Grapes & Grains

Review summary

1. OT

   OpenTable Diner

   Chicago1 review

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   didn’t eat there. music was great. service and crowd work were great. i’m gonna be coming back
   

   Grapes & GrainsResponded 5 days ago

   "Thank you so much for your wonderful 5-star review! We're thrilled to hear you enjoyed your dining experience with us. It's always our goal to provide exceptional food and service, and we're delighted that we met your expectations. We truly appreciate your kind words and hope to welcome you back again soon!
   

   Is this helpful?

2. A

   Andrew VIP

   Chicago3 reviews

   1.0

   Dined on February 22, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Out of a lot wine on there menu. Place felt like I was in wriglegville. Crowded, annoying crowd
   

   Grapes & GrainsResponded 5 days ago

   "We are deeply disappointed to read your one-star review and sincerely apologize that your experience did not meet your expectations. We take all feedback very seriously, especially negative reviews, as they provide us with crucial opportunities to improve. We understand that we fell far short of providing the level of service and experience you deserve, and we are truly sorry for that. We are committed to thoroughly looking into the issues you raised and taking immediate steps to address them. We value your patronage and hope you will consider giving us another chance to demonstrate our commitment to providing an exceptional dining experience. We would love the opportunity to welcome you back and show you the improvements we've made.
   

   Is this helpful?

3. J

   Joanna VIP

   Chicago1 review

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The happy hour cocktails were so good and the saganaki was some of the best seasoned I’ve had. Will definitely be coming back!
   

   Grapes & GrainsResponded 5 days ago

   "Thank you so much for your wonderful 5-star review! We're thrilled to hear you enjoyed your dining experience with us. It's always our goal to provide exceptional food and service, and we're delighted that we met your expectations. We truly appreciate your kind words and hope to welcome you back again soon!
   

   Is this helpful?

4. K

   Katharine

   Chicago3 reviews

   5.0

   Dined on January 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thoroughly enjoyed our evening. There was a mistake with our reservation, but it was quickly and appropriately handled. We had a great time and even pushed back our dinner reservation last minute so we could enjoy more time over drinks and listening to live music. We will absolutely be back.
   

   Grapes & GrainsResponded 5 days ago

   "Thank you so much for your wonderful 5-star review! We're thrilled to hear you enjoyed your dining experience with us. It's always our goal to provide exceptional food and service, and we're delighted that we met your expectations. We truly appreciate your kind words and hope to welcome you back again soon!
   

   Is this helpful?

5. M

   Matt

   Chicago1 review

   5.0

   Dined on January 18, 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Lauren Hall on piano was amazing! Fun atmosphere. West Loop prices.
   

   Grapes & GrainsResponded 5 days ago

   "Thank you so much for your wonderful 5-star review! We're thrilled to hear you enjoyed your dining experience with us. It's always our goal to provide exceptional food and service, and we're delighted that we met your expectations. Lauren is amazing and brings the atmosphere and energy, and is what makes Grapes and Grains such a lively place. We truly appreciate your kind words and hope to welcome you back again soon!
   

   Is this helpful?

6. J

   Jennifer

   Chicago4 reviews

   5.0

   Dined on January 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place is a lot of fun. I did not eat so I can’t vouch for the food but the drinks and entertainment were great!
   

   Grapes & GrainsResponded 5 days ago

   "Thank you so much for your wonderful 5-star review! We're thrilled to hear you enjoyed your dining experience with us. It's always our goal to provide exceptional food and service, and we're delighted that we met your expectations. We truly appreciate your kind words and hope to welcome you back again soon!
   

   Is this helpful?

7. OT

   OpenTable Diner

   Chicago4 reviews

   5.0

   Dined on December 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a fabulous time at GG! Our go to spot for a post-dinner drink.
   

   Grapes & GrainsResponded 5 days ago

   "Thank you so much for your wonderful 5-star review! We're thrilled to hear you enjoyed your dining experience with us. It's always our goal to provide exceptional food and service, and we're delighted that we met your expectations. We truly appreciate your kind words and hope to welcome you back again soon!
   

   Is this helpful?

8. C

   Carla VIP

   Chicago1 review

   3.0

   Dined on December 15, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Had a nice time but the vocals on the pianist were way too loud, and he played every song at a super high tempo, which sounded ridiculous
   

   Grapes & GrainsResponded 5 days ago

   "Thank you for taking the time to share your feedback. We're glad to hear you had a nice time overall, but we understand your concerns about the pianist's vocals and tempo. We appreciate you bringing this to our attention, as it helps us fine-tune our entertainment to ensure everyone has an enjoyable experience. We'll definitely be addressing your feedback with our pianist to ensure the volume and tempo are better balanced in the future. We want to create an atmosphere where everyone can relax and enjoy the music without feeling overwhelmed. We sincerely hope you'll consider giving us another chance. We'd love to welcome you back and make sure you have an amazing experience. We are committed to making your next visit a 5-star one. Thank you again, and we look forward to seeing you soon!"
   

   Is this helpful?

9. S

   Stella

   Chicago4 reviews

   5.0

   Dined on November 23, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   We had a beautiful evening. drinks were great. We didn’t eat piano was wonderful the pianist involved The crowd.
   

   Grapes & GrainsResponded 5 days ago

   "Thank you so much for your wonderful 5-star review! We're thrilled to hear you enjoyed your dining experience with us. It's always our goal to provide exceptional food and service, and we're delighted that we met your expectations. We truly appreciate your kind words and hope to welcome you back again soon!
   

   1 person found this helpful

10. J

    Jennifer

    Chicago3 reviews

    4.0

    Dined on November 16, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 3

    Food was great. Filet was cooked perfectly, Parmesan fries were amazing and chopped salad was also really good. Loved the ambiance except the huge TV’s everywhere. It would be nice if they hid them somehow for the dinner hours because it just ruins the feel of the experience.
    

    Grapes & GrainsResponded 5 days ago

    "Thank you so much for your wonderful feedback! We're thrilled to hear you enjoyed your meal so thoroughly. We're especially delighted that your filet was cooked to perfection, that you found our parmesan fries amazing, and that you loved the chopped salad. We take great pride in the quality of our food, and it's fantastic to know you appreciated it. We also appreciate your kind words about the ambiance. Unfortunately Grapes & Grains doesn't have any televisions in the space. Just amazing live music and wonderful cocktails with a great wine list to go with our dining menu. We're truly grateful you took the time to share your experience, and we hope you'll join us again soon for another delicious meal. We look forward to welcoming you back!"
    

    Is this helpful?