Heaven's Kitchen Mediterranean Steak House

Review summary

1. T

   Thomas

   London

   5 reviews

   1.0

   5 reviews

   Dined on December 13, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Thanks for ruining our Christmas party! Booked on open table and walked in told us they were not taking bookings from open table. Even though we confirmed the night before. Terrible service from the manager there too. Was so rude to our guests…? So annoyed as I love Heavens kitchen. I get it’s Christmas. But to treat people like that is just terrible. So sad
   

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2. C

   Claudine

   Surrey

   1 review

   4.0

   1 review

   Dined on August 27, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Are visit to Heavens kitchen on Tuesday was great. Seb was amazing he interacted all evening with us and we would definitely go back and hope Seb was our waiter again.
   

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3. OT

   OpenTable Diner

   London

   1 review

   2.0

   1 review

   Dined on August 4, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Staff were very welcoming and fantastically attentive. I orered the fillet as recommended (rare) and a glass of malbec. The wine itself was fine, if a little too warm (it was a very warm day though!). Unfortunately the fries were (by far) the only decent part of the meal. Price of the steak, per gram, is exactly the same as Hawksmoor in London - so I was very optimistic; but the quality is nowhere near as good (two gristly bites, and half of it was just not that pleasant to chew; the slightly more cooked parts near the edges - about medium rare - were quite nice. I'm sad about this experience as I'm new to the area and want to support local businesses - but the quality : price ratio here is too low and needs to be improved significantly at this price point.
   

   Heaven's Kitchen Mediterranean Steak HouseResponded on August 16, 2024

   Thank you for your detailed feedback. We're glad to hear you appreciated our staff's attentiveness and the fries, but we're truly sorry the steak didn't meet your expectations. We understand how important it is for the quality to match the price, especially with such high standards in mind. Your comments are valuable to us, and we'll be reviewing them with our kitchen team to ensure improvements are made. We hope you might give us another chance in the future to provide a better experience.
   

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4. MM

   MaxM

   London

   3 reviews

   5.0

   3 reviews

   Dined on July 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious steak, fries, sauces. We had a nice time and a huge tomahawk
   

   Heaven's Kitchen Mediterranean Steak HouseResponded on August 16, 2024

   Thank you for the great review! We're thrilled you enjoyed the steak, fries, and sauces, and that the tomahawk hit the spot. We're glad you had a nice time and look forward to seeing you again!
   

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5. OT

   OpenTable Diner

   London

   1 review

   4.0

   1 review

   Dined on July 20, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We were made very welcome as soon as we arrived and the menu was well explained. The food was excellent and more than enough. Good value for money
   

   Heaven's Kitchen Mediterranean Steak HouseResponded on August 16, 2024

   Thank you for your kind words! We're delighted to hear you felt welcomed and enjoyed both the food and the value. We look forward to welcoming you back soon!
   

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6. FR

   FRLE

   Surrey

   2 reviews

   5.0

   2 reviews

   Dined on July 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great evening meal with friends. Everyone loved the food. Very pleased with the service A nice atmosphere, although was a little noisy at times. Definitely recommended
   

   Heaven's Kitchen Mediterranean Steak HouseResponded on August 16, 2024

   Thank you for the positive review! We’re thrilled you and your friends enjoyed the meal and the service. We appreciate your feedback about the noise and will keep it in mind to improve the atmosphere. Thanks for the recommendation, and we hope to see you again soon!
   

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7. M

   lindaM

   London

   2 reviews

   4.0

   2 reviews

   Dined on July 13, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Really good restaurant if you like your steak. Have it cooked as the Chef recommends and you won't be disappointed!
   

   Heaven's Kitchen Mediterranean Steak HouseResponded on August 16, 2024

   Thank you for the great feedback! We’re glad you enjoyed the steak and took our chef’s recommendation. We look forward to serving you again!
   

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8. G

   Glunn

   Hampshire

   12 reviews

   3.0

   12 reviews

   Dined on July 8, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 1

   Starters were great, steaks were amazing but my sister who doesnt eat red meat went for the chicken and unfortunately it was overcooked which meant she could not eat it as it was just dry and chewy. The desserts were not good, shop bought and not even from a good shop! I thought this was a 'Turkish' Steakhouse so you would at least expect baklava on the menu but there wasnt!!
   

   Heaven's Kitchen Mediterranean Steak HouseResponded on August 16, 2024

   Thank you for sharing your experience. We’re pleased to hear you enjoyed the starters and steaks, but we’re sorry to learn about the overcooked chicken and the desserts not meeting your expectations. We appreciate your feedback and will use it to improve. While we don’t currently feature baklava as a Mediterranean Steakhouse, your suggestion is valuable and we’ll consider it for the future. We hope you’ll give us another try and that we can provide a better overall experience.
   

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9. OT

   OpenTable Diner

   Surrey

   1 review

   5.0

   1 review

   Dined on July 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Seemed more expensive than other good restaurants but service is great
   

   Heaven's Kitchen Mediterranean Steak HouseResponded on August 16, 2024

   Thank you for your feedback. We’re glad to hear you enjoyed the service. We understand that pricing is an important factor and appreciate your comments. We aim to provide a great experience and hope to exceed your expectations on your next visit.
   

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10. OT

    OpenTable Diner

    Surrey

    1 review

    5.0

    1 review

    Dined on July 2, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Delicious food, an amazing deal on Steak Night, lovely staff
    

    Heaven's Kitchen Mediterranean Steak HouseResponded on July 5, 2024

    Hello, Thank you so much for your kind words! We're thrilled you enjoyed the food and our Steak Night deal. Our team looks forward to welcoming you back soon! Regards, Heaven's Kitchen Farnham
    

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