Guinness Open Gate Brewery - Chicago

Review summary

1. a

   amandac

   London5 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Wonderful gem to celebrate St Patrick's day - thanks Jeremy for the history lesson! Very Friendly staff
   

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2. J

   Jeanette VIP

   San Francisco3 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 4
   4. Ambience 4

   Atmosphere was great! Food was good - had a guaranteed 2 hour table service today @ 1pm that we paid $180 for and we were sat at 1:20pm and told at 2:20pm that the bar was closed to reset for the next set of guests. Super disappointed and complete lack of customer service. Do not recommend. The waiter was even disappointed in the managements Level of service.
   

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3. A

   Ashley

   San Francisco6 reviews

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 4
   4. Ambience 5

   This was our second year attending the St. Patrick’s Day event. Last year was awesome! I purchased tickets about 1 month ago for our group of 4. We attended the same time slot we did last year. Much less organized this year. We were there early and didn’t expect to be seated at our table reservation early- however; we didn’t expect to be seated 20 minutes late. We were able to order 1 round of drinks and appetizers before we were told it was last call. We paid $30 a person to have this reservation. Our server was so kind and apologetic. We witnessed him being scolded by the bartender to stop taking drink orders. Professionalism at its finest. It was super unfortunate & not worth the money. We didn’t get to fully enjoy our time & the experience. The “free giveaway” was a nice touch when we arrived. I don’t think we will be returning next year. What a terrible way to “clear out” the building to make room for the afternoon/ next tier of reservations. If that was the case, don’t sell tickets for 1pm! Of note, I am fully aware we had a 1.5 hour reservation which was already cut shorter than the earlier ones because of running into the afternoon tier. So before management notes that in a response here- I am aware. Overall, we are disappointed customers.
   

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4. M

   Matt

   Chicago5 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Went for the St Patty's Day event. Was really fun. Good drinks and great entertainment
   

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5. B

   Bridget

   Chicago4 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service. Well organized for the holiday
   

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6. OT

   OpenTable Diner

   Washington DC7 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 2
   4. Ambience 4

   Service was mediocre and the chick had no flavor but the atmosphere and ambience was amazing. Excellent beers as well. Just come here to drink, the kitchen needs a bit of work.
   

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7. L

   Lauren VIP

   Chicago5 reviews

   5.0

   Dined on March 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had Dylan as our sever and he made our first experience so wonderful! His walk through of the beer list was very helpful and knowledgeable and he made wonderful recommendations. Highly recommend the pickled seasonal veggies and short rib!
   

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8. I

   Ian

   Unspecified1 review

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   As expected. Very happy with the experience . I would go back again.
   

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9. OT

   OpenTable Diner

   New Orleans1 review

   2.0

   Dined on March 8, 2025

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   Bacon was burned but great bangers and mash. Overall, food is mediocre.
   

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10. K

    Katie VIP

    Chicago1 review

    3.0

    Dined on March 8, 2025

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 4

    Booked the St. Patrick’s Day Prix Fixe Menu on a Saturday at 1 pm through Open Table. Was told that they didn’t serve that menu until 3 pm. Open Table should remove that option. The waiter was incredibly apologetic and comped our first round of drinks for the inconvenience.
    

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