Grapefruit Basil – Tommy Bahama Miramonte Indian Wells

Review summary

1. R

   Rose VIP

   Palm Springs13 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Patio ambiance overlooking the mountains and among the mature olive trees was delightful. Our service was extremely cordial and attentive and excellent (server and bus staff). Food was good: nicely grilled chicken and salad for one, the other was the grilled halibut tacos with an excellent (flavorful) sauce and yummy homemade tortilla chips. Even the fresh-brewed decaf was delish. Prices were decent and we agreed we would go again.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded today

   Hi Rose, Thank you for your review. We are thrilled to hear that you enjoyed the patio setting, excellent service, good food and excellent decaf coffee. It was our pleasure to have you as our guests and we look forward to your next visit! Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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2. s

   sarah VIP

   New Orleans18 reviews

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 5

   We unfortunately had a negative experience while dining here for brunch. The service was incredibly slow and almost obsolete. Two members of our group ordered dishes that came with toast - neither order arrived with toast, and after delivering our food, our waiter never returned to check on us. There was no ketchup at the table for our hashbrowns, so I had to go up to another server and ask if they could bring us ketchup. She quickly said yes, but never brought it. 10 minutes later, I approached another staff member (as our server was no where to be seen) and asked again for ketchup and if someone could bring our toast order. Same thing - no one ended up bringing either. Finally, when our plates were ready to clear, our server showed up to take them away - I let him know that our toast had never come and asked him to bring it, and yet again, it never came. In fact, he just didn’t return - I had to go to the front hostess station and request our bill there as he had disappeared again. On top of the poor service, the food was, for the most part, disappointing. To be fair, my husband said that his banana French toast was fabulous, but our my omelet was dry and overcooked, and our order of blueberry pancakes for the table were dense and rubbery. We will not be returning as the only upside was a pretty ambiance.
   

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3. A

   Anasa

   Los Angeles3 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We dined for dinner and brunch. Both times the service was excellent and so was the food. 
   

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   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 1 day ago

   Hi Anasa, We are thrilled to hear that you enjoyed your recent dinner and brunch with us. Your feedback on the excellent food and service means a lot to us. It was our pleasure to have you as our guest. We look forward to serving you again soon! Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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4. C

   Christopher VIP

   Central Coast85 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Overall I and my guests had a lovely dinner, but due to events in the area, the restaurant was extremely busy and a bit overwhelmed.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 1 day ago

   Hi Christopher, It's wonderful to hear that overall you and your guests enjoyed a lovely dinner! My apologies that the service wasn't quite up to the standard we strive to provide. We look forward to providing an even better experience on your next visit! Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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5. G

   Glade VIP

   Cleveland22 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Lovely outdoor terrace under beautiful olive trees made for a great lunch experience on a sunny winter’s day
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 1 day ago

   Hi Glade, We're thrilled to hear that you enjoyed your lunch at our outdoor setting. It was our pleasure to have you as our guest. We look forward to welcoming you back for another sunny patio experience! Many thanks, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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6. S

   Susan

   New York City17 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   The food is superb. The service is professional and friendly, however the two times that we’ve been here, the food took an unreasonably long time to turn up…REALLY a long time.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 1 day ago

   Hi Susan, Thank you so much for sharing your feedback. We appreciate your compliments on the superb food, however, we truly regret your disappointing service. Guest satisfaction is our top priority, and we are working hard to address this issue. We hope to have another opportunity to provide you with the exceptional experience you rightfully deserve. Sincerely, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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7. PS

   PeteS VIP

   Portland7 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 2

   It wasn’t the restaurants fault it was raining. Eating inside is very loud and there is no ambiance. Food and service were superb.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 4 days ago

   Hi PeteS, Thank you for your 5-star review! We're thrilled that you enjoyed the food and service, but are sorry that you weren't able to experience the outdoor setting because of rain. We look forward to welcoming you back for a sunny patio experience next time! Many thanks, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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8. r

   richard

   Austin10 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 3

   Food delicious and comparative great value. Wait staff very competent, but overwhelmed during tennis weeks
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 4 days ago

   Hi Richard, Thank you for choosing to dine with us and for taking the time to provide this overall positive feedback. My sincerest apologies if the service wasn't up to our usual standards. Please know that we are working to address this. It was our pleasure to serve you. We look forward to having you as our guest again soon! Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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9. R

   Richard

   Tahoe3 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had the Thai salad and tacos all great. Service was great it was a rainy day so it was not optimal ambience but it was still nice.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 5 days ago

   Hi Richard, We are thrilled to hear that, despite the rainy day, you enjoyed your dining experience with us. Your positive feedback on the food and service is truly appreciated. It was our pleasure to have you as our guests. We hope to welcome you back on a sunny day next time! Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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10. A

    Alan VIP

    Chicago292 reviews

    5.0

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    A very nice meal! The olives were heated, and were different and delicious. The poke was more like tuna carpaccio, but was also delicious. The Myers lemon pie was great, and was big enough to share!
    

    Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 7 days ago

    Hi Alan, Thank you for sharing your feedback. Your compliments on the delicious food and overall experience are greatly appreciated. We look forward to the next opportunity to have you as our guest. Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
    

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