Hochi Mama Richmond

Review summary

1. P

   Paul

   Hawaii

   1 review

   vip
   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great food and service but the food came out too quickly. It felt like they wanted to move us on
   

   Hochi Mama RichmondResponded 1 day ago

   Thank you for sharing your feedback Paul! We're pleased to hear you enjoyed the food and service. We appreciate your comments about the pacing and will review this with our team to ensure the dining experience feels relaxed and comfortable. We look forward to welcoming you back for an even better visit!
   

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2. K

   Kazi

   Melbourne

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Unfortunately our experience at the Richmond location was not good. We had asked that we will be coming with a pram and if it was baby friendly. We were told yes however when we tried to change our baby the baby room had no table to even change the baby, it was a storage room/unisex toilet. We had to then use a toilet paper carton box on the toilet floor to change our baby. This was not ideal/hygeinic at all.
   

   Hochi Mama RichmondResponded today

   Thank you for taking the time to speak with me over the phone today Kazi. I appreciate your feedback and have shared it with our venue team. Your input is important to us, and we will work to address the concerns you raised. You now have my direct contact number, so please don’t hesitate to reach out if you’d like to make a reservation at any of our venues.
   

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3. A

   Andres

   Melbourne

   1 review

   5.0

   1 review

   Dined on November 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hochi Mama in Richmond is a must-visit! The food is delicious, the service is outstanding, the ambience is vibrant, and the prices are very reasonable. I can’t wait to go back!
   

   Hochi Mama RichmondResponded on November 24, 2024

   Andres thank you for such a glowing review! We are so pleased to hear that you found the food to be delicious and the service outstanding. We are all about good food and good vibes and can't wait to see you again!
   

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4. J

   Jil

   Melbourne

   3 reviews

   4.0

   3 reviews

   Dined on November 16, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our lunch was delicious but a slight concern was the falling debris from the overhead foliage in the side room. We requested a move and were very promptly given an alternative table within the main restaurant by a delightful young waitress.
   

   Hochi Mama RichmondResponded on November 18, 2024

   Thank you for sharing your feedback with us Jill. We're so glad to hear that you enjoyed your lunch! We also appreciate you bringing the issue with the overhead foliage to our attention, and we're happy to know that our team was able to promptly accommodate you with a new table. We’ll make sure to look into this further to ensure a more comfortable dining experience for future guests. We look forward to welcoming you back soon!
   

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5. A

   Anne-Marie

   Melbourne

   1 review

   4.0

   1 review

   Dined on November 13, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Reliably good fusion food have been there multiple times. Disappointed by the pad Thai this time/ really ordinary and flavourless. Recommend soft shell crab bap buns and all the cocktails are reliably great!
   

   Hochi Mama RichmondResponded on November 18, 2024

   Thank you for your feedback and for being a loyal guest Anne- Marie! We’re glad to hear you’ve consistently enjoyed our fusion dishes and cocktails. We’re sorry to hear the Pad Thai didn’t meet your expectations this time—your comments are important to us, and we’ll be sure to share them with the kitchen to improve. We're happy to know you still enjoyed the soft shell crab buns, and we hope to welcome you back soon for another great experience.
   

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6. E

   Erick

   Melbourne

   1 review

   5.0

   1 review

   Dined on November 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Definitely highly recommend Hochi Mama. The food is amazing and the size of the servings are huge! The banquet feeds so many people. The food is just DELICIOUS!!!! Great value for money! The restaurant is clean and food gets on the table on time.
   

   Hochi Mama RichmondResponded on November 18, 2024

   Thank you for your wonderful review and for recommending Hochi Mama Erick! We’re so glad to hear you enjoyed the food and found the portions generous. It’s great to know that you found the value to be just right and that everything was served promptly. We truly appreciate your kind words about our cleanliness and service, and we look forward to welcoming you back soon for another delicious meal!
   

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7. C

   Chloe

   WA

   1 review

   5.0

   1 review

   Dined on November 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious! Tasty meals at a reasonable price. A good variety and they were delivered quickly. Service was very attentive and went out of their way to make sure we enjoyed our visit. We discussed how the music was not only good choices, but a perfect volume to enjoy it but still be able to talk to your friends. Thanks for a great meal and evening.
   

   Hochi Mama RichmondResponded on November 18, 2024

   Thank you for a fantastic feedback Chloe! We are pleased to hear that you enjoyed the food and the attentive service by our wonderful team. It’s also great to know that the music added to your experience! We strive to create the perfect atmosphere for our guests, and we’re glad it made your evening even more enjoyable. We look forward to hosting you again soon for another great meal and a memorable time!
   

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8. J

   Jennifer

   Melbourne

   4 reviews

   vip
   2.0

   4 reviews

   Dined on November 7, 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   I have dined at Hochi mama several times unfortunately tonight was very disappointing. I had a table booked at 5.30pm and just over an hour were we told we had to leave as they have to clear the table for the next booking, we had only just finished our meal and wasn’t even offered any dessert! Plus I found a hair in my Roti and the wait staff didn’t even apologise! Not a good experience!
   

   Hochi Mama RichmondResponded on November 11, 2024

   Thank you for your feedback, Jennifer, and for taking the time to speak with me over the phone. We apologies for the issues you experienced, and we agree that there’s room for improvement. Your feedback is invaluable, and we’ll be addressing these points with our venue team to enhance the guest experience and service. You now have my direct contact information, so please feel free to reach out when you’d like to visit again. We’re committed to making your next experience with us a much better one.
   

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9. n

   nick

   Victoria

   1 review

   5.0

   1 review

   Dined on November 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome...fried prawn dumplings were sensational! Chinese broccoli with pork belly wicked and the cocktails lovely.
   

   Hochi Mama RichmondResponded on November 11, 2024

   Nick thank you for such a great feedback! We're delighted you enjoyed the fried prawn dumplings and the Chinese broccoli with pork belly as well as our cocktails. We look forward to welcoming you back again for more delicious experiences!!
   

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10. M

    Molly

    Melbourne

    4 reviews

    5.0

    4 reviews

    Dined on November 2, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    You can see why this place is always busy! We had the feed me menu between 4 people, all of us really enjoyed every dish. Great vibe in the restaurant, food and drinks were great! Would highly recommend a visit!
    

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    Hochi Mama RichmondResponded on November 11, 2024

    Thank you for sharing such a positive review Molly! We're so pleased to hear that you and your group enjoyed the "feed me" menu and that each dish was a hit. It’s great to know you felt the vibe and loved the food and drinks. We appreciate the recommendation and can’t wait to welcome you all back soon!
    

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