Houlihan's - Mt Lebanon

Review summary

1. J

   Joe

   Pittsburgh

   4 reviews

   3.0

   4 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Waited awhile for food on a busy night, staff did a good job of checking in but felt like kitchen was struggling, food didn’t taste great when it came out
   

   Is this helpful?

   Report
2. H

   Heidi

   VIP

   Pittsburgh

   3 reviews

   4.0

   3 reviews

   Dined on December 8, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food is very consistent and good variety for all eaters!
   

   Is this helpful?

   Report
3. B

   Barbara

   Pittsburgh

   1 review

   5.0

   1 review

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was super! Drinks refilled, food served hot. Everything was perfect. We had a great time!
   

   Is this helpful?

   Report
4. S

   Sherri

   Pittsburgh

   5 reviews

   5.0

   5 reviews

   Dined on December 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely birthday lunch and our server was a gem. Very nice time!
   

   Is this helpful?

   Report
5. M

   Michael

   VIP

   Pittsburgh

   10 reviews

   3.0

   10 reviews

   Dined on November 28, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Just a disappointing meal! Salad came first but wasn't halfway done with salad and main course came. So, before we started on main meal it was no longer warm! We ordered an appetizer, and it came after the main meal was delivered! Green beans were drenched in garlic to the point we couldn't eat it, also they were undercooked. We eat here several times a month! Server Eve was attentive and courteous!
   

   Is this helpful?

   Report
6. A

   Arlene

   Pittsburgh

   8 reviews

   3.0

   8 reviews

   Dined on November 28, 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   The server was new bought all food out at same time salad soup and main course. We like to finish our salads and soup before our main meal. Unfortunately, the main meals were cold two of us sent them back and she got the vegetable wrong forgot the cranberries, horseradish sauce for prime rib and stuffing for turkey. The bill came and she got that wrong charge the other couple for one of our drinks. We have gone to houlihans many times and have been very pleased this was not this time. We will go back hopefully with a better result
   

   Houlihan's - Mt LebanonResponded on December 4, 2024

   Hello Arlene, We're truly sorry to hear about your recent experience at Houlihan's - Mt Lebanon. It's disappointing to know that we didn't meet your expectations this time around. We understand your frustration about the main courses and the mix-up with your bill. We always strive to deliver a great experience, and we regret that we fell short this time. We appreciate your feedback and will definitely use it to improve our service. We hope you'll give us another chance to provide the high-quality dining experience that you've come to expect from us. Best regards, Tony Mercurio, GM
   

   Is this helpful?

   Report
7. J

   Joanne

   Pittsburgh

   7 reviews

   4.0

   7 reviews

   Dined on November 28, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Had Thanksgiving dinner there. We arrived 15 minutes early, were promptly seated. We both ordered the Turkey special. Everything was good, the turkey (breast meat) was tender. Their food is always good, and this was not an exception.
   

   Houlihan's - Mt LebanonResponded on December 4, 2024

   Thanks for visiting us, JoanneM! We're thrilled to hear that you enjoyed your Thanksgiving dinner at Houlihan's - Mt Lebanon. It's wonderful to know that you found our food good and our turkey tender. We appreciate your patience and are glad it didn't affect your overall experience. We look forward to serving you again soon.
   

   Is this helpful?

   Report
8. R

   Ray

   Pittsburgh

   3 reviews

   5.0

   3 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a fantastic Thanksgiving dinner! The food was delicious and our waiter, Mike, was great.
   

   Houlihan's - Mt LebanonResponded on December 4, 2024

   Thanks for the feedback, RayO! We're thrilled to hear that you had a fantastic Thanksgiving dinner at Houlihan's - Mt Lebanon. It's great to know that you found our food delicious and our service great. We strive to provide our guests with an exceptional dining experience and your feedback is a testament to our efforts. We look forward to welcoming you back for more celebrations! Best, Tony Mercurio, GM
   

   Is this helpful?

   Report
9. V

   Vonnie

   VIP

   Pittsburgh

   19 reviews

   4.0

   19 reviews

   Dined on November 25, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Our lunch at Houlihan's was quite tasty and reasonably priced. They had the fireplace lit. It was so cozy on a gray, rainy day.
   

   Houlihan's - Mt LebanonResponded on December 4, 2024

   Thanks for the review, KennyG! We're thrilled to hear that you enjoyed your lunch at Houlihan's - Mt Lebanon. We're glad you found our cozy fireplace addition a nice touch and we're happy to know our food was tasty and reasonably priced for the price. We strive to provide excellent service and your feedback reaffirms the hard work we put in every day. We look forward to your next visit!
   

   Is this helpful?

   Report
10. T

    Timm

    Pittsburgh

    3 reviews

    4.0

    3 reviews

    Dined on November 17, 2024

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 4

    My wife and I went here to celebrate her birthday with a $15 birthday coupon that she received three days ago. Everything was going great until a band started playing live. They started playing very loud. Luckily they did turn the volume down to a level that allowed us to hear each other if we spoke a bit loud (I'll attribute the music volume for our server bringing me the Salted Caramel Gooey Butter CAKE insted of the Vanilla Bean CheeseCAKE that I actually ordered). Then, when it was time for the check, the server wrote down the Coupon Code to adjust the check. She the came back and stated that we couldn't use the coupon since we already used it on November 14 (the date that my wife received the coupon). She did say that she would talk to the manager. When she came back, she said that the manager applied the coupon "ANYWAY". From that point until we left, the server was very cold and short with us, as though she thought we were lying and trying to rip them off. This end-of-meal experience ruined the whole birthday meal for my wife. My wife and I are very honest people. We've pointed out errors when we have been undercharged in the past. It made my wife very embarrassed and disappointed.
    

    Houlihan's - Mt LebanonResponded on November 19, 2024

    Thanks for visiting us. We're sorry to hear about your experience at Houlihan's - Mt Lebanon. We understand how important special occasions are, especially for birthday celebrations. We apologize for the misunderstanding regarding the coupon and the music volume. We also regret that your server seemed dismissive. We value your feedback and will use it to improve our service. We hope you'll give us another chance to make your next visit a memorable one.
    

    Is this helpful?

    Report