to order our food which was kind of annoying, as we were not in a hurry to eat (and there were empty table surrounding us, so it is not like they needed the table to seat anyone else). Needless to say, we ordered and ate a full dinner, while feeling rushed. During this time frame we ordered another drink....later to find out that we have been CUT OFF. OK, apparently when eating out with friends, over a three hour time frame (between at the bar and at the table) three drinks is the limit?!?!?! WHAT...I am 45 years old, my husband was drinking unsweetened iced tea, and you are cutting me off after three drinks?!?! The waitress would not even let the one other person at the table (who only had ONE drink!!!) order a second drink. She was going through some sort of power trip!! Absolutely RUDE.....and the manager actually agreed with the waitress. We were told "This is a restaurant...not a bar." WHAT?!?! I am still in shock about the whole thing. I have been to MANY restaurants (including ones that are of a higher class than Houstons) and have NEVER EVER experienced such a thing. We received the bill, which was $268, and I proudly left $270.....and quit honestly, she didn't even deserve my two dollars! We left, appalled, and went next door to The Oceanaire, where they were MUCH nicer...and obviously shocked about our experience!! So as I said....if you are looking to enjoy your time with family and friends, DO NOT GO TO HOUSTONS IN HACKENSACK!!!
   

   9 people found this helpful

2. TT

   Table4Two

   New Jersey14 reviews

   5.0

   Dined on September 19, 2016

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous from start to finish. Fabulous waitress, extremely attentive and informative. She pick a fabulous wine for me. Ribs are to die for......desserts are scrumptious.
   

   1 person found this helpful

3. OT

   OpenTable Diner

   New York City4 reviews

   5.0

   Dined on September 16, 2016

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Have been here for both dinner and lunch. Never disappointed. Excellent wine menu, the crispy chicken sandwich is my "go to" lunch choice, and I love trying new entrees on the dinner menu.
   

   1 person found this helpful

4. AB

   AriellaB

   New Jersey1 review

   5.0

   Dined on September 16, 2016

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Can't go wrong with Houstons. We always love it. Always great service, fresh food and yummy. A little pricey but worth it.
   

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5. DW

   DawnW

   New Jersey12 reviews

   5.0

   Dined on September 15, 2016

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   If my budget dictated, I could eat here every day! The menu has stayed consistent, however I love how they bring some favorites back as specials of the day. My food is always fresh and served as requested. No complaints ;o)
   

   1 person found this helpful

6. OT

   OpenTable Diner

   New York City5 reviews

   3.0

   Dined on September 13, 2016

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   we ordered the bbq ribs- they were dry and light on the sauce, fries were too salty and cole slaw was saturated in mayo and lacking acid. the ribs recipe has changed from other visits. we also ordered the french dip, the meat was too shaven, it felt almost as ground beef. spinach dip too was mediocre. been visiting this restaurant since inception many years ago and it secret was its consistency in my view. things changed for the first time. service was great as usual although receptionist was not friendly
   

   1 person found this helpful

7. W

   Whitebread VIP

   New Jersey77 reviews

   4.0

   Dined on September 10, 2016

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The food is always good. I am going to nitpick as this is a chain: I ordered seltzer, I do not like the club soda that is served as if it were the same thing....it is not. My husband's thai noodle salad had one and one-half forkfuls of noodles on the entire plate; he was not happy or satiated.
   

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8. A

   Alicen

   New York City3 reviews

   5.0

   Dined on September 5, 2016

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always delicious and always consistent. These guys have the secret formula down when it comes to food, service and ambiance. Hands down my favorite restaurant chain anywhere.
   

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9. AK

   AlexanderK

   New York City2 reviews

   5.0

   Dined on September 5, 2016

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing cuisine and service every single time. Would recommend to anyone for any occasion.
   

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10. OT

    OpenTable Diner

    New York City2 reviews

    5.0

    Dined on September 3, 2016

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Consistently delish! Service is just as consistent!!
    

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