Granite City Food & Brewery - Eagan

Review summary

1. K

   Kevin

   Minneapolis

   5 reviews

   2.0

   5 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 4

   We have eaten here several times and valentines night turned out to be horrible. It took us 1 1/2 hours to get our meal. We ordered the Valentines special so each course was separate. We received the appetizer together, there was 4 of us, but the next course 2 received their soups and 20 minutes later the other two came out. Then it took another 20 minutes for them to take our entree order and at least 20 minutes before that came out with the food warm at best. We discussed this all with the manager and he took off the price of one meal which is appreciated but when we asked for our check there was confusion again where the waitress said the manager was going to bring us the check and 20 minutes later I walked up to the manager at the front door and asked him about getting our check he dismissed me to tell me he had to greet the people coming in. So all in all we were not happy this time and if this is the service we get the next we go there it will be our last.
   

   Granite City Food & Brewery - EaganResponded 1 day ago

   Hi Kevin, Thank you for sharing your experience at Granite City Brewery. We're truly sorry to hear about the delays and confusion during your Valentine's dinner. Your feedback regarding the service and timing of the courses is important to us, and we will take action to look into these concerns with our team. We strive to provide a better experience for all our guests, and we appreciate your input. We hope to have the opportunity to serve you better on your next visit.
   

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2. M

   Mark

   Minneapolis

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   They expanded seating for Valentine Day so the tables were closer together than usual. Not very private. The food and service was excellent.
   

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3. T

   Tim

   Minneapolis

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Only problem we had was the bar was backed up. We got our first round of drinks right away. We wanted our next round with supper and we were done for 10 minutes before they showed, the manager took care of it and all was good. It was Valentins so it was busy. Will not stop us from going back. Thanks Granit City. See you next time.
   

   Granite City Food & Brewery - EaganResponded 1 day ago

   Tim, Thank you for your great review of Granite City Brewery! We're glad to hear that you enjoyed your experience overall, despite the delay at the bar. We appreciate your understanding, especially on a busy day like Valentine's. Your feedback is important to us, and we'll look into the bar service to ensure a smoother experience in the future. We look forward to welcoming you back for another enjoyable visit soon!
   

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4. L

   Lauren

   Minneapolis

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   The service was the best part - but for some reason it felt like anywhere seated was under a heat lamp, it was so warm. Food was OK - my potatoes came out cold, but everything else was spot on.
   

   Granite City Food & Brewery - EaganResponded today

   Hi Lauren! Thank you for your review! We're thrilled to hear you enjoyed the service at Granite City Brewery. We apologize for the warmth in the restaurant and the cold potatoes. Your feedback is important, and we will look into these issues to enhance our guests' experience. We hope to see you again soon!
   

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5. C

   Corina

   Minneapolis

   1 review

   2.0

   1 review

   Dined on February 7, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The food was gross and it took 40 minutes to get it. The waitress came by our table 3 times. Paint peeling off the wall, chair cushions ripped, the bathroom was dirty. Never again.
   

   Granite City Food & Brewery - EaganResponded on February 8, 2025

   Hi Corina, I’m sorry to hear about your experience at Granite City Brewery. It’s disappointing that the food quality and service did not meet your expectations, and we appreciate your feedback regarding the cleanliness and atmosphere. Your insights are valuable, and we'll take action to look into these concerns with our team. We strive to provide a better experience for all our guests, and we hope to have the chance to serve you better in the future. Thank you for sharing your thoughts.
   

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6. D

   Dawn

   VIP

   Minneapolis

   8 reviews

   3.0

   8 reviews

   Dined on February 2, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   It was slow in the restaurant, and our food took a while to come out. Everything was great!
   

   Granite City Food & Brewery - EaganResponded on February 3, 2025

   Hi Dawn, Thank you for your review of Granite City Brewery. We’re glad to hear that you enjoyed the food, but we apologize for the slow service you experienced. Your feedback is important to us, and we will take action to look into the delays you mentioned. We appreciate you bringing this to our attention and hope your next visit will be more timely and enjoyable.
   

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7. H

   H.S.

   Minneapolis

   4 reviews

   5.0

   4 reviews

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was the second time I have been to Granite City. This was a visit to a 2nd location. The brunch here is great. Prime Rib, Cold Shrimp, Omelets Made To Order. Friendly staff.
   

   Granite City Food & Brewery - EaganResponded on February 3, 2025

   Hi H.S., Thank you for your fantastic review of Granite City Brewery! We’re thrilled to hear you enjoyed the brunch selections and found our staff friendly. Your positive feedback is greatly appreciated and motivates our team to keep delivering great experiences. We look forward to welcoming you back for another enjoyable visit soon!
   

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8. E

   Ed

   Minneapolis

   1 review

   5.0

   1 review

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Excellent server…prompt service..good meal..tables are close together and noise is loud…recommend you reserve a booth..
   

   Granite City Food & Brewery - EaganResponded on February 2, 2025

   Hi Ed, Thank you for your fantastic review of Granite City Brewery! We're glad to hear you enjoyed the excellent service and good meal. We appreciate your feedback regarding the noise level and table spacing, and we'll take your suggestions into consideration as we strive to enhance our guests' experiences. We look forward to welcoming you back soon!
   

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9. r

   robin

   Minneapolis

   22 reviews

   5.0

   22 reviews

   Dined on January 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thoroughly enjoy Sunday brunch. Very busy. Service was average but understandable due to the rush. So much to choose from
   

   Granite City Food & Brewery - EaganResponded on February 5, 2025

   Hi Robin, Thank you for your fantastic review! We're thrilled to hear that you thoroughly enjoyed Sunday brunch at Granite City Brewery. We understand that it can get busy, and we appreciate your understanding regarding the average service time. Your feedback is valuable, and we will share it with our team to enhance future experiences. We hope to see you again soon!
   

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10. S

    Steve

    Minneapolis

    6 reviews

    5.0

    6 reviews

    Dined on January 23, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We come here often for family birthdays and events. The food and service are consistently top notch- and tonite was no different
    

    Granite City Food & Brewery - EaganResponded on January 23, 2025

    Hi Steve, Thank you for your wonderful review of Granite City Brewery! We're delighted to hear that you and your family enjoy celebrating special occasions with us and that the food and service consistently meet your expectations. Your positive feedback is very encouraging for our team, and we appreciate you taking the time to share your experience. We look forward to welcoming you back for many more memorable celebrations in the future!
    

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