Hoiana

Review summary

1. S

   Steve

   Melbourne

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is my second time in attendance for the amazing Hoiana experience! Special mention and thank you goes to the amazing Chef and Owner Kiki for your hospitality and energetic spirit. The food was delicious and all the staff were so welcoming and great to converse with. Kiki and team have done an amazing job in building Hoiana into a shining light for contemporary Vietnamese cuisine. Can’t wait to visit again!
   

   Is this helpful?

   Report
2. D

   Darren

   Melbourne

   3 reviews

   1.0

   3 reviews

   Dined on November 16, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   The staff was accommodating when we changed our booking to 1hr earlier. Unfortunately, the experience was underwhelming, 3 out of 5 dishes we ordered were unavailable so we had to change our order twice, on a Saturday night. Plus, the food was not worth the wait and price. They brought the wrong dish after we had pointed in the menu and asked the waiter to repeat the order. They also missed some of the side dishes (rice paper, even though it was part of the menu). The service was rather slow. The FOH staff took a long time for 2 glasses of wine, 1 mocktail and 2 cocktails. They brought the drinks out one at a time, and the mocktails were quite small and not tasty enough for the prices they charged. They brought us water for the table, once we finished the water bottles, they took the bottles away and never refilled us until we asked for it at the end of the meal. The noodle soup was specifically bland and does not taste good at all. We came because of the good reviews, but these seem to be unreliable. Would not recommend.
   

   Is this helpful?

   Report
3. M

   Michael

   Perth

   4 reviews

   3.0

   4 reviews

   Dined on November 1, 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   The food was good, but the portions were very small and overpriced. Despite asking multiple times for no chilies, my wife’s dish arrived topped with them. We didn’t want to wait any longer, so she just scraped them off and continued eating. Service also needs major improvement. Our drinks took a long time to arrive, and the first drink was served warm, though they corrected it later. We ordered entrees expecting them all at once, but one only came out with the main meal, which was disappointing. Overall, while the food was tasty, our experience was average due to service delays. We would have loved to stay longer, but waiting 25 minutes for a bottle of beer wasn’t worth it. Hopefully, the service improves in the future!
   

   Is this helpful?

   Report
4. K

   Ken

   Melbourne

   1 review

   5.0

   1 review

   Dined on October 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Excellent food, prepared to a high standard, with live music adding to the total experience.
   

   Is this helpful?

   Report
5. R

   Rebekah

   Melbourne

   1 review

   3.0

   1 review

   Dined on October 26, 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   The food was amazing but everything was a disappointment. -We were given filthy menus with bits of food so on them - we had to remind staff for our drinks, and when they arrived they were wrong - they reached over us frequently to grab items instead of walking around, dropping dirty cutlery on us - we had to ask them to remove finished plates The live music was great, and the good itself was delicious. Wouldn't rush back due to service
   

   Is this helpful?

   Report
6. V

   Valerie

   Victoria

   2 reviews

   5.0

   2 reviews

   Dined on October 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food, great ambience and the live music was an unexpected delight.
   

   Is this helpful?

   Report
7. MT

   MoniqueT

   Melbourne

   10 reviews

   1.0

   10 reviews

   Dined on October 11, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Disgusting. Service terrible, we had to ask to order as no one approached us, we also had to ask for table water. Then several dishes on the menu were not available. What we did order was overpriced and portions small including poor quality. $42 for a few tiny slices of duck and 2 carrots! $37 for coconut prawns which had 5 prawns soaked in coconut milk?! This is a joke!! We paid $150 and left feeling hungry. By far the worst restaurant I have ever been in Melbourne and I live here which says a lot!! Do not go here EVER! You will be happier eating Subway for a fraction of the price!!
   

   Is this helpful?

   Report
8. J

   Jane

   Melbourne

   5 reviews

   4.0

   5 reviews

   Dined on October 11, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food was delicious!! Lots of flavours. Pancake and barramundi fish wrapped in banana leaves were the highlight for us. Quite small portions though.
   

   Is this helpful?

   Report
9. G

   Gavin

   Melbourne

   1 review

   5.0

   1 review

   Dined on September 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time to Hoiana, had an excellent experience. 5/5 for food 5/5 for service 5/5 for environment Thank you to the staff who were attentive & friendly & thank you to the main chef & management that made an effort to greet us. This personalised experience was really valued. Enjoyed the live music too. I'll be back with friends!
   

   Is this helpful?

   Report
10. J

    Juliet

    Melbourne

    3 reviews

    5.0

    3 reviews

    Dined on September 7, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Amazing service and I enjoyed having my birthday here with my friends! Will come back
    

    Is this helpful?

    Report