HopCat - Ann Arbor

Review summary

1. N

   Nikki

   Detroit1 review

   1.0

   Dined on February 1, 2025

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 4

   It was very empty when we arrived. It took our server 20 minutes to get our drinks. Once they were dropped off, the server spilt beer all over my pants and the table and walked away. Didn’t even apologize or bring napkins back. I had to walk up to the bar to grab napkins (thankfully the bartender was helpful). Each time we ordered a drink after, we had to wait forever to get it. Our server was just at the back table hanging out with other servers. We got our food and had no silverware so we asked for some. Our server came back without the silverware and told us the manager was rolling silverware for us. We look over and the server and multiple other servers are just talking. It took 15 minutes for the silverware. We also asked for separate bills when we sat down. Our bills arrived and nothing was correct. We didn’t even ask the server to fix them because we knew it would take them 30 minutes to come back. Overall the food was great but the worst service we’ve ever had.
   

   HopCat - Ann ArborResponded on February 2, 2025

   Dear Nikki, thank you for telling us about your recent experience at HopCat - Ann Arbor. This is certainly not our standard. Would you mind sending me an email with a few more details? Such as the date of your visit and the name of your server. I would love the chance to follow up with you personally so we can make it right. I can be reached directly at mross@hopcatDOTcom or call the store to speak to a manager at 734-436-2875. Thank you in advance and I look forward to hearing from you soon!-Maya
   

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2. M

   Melissa

   Grand Rapids1 review

   5.0

   Dined on January 29, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our first time there and the food was great!!! The cheese sauce is amazing
   

   HopCat - Ann ArborResponded on January 30, 2025

   Dear Melissa, thank you for leaving us a review after your recent visit to HopCat - Ann Arbor. We appreciate the support !-Preston
   

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3. OT

   OpenTable Diner

   Cleveland1 review

   1.0

   Dined on January 25, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   Service was horrible, not enough staff. Two people of our party did not get their meals until after everyone was done eating. No refills on water until we we're finished eating, so we ate dry. Had to reorder our cocktails a few times, before they were brought to us. Not our waitress fault, she was slammed in her area, with no assistance.
   

   HopCat - Ann ArborResponded on January 26, 2025

   Thank you for telling us about your recent experience at HopCat - Ann Arbor. This is certainly not our standard. Would you mind sending me an email with a few more details? Such as the date/time of your visit, the items you ordered, and the name of your server. I would love the chance to follow up with you personally so we can make it right. I can be reached directly at mross@hopcatDOTcom or call the store to speak to a manager at 734-436-2875. Thank you in advance and I look forward to hearing from you soon!-Maya
   

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4. J

   Jamie

   Detroit4 reviews

   2.0

   Dined on January 19, 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   Our waiter was great and attentive. It seemed there was a disconnect from the staff delivering the food to the table and the waiter. We waited almost 45minutes from ordering until we got our food. When we finally did, the food was like warm at best. We asked for one item to be removed as it was an ice cold waffle. All other meals were fine when we boxed it up and took it home to heat up.
   

   HopCat - Ann ArborResponded on January 20, 2025

   Dear Jamie, thank you for telling us about your recent experience at HopCat - Ann Arbor. This is certainly not our standard. Would you mind sending me an email with a few more details? Such as the date/time of your visit, the name of. your server, and the items you ordered. I would love the chance to follow up with you personally so we can make it right. I can be reached directly at mross@hopcatDOTcom or call the store to speak to a manager at 734-436-2875. Thank you in advance and I look forward to hearing from you soon!-Maya
   

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5. K

   Kent

   Seattle21 reviews

   5.0

   Dined on January 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great happy hour - meeting friend from the UM for drinks. Was promptly served. Good draft beer selection!
   

   HopCat - Ann ArborResponded on January 16, 2025

   Dear Kent, thank you for leaving us a review after your recent visit to HopCat - Ann Arbor. We appreciate the support !
   

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6. M

   Maureen

   Detroit2 reviews

   2.0

   Dined on January 4, 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 1

   Not great !!!! Other places have been better!!!!!!!
   

   HopCat - Ann ArborResponded on January 11, 2025

   Dear Maureen , thank you for telling us about your recent experience at HopCat - Ann Arbor. If there is anything specific that we can improve please reach out to me directly so we can invite you back for another visit. I can be reached directly at scarter@hopcat. Thank you in advance and I look forward to hearing from you soon! -Sara
   

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7. m

   michele VIP

   Detroit2 reviews

   1.0

   Dined on December 22, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Been here before but tonight was awful. Restaurant wasn’t busy. Took almost an hour to get food. Burgers were cold and meat was almost raw. Manager did take them off the bill and offered to make more, but who has like 3 hours for dinner! Will stick to going to Livonia location.
   

   HopCat - Ann ArborResponded on December 23, 2024

   Dear Michele, thank you for telling us about your recent experience at HopCat - Ann Arbor. This is certainly not our standard. Would you mind sending me an email with a few more details? I would love the chance to follow up with you personally so we can make it right. Call the store to speak to a manager at 734-436-2875. Thank you in advance and I look forward to hearing from you soon!-Devin
   

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8. a

   andrea VIP

   Detroit18 reviews

   3.0

   Dined on December 21, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Burger patties were weird texture, tough meat. Margarita was mainly lime juice.
   

   HopCat - Ann ArborResponded on December 22, 2024

   Dear Andrea, thank you for telling us about your recent experience at HopCat - Ann Arbor. This is certainly not our standard. Would you mind sending me an email with a few more details? Such as the date/time of your visit and the name of your server. I would love the chance to follow up with you personally so we can make it right. I can be reached directly at scarter@hopcatDOTcom. Thank you in advance and I look forward to hearing from you soon! -Sara
   

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9. D

   Daphne

   Detroit1 review

   4.0

   Dined on December 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Good place to hang out with friends, had the loaded fries, which were really good.
   

   HopCat - Ann ArborResponded on December 16, 2024

   Dear Daphne, thank you for telling us about your recent experience at HopCat - Ann Arbor. If there's anything we can do to make it 5 stars please let us know at scarter@hopcatDOTcom. We look forward to hearing from you! -Sara
   

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10. C

    Carlos

    Detroit1 review

    2.0

    Dined on December 6, 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 3

    While my party knew HopCat had an extended wait time, we ended up waiting a total of 85 minutes for our food. Not only was our food relatively average for HopCat standards, but also cold. For one of our party members, their lemon slice included with their fish was about as warm as the fish itself; my chicken had waited so long it was dry by the time I had it. Our service, in contrast, was acceptable, with little to comment on. Overall a very disappointing experience for a large party when we've had good small-table experiences before.
    

    HopCat - Ann ArborResponded on December 7, 2024

    Dear Carlos, thank you for telling us about your recent experience at HopCat - Ann Arbor. This is certainly not our standard. Would you mind sending me an email with a few more details? Such as time of you visit, server's name?. I would love the chance to follow up with you personally so we can make it right. I can be reached by phone by call the store to speak to a manager at 734-436-2875. Thank you in advance and I look forward to hearing from you soon!-Devin
    

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