Gourmet Food Parlour - Santry

Review summary

1. l

   lisa

   Dublin

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Two of our party ordered the beef which was quite tough. The staff acknowledged this and didn’t charged for it. It’s new to the menu so they were having some teething problems with how it’s cooked. Atmosphere was lovely as always, and we had a lovely corner table, which suited perfectly for a family catch up meal.
   

   Is this helpful?

   Report
2. F

   Florence

   Dublin

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Overall good, menu could be a little more extensive
   

   Is this helpful?

   Report
3. p

   pamela

   Dublin

   4 reviews

   vip
   4.0

   4 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Staff lovely but food presented was stale and cold like it had be heated up in microwave.....very disappointing on this occasion
   

   Gourmet Food Parlour - SantryResponded 5 days ago

   Hello Pamela, thank you for taking the time to share your feedback about your recent visit to us. We are very sorry to hear that you were left disappointed by our food. Our kitchen team take in pride in serving fresh, high quality food, and will explore why they missed the mark during your visit. We would welcome having another opportunity to show you that we can provide a 5 star dining experience.
   

   Is this helpful?

   Report
4. T

   Terri

   London

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 3

   Food in good. Very crowded and tables very close together. Makes having a conversation difficult. Could do with additional staff or more training. Asked 3 times for additional coffee & tea. Would be good to check in with customers.
   

   Gourmet Food Parlour - SantryResponded 5 days ago

   Many thanks for your feedback Teri. We appreciate your patience and we apologise for our lack of efficiency. We are working on improving our wait times and hope your next visit will be even smoother. We are also exploring ways to improve the ambiance in our restaurant.
   

   Is this helpful?

   Report
5. N

   Nuala

   Dublin

   2 reviews

   5.0

   2 reviews

   Dined on November 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had dinner here. Great menu. Food was lovely and service great.
   

   Gourmet Food Parlour - SantryResponded 6 days ago

   Hi Nuala, we are delighted you had a nice evening! Thank you for sharing your experience, and we hope you will come and see us again soon.
   

   Is this helpful?

   Report
6. B

   Bernice

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great and Tea was looking after her table and was excellent!!
   

   Gourmet Food Parlour - SantryResponded 6 days ago

   Thank you Bernice! We are delighted by your review! Thank you for ackowledging Tea, we are lucky to have her on our team!
   

   Is this helpful?

   Report
7. E

   Edel

   Dublin

   1 review

   3.0

   1 review

   Dined on November 10, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Not great today, seated upstairs, which I prefer, service was good initially, gave our order and served quickly, luckily enough , as a large noisy group arrived just after us, we struggled to have a conversation, with out 88 year old mother, food was nice, we would have like desert, , more coffees but couldn’t get the staff attention, so we decided to pay bill and leave,
   

   Is this helpful?

   Report
8. A

   Anne

   Dublin

   4 reviews

   3.0

   4 reviews

   Dined on November 9, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Met for Brunch with 2 friends, we booked at table for 11.30am, brought to table and were left to check out menu, we had to call a waitress to place our order, the food arrived before the drinks. Felt the service could be better and there was a baby shower being set up when we were there too so it was a bit noisy. I felt the food could have been warmer, I did not complain as we had waited for it and our hot drinks!
   

   Gourmet Food Parlour - SantryResponded 6 days ago

   Hello Anne, thank you for bringing your experience at our restaurant to our attention. It is always our goal to provide prompt and efficient service, and we apologise sincerely that you did not receive this. Please know that your feedback has been shared with our whole team, and we are taking immediate steps to address all the issues you encountered. Your satisfaction is important to us, and we hope to have the opportunity to serve you again soon, showing you the level of service we are known for. Kind Regards, GFP Team.
   

   Is this helpful?

   Report
9. J

   Jaime

   Dublin

   3 reviews

   vip
   4.0

   3 reviews

   Dined on November 6, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great spot to meet a friend for linch. Service was friendly and quick.
   

   Gourmet Food Parlour - SantryResponded on November 10, 2024

   Thank you very much Jaime. We are happy to hear you enjoyed your visit to us. Come and see us again soon!
   

   Is this helpful?

   Report
10. K

    Karen

    Toronto

    3 reviews

    2.0

    3 reviews

    Dined on November 1, 2024

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 3

    Food was good but the service was bad. The restaurant was quiet so there was no reason for the bad service. Staff were standing around talking instead of looking after their customers it was very frustrating to watch.
    

    Gourmet Food Parlour - SantryResponded on November 2, 2024

    Thank you for bringing your experience at our restaurant to our attention. We apologise sincerely that our service did not meet the high standards we strive to uphold. Providing excellent customer service is at the heart of what we do, and we assure you that steps will be taken to prevent such occurrences in the future. We hope to have the opportunity to welcome you back, and provide the exceptional service you rightfully expect. Please reach out to us with your conatct information.
    

    Is this helpful?

    Report