Hacienda San Angel Gourmet

Review summary

1. M

   Maryse

   Puerto Vallarta

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Tout était parfait sauf que le gérant nous a dit que des gens attendaient pour notre table alors qu’il y avait de la place et que nous y étions depuis 1h30 seulement
   

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2. R

   Reiner

   Vancouver

   10 reviews

   5.0

   10 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of my most favorite places to dine in Puerto Vallarta. Superb meal, Excellent service, Elegant atmosphere.
   

   Hacienda San Angel GourmetResponded 1 day ago

   Thank you for your compliment, for dining with us and for taking the time to leave a review. We are happy you enjoy your visits here. I will share your appreciation with the team so they know their efforts were appreciated.
   

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3. R

   Robert

   VIP

   New York State

   21 reviews

   3.0

   21 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   My expectation was much higher then the experience last night, for Valentine’s Day. We have eaten at Hacienda San Angel in the past. We wanted to share the experience and brought a good friend with us. The location is very charming and quite stunning. I made a reservation in early October for Valentines Day, not thinking that there could possibly be a bad table. We were seated at the last table beside the pool. It seemed like a table added at the last minute to cover for an overflow. When the food was served, the only light was a votive candle on the table. None of the restaurant lights lit the area. I really could not see my food. My husband had the sea bass and the preparation was just not good. It seemed like it was almost a heavy mayonnaise on top of the fish. It seemed like it was trying to cover the taste of old seafood. I remembered the mariachi band and was looking forward to enjoying the entertainment. All we saw was there backs. I did talk to the manager. I told that I am not one to make comments on social media, but thought that I would share my experience with him instead. Honestly, he did not have any real empathy for our experience. There are many wonderful dining experiences in Puerto Vallarta, this was/is one of them For meal that cost over $5000 pesos, I expected the experience that we have had in the past.
   

   Hacienda San Angel GourmetResponded 1 day ago

   Oh no, I am so very sorry for the experience you described. I apologize and will talk to my manager to provide some guidance on ways to better respond. We do put tables all alongside the pool when full but I do not overfill. I had not heard feedback on the lighting there and I appreciate you telling me. I will take action on that to improve the lighting in that area. The sauce we use for the Chilean Sea Bass does not change and our supply of sea bass is always fresh so I don't know what happened but will talk to the chef. I just had it myself two nights ago and nothing had changed. I regret very much your experience and I am grateful that you let me know. Thank you for your patronage in the past and for your detailed feedback.
   

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4. K

   Kathleen

   London

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exceptional service, food and setting! We celebrated Valentine’s Day at this restaurant, and, although it was our first time, we’ll be back.
   

   Hacienda San Angel GourmetResponded 1 day ago

   Thank you so much for dining with us and for taking the time to leave a review. We are happy that you enjoyed your visit. I be sure to share your sentiments with all who served you.
   

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5. J

   John

   Cleveland

   9 reviews

   5.0

   9 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best meal in PV. Amazing experience. Go on the night the mariachi band plays. Perfect.
   

   Hacienda San Angel GourmetResponded 2 days ago

   We are so happy you enjoyed your visit. Thank you for dining with us and for taking the time to share your experience.
   

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6. I

   Ian

   Orange County

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Raul was an amazing host. The venue was just beautiful and the food was amazing. I’d highly recommend.
   

   Hacienda San Angel GourmetResponded 2 days ago

   Thank you so much for dining with us. We are glad you enjoyed your visit. Raul really is a gem and I will be sure that he and the Chef know how much their efforts were appreciated. Thank you for taking the time to share your experience here.
   

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7. L

   Lawrence

   Naples

   27 reviews

   5.0

   27 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was done well from start to finish. The mariachi band was so much fun!
   

   Hacienda San Angel GourmetResponded 2 days ago

   Wonderful! We are happy you enjoyed your visit. Thank you for dining with us and for taking the time to leave a review for us. Your enjoyment and feedback is valued.
   

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8. M

   Matt

   New York City

   30 reviews

   3.0

   30 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   A beautiful boutique hotel setting with just ok food at very expensive prices.
   

   Hacienda San Angel GourmetResponded 4 days ago

   Thank you for dining with us, for your compliment and for taking the time to share a review. I am sorry that you did not enjoy the food more. We are pricey but what we deliver comes with high overhead. Dishes imported, linens handmade, food products used are highest quality, live music and more goes into those prices. I appreciate you gave us a try and shared your feedback. At a minimum your service should have been excellent and so I will follow up with the waitstaff and manager. Thank you again. Guest enjoyment and feedback are valued.
   

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9. E

   Edward

   VIP

   New York City

   10 reviews

   5.0

   10 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing service and environment. A special time in Puerto Villarta.
   

   Hacienda San Angel GourmetResponded 5 days ago

   Wonderful. We are glad you enjoyed your visit. Thank you for dining with us and for taking the time to share your experience.
   

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10. J

    John

    Puerto Vallarta

    19 reviews

    5.0

    19 reviews

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Hacienda San Angel is one of our favorites. Brunch or dinner is always perfect for a special event.
    

    Hacienda San Angel GourmetResponded 6 days ago

    Thank you John. We are glad you continue to enjoy your visits here. Thank you for your patronage and for taking the time to share.
    

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