Great American Steakhouse - Sunland

Review summary

1. L

   Leticia

   El Paso

   2 reviews

   5.0

   2 reviews

   Dined on September 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a birthday celebration and they provided a special dessert with a giant sparkler candle, a customized birthday card from all the staff along with a decadent truffle to go home. All that was over the top from a restaurant. I’d never seen such lovely details. The food was delicious from all the choices we made and the cocktail was just right; not too strong or too weak. Our server was pleasant and so accommodating. Great time all around!
   

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2. v

   victor

   El Paso

   5 reviews

   4.0

   5 reviews

   Dined on September 7, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great combined service from multiple servers working as a team. Food was good and served at the perfect temperature. Nice ambiance as well, we will be back
   

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3. OT

   OpenTable Diner

   Chicago

   5 reviews

   3.0

   5 reviews

   Dined on August 21, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 1

   Food was good. Weird smell and dirty table when we arrived.
   

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4. V

   Valerie

   El Paso

   1 review

   4.0

   1 review

   Dined on August 18, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Our overall experience was fine. The wait stuff was friendly and on time. The food was good but for the price the portions weren’t worth it. AND the frustrating part of the whole experience was, we go to a steak house for great steaks and baked potatoes and they ran out of BAKED POTATOES. It wasn’t even crowded and our reservation was an early evening dinner. How does a steak house run out of one of the main sides!!! Very frustrating.
   

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5. OT

   OpenTable Diner

   El Paso

   1 review

   5.0

   1 review

   Dined on July 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was very delicious. I made a reservation for 6, I arrived early table was ready no waiting. Steaks were well seasoned and juicy. Waitress was nice and very attentive. Great experience overall.
   

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6. OT

   OpenTable Diner

   El Paso

   1 review

   4.0

   1 review

   Dined on June 16, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good food, good experience. Had a good time with family.
   

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7. OT

   OpenTable Diner

   El Paso

   3 reviews

   5.0

   3 reviews

   Dined on June 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food was yummy! The drinks are unique and yummy! Our server was not around much but when he was around he was very personable. We did have to ask other employees that were walking around for help, since our server was not around. Recommendation: Don’t sit next to the area where the services get the napkins and utensils, you will most likely get hit by the drawers when they open them. That happened a couple times to our party. They do add a flat fee for using credit cards. It’s a ridiculously high % if your check is under $100. If your check is higher than $100 it’s not too bad. I have a business and we adjust our prices to absorb the credit cards fees. We don’t add anything on the back end to our customers checks. That just feels tacky.
   

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8. DW

   DaveW

   Houston

   1 review

   2.0

   1 review

   Dined on June 16, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Staff was inexperienced. Hosts had zero interpersonal skills. Food was okay. Will not likely go back.
   

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9. OT

   OpenTable Diner

   Chihuahua

   1 review

   2.0

   1 review

   Dined on June 16, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Not organized at all, told me first they didn’t care about the OpenTable reservations, then asked me if I had made a reservation on open table. The food was ok, the bread and butter you could tell that it was brought from another table, and the main courses were good but nothing to amuse yourself. The waiter was in a rush to serve but it took 10 minutes for our drinks to arrive. Not only that but while eating the main course, the waiter came 3 times to ask if we wanted dessert, couldn’t take no for an answer.
   

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10. OT

    OpenTable Diner

    El Paso

    1 review

    2.0

    1 review

    Dined on June 2, 2024

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 1

    Lame experience. The restaurant was getting ready to leave at 9PM but open until 10PM. Waiter said there was kitchen miscommunication with the grill or something being turned off and 45 mins later food came. Food not tasty and over priced for terrible time
    

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