Harry's Cancun Prime Steakhouse & Raw Bar

Review summary

1. S

   Shaun

   Las Vegas

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and amazing food. Love going to this place anytime we are in Cancun
   

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2. M

   Michele

   VIP

   Cancun

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Los mesero no estaban atento y preparado y el servicio estuvo mal atendido
   

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3. C

   Carl

   VIP

   Dallas

   16 reviews

   4.0

   16 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   I've visited Harry's several times over the years, with high expectations for our anniversary dinner. Unfortunately, there were several misses: Seating: We requested a window seat, but due to the rain, we were placed on the covered patio. While understandable, the area was filled with smokers, making it unbearable. We had to wait at the bar to be reseated. Wine Selection: For a steakhouse, the wine by the glass was surprisingly limited. Moreover, the pour was only half the standard size at a price for a full glass, which felt misleading. Service: The waitstaff was attentive, but the timing was off. We received complimentary champagne and a large cotton candy only after we had finished our dessert and asked for the check, which didn't suit our preferences or the moment. Food: The steaks were good, not exceptional, but solid. The rest of the meal was also satisfactory. Overall, while Harry's has potential, for a special occasion, I'd recommend checking out Fontina at Kempinski across the street or Ilios, another restaurant by the same group owning Harry's. Rating: 4/5- Good, but needs to elevate its game for the price.
   

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4. A

   Alana

   VIP

   Dallas

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Absolutely horrible experience at your restaurant tonight. Our fourth and utterly disappointing experience. We loved everything about the place until tonight. The rain cover on the deck leaked soaking my shirt and pants We were moved to another table things seemed better. Then the king crab came and it was horribly over cooked. We commented to the manager who took it away saying he would ask the chef. We never heard from him again. When the bill came, we still had the crab on the bill. I asked for the manager and when he returned, he claimed the chef said it was fine. If this is so, why was my meal not returned to the table? (It was not fine, it was extremely dry and over cooked and one crab leg did not even have any meat in it) At 140 US $ this is completely unacceptable. This is very poor service and has convinced us Harry’s is no longer a fine dining experience. Just over priced. We will be telling everyone we know about this experience. Before tonight, we called harrys cancun one of the best restaurants in the world. We will not do so anymore
   

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5. P

   Phil

   Cancun

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brilliant evening with brilliant service, a fantastic evening all round
   

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6. T

   Tessa

   VIP

   Washington DC

   41 reviews

   2.0

   41 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Our burgers were not very good. The rolls were terrible and the French fries were cold. We asked for sautéed onions and were given a small container with what were onions in juice. For a high end and pricey restaurant, it was a disappointment. We were there last Christmas as well and it wasn’t good either. We gave it another try but same result.
   

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7. K

   Katie

   VIP

   Chicago

   4 reviews

   4.0

   4 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   All was good service was nice. Music was very loud
   

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8. M

   Monnica

   Atlanta Metro

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was such a great dinner. We went on Christmas Day and from the beginning, the service was impeccable. The price matched the quality of the food and service.
   

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9. R

   Ryan

   New York City

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great time service was excellent. Staff was very patience and kind working with a big group on Christmas.
   

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10. J

    Jina

    Washington DC

    8 reviews

    5.0

    8 reviews

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This is our first time in Cancun during Christmas week and we booked Harry’s based on the reviews (and the fact that it was open on Christmas). This was a fantastic dinner! If you are looking for an upscale steak house in Cancun, you need to eat here. Harry’s has 3 different kinds to choose from including Kobe and Australian. I had the Australian filet and it was cooked perfectly and the wood fired grilling was excellent. Everything from the appetizers (we had the caviar, wagyu on hot stone and crab and artichoke) to the sides (lobster Mac and garlic mashed potatoes) was delicious. The service was wonderful and the manager came to check to see if we needed anything twice. The restaurant is beautiful and the ladies restroom even has a waterfall view. You have to come here to see it! The restaurant is also located on the water so the sunset view from our table was gorgeous. I also want to note that, though the restaurant was lively with music, it was not loud! My husband has a hard time hearing in restaurants with high decibel levels of noise but we were able to carry on a conversation without shouting…a big plus! I would highly recommend Harry’s and will come again every time I am back in Cancun from now on.
    

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