Grand Brasserie

Review summary

1. H

   Hannah

   Greater Boston

   5 reviews

   4.0

   5 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Beautiful setting, but food was variable. Hope they continue to perfect their menu, because it could be great.
   

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2. D

   Denise

   Hawaii

   19 reviews

   vip
   5.0

   19 reviews

   Dined on November 25, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Beautiful place in both areas, inside the bar room is my favorite though. I love the red velvet banquettes and that great wall behind the bar! Very convenient if you are traveling by Metro North. The food was delicious, my only thought is that the Onion soup was a bit sweet, as if it had sugar in it, but still great, I just prefer it less sweet. Mussels and fries were great, truffle fries, by the way. It’s on the expensive side, but no different than any other restaurant in the same level. We’ll be going back.
   

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3. E

   Edward

   New York City

   30 reviews

   5.0

   30 reviews

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As local folks we were very pleasantly surprised by both the quality of the food and the transformation of the space. It is a beautiful space carved out of Grand Central. The food was very well prepared. The service was excellent. Lots of great energy.
   

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4. e

   ellie

   New York City

   119 reviews

   vip
   5.0

   119 reviews

   Dined on November 23, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Lovely brunch . Excellent service and ambiance . Thank you .
   

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5. S

   Sue

   New Orleans

   1 review

   vip
   3.0

   1 review

   Dined on November 20, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   This was my third time here in two weeks. I won’t be back, very disappointing.
   

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6. M

   Marianne

   New York City

   4 reviews

   5.0

   4 reviews

   Dined on November 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Unexpectedly FANTASTIC! Food, Service, ambience and design.. excellent. A new GEM to relax and unwind in- while taking a break from the elegant but frenetic atmosphere of Grand Central terminal. Can't wait to return.
   

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7. T

   Tricia

   New York City

   10 reviews

   vip
   3.0

   10 reviews

   Dined on November 19, 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   Restaurant is beautiful especially during the holiday season. The service was very poor. Wait staff was not very nice; rushed us. Steak was undercooked, sent back twice - not resolved and never offered to take off bill. The restaurant is extremely loud and hectic. The staff is simply not capable of handling the volume. I hope they turn things around because it’s a beautiful location.
   

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8. J

   Jeff

   New York City

   22 reviews

   vip
   3.0

   22 reviews

   Dined on November 17, 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 5

   I had such high expectations for Grand Brasserie and was looking forward to bringing my wife here for an afternoon lunch, but it fell short in many ways. We ordered coffee to start and requested milk and sweetener at the time of ordering. Unfortunately, the milk and sweetener didn’t arrive until our first course came and we needed to request two more replacement coffees as the first two had gotten cold already. Also, we had to ask for milk and sweetener multiple times with multiple employees. I ordered the steak frites from the Prix Fixe menu, which meant an $18 up charge. I can understand the up charge, but the hanger steak was about 1/4 the size of what it should’ve been. In addition, it took far longer than it should have to arrive, and the lukewarm temperature of the steak confirmed that the reason for the delay was simply because our server failed to bring it out while it was still hot. It was also slightly overdone from how I ordered it. Paying the bill was also interesting. When offered the opportunity to add a gratuity in varying amounts ranging from 20% to 25%, it was clear that the math was off, and it appeared that I was being prompted to tip on the full amount including tax. I’m very happy to tip generously for service, but I’m not going to tip of the sales tax. This system for adding gratuities is dishonest and a pure money grab on behalf of the servers. There were several other issues, but the aforementioned were the most glaring. If the steak had been the proper temperature, it would’ve been delicious. The coffee was great, but the way it was handled set the timing off as we would’ve preferred to have enjoyed our coffee before the meal. This restaurant looks beautiful and the food could be fantastic is served at the proper temperature. It seems as though the primary issue here is how the staff coordinates their responsibilities as it appears that the communication between the various departments is sorely lacking.
   

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9. C

   Carlos

   New York City

   2 reviews

   3.0

   2 reviews

   Dined on November 17, 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   I highly recommend that you obtain more than one highchair for babies. It is truly remarkable that a 400 seat Restaurant only has one highchair. 
   

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10. S

    Sharon

    Atlanta Metro

    3 reviews

    3.0

    3 reviews

    Dined on November 16, 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 5

    The ambience was great! The food was good just not great. It was fun dining in the terminal area.
    

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