Hackney's on Lake

Review summary

1. C

   Colleen

   VIP

   Chicago

   98 reviews

   3.0

   98 reviews

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   After checking in at the host stand, and asking to be seated in the bar area, we had to find a server, then someone got us drinks, but we had to get out own menus. Then a different server took our oder. Both were very friendly. The classic Hackneyburger did not disappoint but the cheese was not even melted...the French Dip was really small...not even a normal size piece of bread. Fries and onion loaf were perfect!
   

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2. R

   Richard

   Las Vegas

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   First off was very bummed they changed the menu and two of our favorite burgers are no longer on the menu Inside out burger and Bison burger It shows them on the menu online and that is what we drove there for. The menu was a lot smaller. Told they want to have one menu for both locations. Bad mistake The burgers were suppose to be medium rare and the cam out well and non juicy. One member ask for fries well cooked but all the fries for all four of us came on one plate. And she never got her fries. The fries were not hot either Overall the service was fair and the food was underwhelming. Shocked because last month it was great.
   

   Hackney's on LakeResponded today

   Hi Richard, thanks for your honest feedback. I’m really sorry to hear about your experience – this is definitely not the quality we usually aim to deliver, as you’ve seen from your past visits. We know our website is outdated, and we're working on getting that fixed. I also apologize for the mix-up with the fries and the burgers not being cooked as requested. We truly appreciate you bringing this to our attention.
   

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3. EP

   EileenP

   VIP

   Chicago

   16 reviews

   5.0

   16 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a big group for dinner last night and everyone loved the food and the service was excellent!!!
   

   Hackney's on LakeResponded today

   Thanks so much for the great review Eileen! We're so happy to hear that you and your group enjoyed the food and that the service was excellent. We truly appreciate you choosing us for your dinner, and we hope to see you all again soon!
   

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4. M

   Maryrose

   VIP

   Chicago

   21 reviews

   5.0

   21 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place for a family dinner. It’s our go to for large groups.
   

   Hackney's on LakeResponded today

   Thank you for the great feedback! We're thrilled to be your go-to spot for family dinners and large groups. We can't wait to host you again soon!
   

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5. OT

   OpenTable Diner

   Chicago

   2 reviews

   2.0

   2 reviews

   Dined on December 22, 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 4

   Unfortunately, despite the atmosphere, the food here is below average the service was just okay. Burgers arrived cold, were distributed wrong so we took bites of the wrong temperatures. Service was started by a wonderful waitress and then they changed us to someone else, who was not very cordial, perhaps even annoyed we were there. I would not recommend it for the value. Unless you’re going for the fried onions, those are quite good. The upside is the Christmas carolers were charming.
   

   Hackney's on LakeResponded today

   Thank you for sharing your feedback. I’m really sorry to hear that your experience didn’t meet expectations. This is certainly not the standard we aim for. We’ll be addressing the issues with the food temperature, service, and staff transitions to ensure a better experience moving forward. We’re glad you enjoyed the fried onions and the carolers! We look forward to providing a better experience next time.
   

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6. c

   christopher

   VIP

   Chicago

   9 reviews

   1.0

   9 reviews

   Dined on December 22, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Service was poor. Drinks were flat and not mixed well. Food quality was below standard. This place has lost it way. They are a legacy that survives on familiarity, not quality. They are going through the motions, pretending to be a great local place.
   

   Hackney's on LakeResponded 7 days ago

   Thank you for sharing your thoughts with us Christopher. We're really sorry to hear that your experience didn’t meet expectations. We’ve worked hard to build a strong legacy, and it’s disappointing to hear we fell short during your visit. We’re constantly looking for ways to improve, and your feedback is a valuable part of that process. Thank you again for your honesty!
   

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7. M

   Mary Ann

   Chicago

   44 reviews

   5.0

   44 reviews

   Dined on December 17, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   A great way to celebrate the holiday season with friends. The GBS Carolers were amazing!
   

   Hackney's on LakeResponded 7 days ago

   Thank you for the great review! We're so glad you had a wonderful time celebrating the holiday season with us. It’s awesome to hear that you enjoyed the GBS Carolers—they truly add something special to the experience! We hope to see you again soon!
   

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8. E

   Eileen

   VIP

   Chicago

   15 reviews

   5.0

   15 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding service and food! We had a tight schedule as we were heading to see a holiday play and our server was aware of this and got us in and out on time! Bloody Mary’s and burgers were outstanding too.
   

   Hackney's on LakeResponded on December 16, 2024

   Thanks so much for the awesome review! We’re so glad we could get you in and out on time for the play, and that you enjoyed the Bloody Marys and burgers. Hope you’ll stop by again soon for another great meal – we’d love to have you back!
   

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9. N

   Norma

   VIP

   Chicago

   22 reviews

   5.0

   22 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for the Glenbrook South Chamber Singers roving singers performance. Very worthwhile if you can still see them this season or maybe next year .
   

   Hackney's on LakeResponded on December 16, 2024

   Thank you for joining us for the Glenbrook South Chamber Singers performance! We absolutely love hosting them and are so glad you enjoyed the experience. Happy Holidays Norma!
   

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10. A

    Anastasia

    New Mexico

    6 reviews

    3.0

    6 reviews

    Dined on December 12, 2024

    1. Overall 3
    2. Food 5
    3. Service 4
    4. Ambience 4

    It was cozy, pleasant but freezing in the restaurant. I realize it was 12 degrees outside but we never took our coats off. We almost left. Most uncomfortable. Ruined our long awaited lunch date.
    

    Hackney's on LakeResponded on December 16, 2024

    We're truly sorry to hear that the temperature made your lunch uncomfortable. While the heat was on, we understand it wasn’t enough to make you feel cozy, and we completely get how that impacted your experience. We’re actively working on resolving the heating issues, and we hope you’ll give us another chance to make it right next time. Thank you for your patience, and we look forward to welcoming you back soon!
    

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