Hard Rock Cafe - Newcastle

Review summary

1. A

   Andrew

   Newcastle

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely food great atmosphere the staff are really good and friendly
   

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2. p

   paul

   Newcastle

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was brilliant and the food was lovely would definitely be back.
   

   Hard Rock Cafe - NewcastleResponded 1 day ago

   Thank you so much for the great review. We're so happy you enjoyed your visit and hope to see you again soon!!!
   

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3. L

   Linda

   London

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We havent been before and thought with it being restaurant Week it was worth a try. We had a main and a pudding. It was Quick service, the good was hot and very tasty. The deserts were huge too. Very good all round.
   

   Hard Rock Cafe - NewcastleResponded 1 day ago

   Thank you so much for the great review. We're so happy you enjoyed your visit and hope to see you again soon!!!
   

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4. M

   Michelle

   Newcastle

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 2

   Visited on many occasions and never had a bad meal until now. Order Ribs & Chicken Combo. Unfortunately, the ribs were hard and cold. Advised server and they were returned to kitchen. Partners meal was nearly finished by the time I received my meal. Ribs were lovely, Chicken was dry and and overcooked. Such a shame as my partners meal was lovely.
   

   Hard Rock Cafe - NewcastleResponded 1 day ago

   We are so disappointed to hear you had a negative experience at our restaurant. We always strive to improve our dining experience and apologise that we did not hit the mark this time We appreciate you taking your time to leave a review and will be taking your concerns onboard with our team.
   

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5. N

   Niki

   Manchester

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Lovely experience again for my sons 17th. He was wished Happy birthday as he sat down and got an ice-cream with a candle after his lunch. We were offered an additional plant based menu which is great for me and gave me a reasonable choice of dishes. The server was lovely and really helpful. My son couldn't eat all his ribs and so she brought us a box to bring home to our very elderly cat who nearly keeled over with delight from the left overs. Thank you!
   

   Hard Rock Cafe - NewcastleResponded 1 day ago

   Thank you so much for the great review. We are so happy to hear you enjoyed your visit and hope that we see you again soon!!!
   

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6. M

   Melvyn

   Newcastle

   1 review

   1.0

   1 review

   Dined on January 1, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Waited a long time for food, was tasteless and over priced, will not be coming again as it was a bad experience
   

   Hard Rock Cafe - NewcastleResponded on January 3, 2025

   We are so disappointed to hear you had a negative experience at our restaurant. We always strive to improve our dining experience and will be taking your concerns onboard with our team.
   

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7. S

   Scott

   Newcastle

   1 review

   2.0

   1 review

   Dined on December 31, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Booked on the 30th October for 31st December at 5:30pm then received an email on the 30th December to say they needed the table back for 7pm for a ticketed event. Not wanting to eat and go I requested they changed my booking to 5pm which they did. It wasn’t very busy but service was very slow. We ordered a combo starter which was ok but when the mains arrived it was another story. One meal was completely cold and got sent back, the fajita skillet looked paltry and the wraps slightly crispy round the edges. The other two meals were nothing to write home about. When the meal that was cold came back to the table you could tell the burger had been put in the microwave as he burnt his tongue. We shared 2 desserts one being on recommendation from the waitress which was awful. The other one we had requested just to be slightly warmed which they did but so much cream was put on top to make it look more than it was. All in all, after the combo starter we didn’t really eat much. The bill came to £207. Before I’d even thought of paying they gave me a revised bill of £188 to compensate for the cold meal. That was gracious of them but I feel we were let down. The lovely couple on a table next to us had a similar experience and I imagine they don’t get out much with having a young child so for us all it was supposed to be a nice meal out which left us very disappointed so I doubt I’d return. I’ve eaten in many Hard Rock restaurants around the world and this is by far the worst.
   

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8. A

   Ailsa

   Bath

   2 reviews

   4.0

   2 reviews

   Dined on December 31, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We had an excellent meal with our friends whom we meet every New Year in Newcastle. The Newcastle people are very friendly and we will be back. Many thanks Hard Rock Cafe.
   

   Hard Rock Cafe - NewcastleResponded on January 3, 2025

   Thank you so much for the great review. We are so happy to hear you enjoyed your visit and hope that we see you again soon!!!
   

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9. B

   Bradley

   Newcastle

   3 reviews

   5.0

   3 reviews

   Dined on December 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic experience from the Hard Rock Cafe as per usual! Every time I’m in a town with one I can guarantee good food!
   

   Hard Rock Cafe - NewcastleResponded on January 3, 2025

   Thank you so much for the great review. We are so happy to hear you enjoyed your visit and hope that we see you again soon!!!
   

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10. M

    Margaret

    Newcastle

    3 reviews

    4.0

    3 reviews

    Dined on December 30, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5

    Enjoyed the ambience at Hard Rock Cafe, the portions are pretty huge but it's ok as you can take it home with you. Very good and friendly service.
    

    Hard Rock Cafe - NewcastleResponded on January 3, 2025

    Thank you so much for the great review. We are so happy to hear you enjoyed your visit and hope that we see you again soon!!!
    

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