Hotel Phillip Island

Review summary

1. T

   Tricia

   Victoria

   7 reviews

   4.0

   7 reviews

   Dined on January 27, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great location, decent food, pretty fast service. Very busy on the long weekend understandably, booking is a must, however, you can only book inside. Normally would not be negative in a review, read on for further details.We were turned away Saturday, they were really busy- understandable, the markets were on too. We booked for Monday night 8pm inside then upon arrival, we were encouraged to sit outside by the same server from Saturday who seemed not very friendly. we were happy to sit outside & were going to ask to anyway ! Had to ask them to clean the table when drinks were delivered, food from the last customers was all over it, (they didn’t offer to clean it. )We watched a group of four arrive just after us, get turned away - told the place is booked out, however when I went to the bathroom soon after it was evidently nearly empty inside and very clean tables set up for the next day. They started shutting down by 8:45- 9pm, assuming this is why the four were turned away, seemed to be enough staff on. Go early to snag a table in the sun or book early.
   

   • 
   • 

   Is this helpful?

2. C

   Chloe

   Melbourne

   5 reviews

   5.0

   5 reviews

   Dined on January 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food, wonderful service! Hotel is consistently a great place to dine! Thanks team, we had a lovely night.
   

   Is this helpful?

3. S

   Smiths beach

   Victoria

   6 reviews

   4.0

   6 reviews

   Dined on January 18, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food, drinks and staff all year round for cocktails view and taste is hard to beat. This is our go to for lunch and dinner. Can take the dog too and sit outside.
   

   Is this helpful?

4. S

   Sharon

   Victoria

   12 reviews

   5.0

   12 reviews

   Dined on January 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love our local gem Lovely staff greeting us Lovely service We sat at the window this time super nice!!
   

   • 
   • 
   • 

   Is this helpful?

5. V

   Vincent

   Greater Boston

   1 review

   5.0

   1 review

   Dined on January 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent and very prompt. Staff friendly and helpful.
   

   Is this helpful?

6. A

   Anna

   Melbourne

   1 review

   5.0

   1 review

   Dined on January 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service was very good but the drinks were even better, especially the tropical mocktail. Mmm, Recommend
   

   Is this helpful?

7. R

   Ruby

   Victoria

   1 review

   5.0

   1 review

   Dined on January 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Emily’s service was outstanding, she made us feel very welcome and was prompt. Her service was incredible despite how busy it was. The food was exceptional, everything tasted incredible and didn’t have to wait long at all even on a very busy night. Love this place, will definitely be a regular customer!!! ⭐️⭐️⭐️⭐️⭐️
   

   Is this helpful?

8. L

   Liz

   Melbourne

   1 review

   1.0

   1 review

   Dined on December 31, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   Booked for New Year’s Eve dinner for 7 people. The food was excellent, however the service was really poor. We sat down around 7:10 (booking for 7:15), and our food order wasn’t taken until 8:30. All food came out in good time, one pizza didn’t come out until everyone had theirs for 15 minutes already as there was a mistake in the kitchen. I understand how busy restaurants and cafés can be around new years, but we felt as though the woman that we think was the gm was quite rude and dismissive. This has nothing to do with the miscommunication regarding being a dog friendly restaurant, the overall experience was disappointing as I have been to this pub in previous years and the service has been great.
   

   Is this helpful?

9. S

   Shio

   Melbourne

   1 review

   5.0

   1 review

   Dined on December 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very accommodating to families with children. Cocktails were amazing and food was delish.
   

   Is this helpful?

10. S

    Stacey

    Victoria

    2 reviews

    4.0

    2 reviews

    Dined on December 29, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    We shared: arachini balls ❤️ , koren chicken ❤️ muscles ❤️ Mains were fish n chips ❤️ rocket salad ❤️ chicken snichz ❤️ Thai beef salad 👎 chicken parmy ❤️ The service was great, the place was noisy but it was also Xmas holiday so it's expected. We will return in the future.
    

    Is this helpful?