Guu Otokomae - Gastown

Review summary

1. W

   Wilson

   Vancouver

   9 reviews

   4.0

   9 reviews

   Dined on November 23, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Good. I will come back. Good food , good price, friendly servers
   

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2. M

   Masanori

   Vancouver

   7 reviews

   5.0

   7 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   カナダなのに日本的な親切なサービスと、良心的な値段に満足しています。他の人にも安心して勧められます。
   

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3. XF

   604XFR

   VIP

   Vancouver

   102 reviews

   4.0

   102 reviews

   Dined on September 24, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Interesting venue with the table dining on the loft floor. When we dined yesterday, it was not busy, but the servers were quite slow coming back taking the orders. It was remarked it it was my daughter’s birthday on the booking, but “NOTHING” happened (server didn’t say anything) !?!?
   

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4. P

   Phoebe

   VIP

   Vancouver

   26 reviews

   5.0

   26 reviews

   Dined on September 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The service and food were as good (or even better) than before, when I used to be a regular at Guu Gastown! I ordered the burning pudding under an assumption that it is the dessert sizzling in a stone bowl, which I used to LOVE, and I was wrong; however, it was good and we enjoyed everything we ordered. A big thank-you to the staff who helped me with my heavy luggage. I can't wait to visit again!
   

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5. K

   Karen

   Vancouver

   3 reviews

   5.0

   3 reviews

   Dined on August 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was given a window seat as requested and very friendly staff, food is awesome
   

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6. B

   Blair

   Vancouver

   5 reviews

   4.0

   5 reviews

   Dined on August 13, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Convenient, cheerful place in Gastown. Was there for an early lunch, so it was very quiet. Service was excellent, and menu was really good - it's very authentic Japanese food.
   

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7. E

   Eugene

   Vancouver

   2 reviews

   4.0

   2 reviews

   Dined on August 10, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great food! Loved the pork jowl with yuzu dressing it was very refreshing and comforting! Sashimi was fresh but a bit on the pricier side! Overall, loved it!
   

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8. OT

   OpenTable Diner

   Chicago

   4 reviews

   1.0

   4 reviews

   Dined on August 4, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   two hour time limit when the restaurant is half empty on a Sat night is just plain stupid, if theres a long wait outside I would understand. Especially when the customers are clearly drinkers keep ordering drinks. The food is mediocre, we were just there to drink
   

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9. OT

   OpenTable Diner

   Seattle

   2 reviews

   3.0

   2 reviews

   Dined on July 7, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   Waitresses were very polite and nice. Food was ok.
   

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10. L

    Lanny

    Austin

    2 reviews

    1.0

    2 reviews

    Dined on June 23, 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 2

    I have never written a review like this before, and rarely write them at all. But this was SUCH a massive disappointment. My wife and I went to Guu when we were last in Vancouver (about 10 years ago), and absolutely loved it. We brought our teenage kids back this time, and this was the one place we HAD to take them. Wow, what a mistake. The service was just horrible. There were a couple of servers who seemed to be trying, but most just didn't care, and we continually had to wave someone down to get any sort of response (in a half-empty restaurant). One waitress took the order for half our table, then just left before taking the other orders and didn't come back. (honestly, not joking) We had to flag down someone else to finish out the order. Then my daughter's entree came out 15 minutes after everyone else's. Those were just the highlights. The food was at least a little better. One thing was inedible, but the rest of the items were at least mediocre, and one thing was pretty good. All this from our favorite restaurant in Vancouver the last time! We still wanted to get something else to eat, but decided to go for the pizza in the fridge rather than taking a chance on anything else. I know this sounds overly harsh. Everyone has an off night, and we always try to give folks a mulligan when that happens. Some of it might be tainted by the sky-high expectations going in. But very unfortunately, this felt like a systemic problem. It was a bad movie, start to finish. We won't be back.
    

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