Glass Ceiling Rooftop

Review summary

1. R

   Robin

   Denver

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 2

   One of the best features that they advertise is that it’s a glass top ceiling. It is a ceiling that you look through, which is not really clear. The noise volume was high, but the main reason that I have well actually there’s two it is advertised as of a nice place for dinner it does not it is more like something you would get at a bar. We had to send our food back for one of us. The other thing is the restroom which was the worst I’ve ever seen the line was extremely long because it’s two shared restrooms. They were filthy, overflowing with trash, and there was even toilet paper that had been drugged out into the hallway that remained there was staff and walked back-and-forth . With those issues it didn’t really feel like a date night to remember.
   

   Glass Ceiling RooftopResponded 1 day ago

   Thank you for sharing your experience. We're sorry to hear that our ambiance and restroom conditions did not meet your expectations. We take your feedback seriously and will work on improving these areas, especially cleanliness and clarity in our descriptions. We appreciate your input and hope you’ll consider giving us another chance in the future. Sincerely, Stephen
   

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2. OT

   OpenTable Diner

   VIP

   Philadelphia

   27 reviews

   5.0

   27 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dined in at Glass Door Rooftop for a girls brunch while visiting NYC for the weekend. The ambiance was lovely! The music was an added surprise and really added to the vibe of the brunch. The creme brûlée French toast was some of the best French toast I’ve ever had!
   

   Glass Ceiling RooftopResponded 1 day ago

   Thank you for the wonderful review! We’re thrilled to hear you enjoyed your girls' brunch and the lovely ambiance at Glass Door Rooftop. It’s great to know that the music enhanced your experience and that the crème brûlée French toast was a hit! We can’t wait to welcome you back for another fantastic brunch! Cheers, Stephen
   

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3. M

   Meghan

   Chicago

   8 reviews

   4.0

   8 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Glass Ceiling is a great rooftop spot for casual drinks, the views are awesome. However, upon our initial arrival, we were told that it was last call for both food and drink. Our reservation was made for 10PM (at around 9PM). We were still seated and served, but it did appear that the host was irritated that OpenTable allowed for this. Otherwise, we had a great experience.
   

   Glass Ceiling RooftopResponded 3 days ago

   Thank you for your feedback! We're glad you enjoyed the views and had a great experience overall. We apologize for the confusion with the timing of your reservation and will address the concerns regarding the seating and service. We appreciate your understanding and hope to welcome you back for an even better experience next time. Cheers, Stephen
   

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4. T

   Trent

   Dallas

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Elevator didn’t even work .. no help from Bar. Even after reservation
   

   Glass Ceiling RooftopResponded 3 days ago

   We sincerely apologize for the issues you encountered during your visit. It's unacceptable that the elevator wasn't working and that you did not receive the assistance you needed. Your experience does not reflect the level of service we strive for, and we will be addressing this internally. We appreciate your feedback and hope you’ll give us another chance in the future. Sincerely, Stephen
   

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5. M

   Michelle

   Atlanta Metro

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went here for brunch on our girls trip. Excellent food and service. Crème brûlée French toast was outstanding !!! Bottomless mimosas are always a place. Would def go back.
   

   Glass Ceiling RooftopResponded 3 days ago

   Thank you for the fantastic review! We're so glad you and your friends enjoyed brunch, and we're thrilled to hear the crème brûlée French toast was a hit. We look forward to welcoming you back for more delicious food and bottomless mimosas! Cheers, Stephen
   

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6. P

   Perry

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on October 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great views..................................................
   

   Glass Ceiling RooftopResponded on October 14, 2024

   Thank you for the 5-star rating and kind words. We appreciate your support and look forward to your next visit.
   

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7. D

   Dominique

   VIP

   Jacksonville

   16 reviews

   5.0

   16 reviews

   Dined on July 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious, the view was amazing! Would def come back next time I’m in NYC
   

   Glass Ceiling RooftopResponded on September 6, 2024

   Thank you for the 5-star rating! We look forward to your next visit.
   

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8. OT

   OpenTable Diner

   New York City

   1 review

   1.0

   1 review

   Dined on July 18, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I made a reservation at this place a month out from the evening in which I had hoped to dine. The night before the reservation, the restaurant cancels on me due to a “private scheduled event”. In the email where I’m notified, they offer to help me book a new reservation at a nearby spot. I ask them to assist me in finding a new place. They never reply and do not help me. This was my experience. Maybe the food is great. Maybe the service is incredible. I don’t know, because they bailed and then ghosted me. Don’t eat here.
   

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9. DJ

   DevinJ

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined on July 18, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   Difficult to access. Elevator not working on arrival and nobody answers the phone. Required walking 4 flights up, and front door was locked on the way out. Food was basic for the price point. Not enough staff on for dinner service. The fancy glass ceiling was leaking in the heavy rain. It’s got a nice view of the Empire State Building influencers will love
   

   Glass Ceiling RooftopResponded on September 6, 2024

   Thank you for sharing your feedback. We apologize for the inconvenience you faced with access and the elevator issues. We're also sorry to hear that the food and service didn't meet your expectations and that the ceiling had issues during the rain. We appreciate your comments about the view and will address these concerns to improve our overall experience. We hope to have the opportunity to provide a better visit in the future. Sincerely, Stephen
   

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10. OT

    OpenTable Diner

    New York City

    1 review

    5.0

    1 review

    Dined on July 12, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had marvelous drinks adviced by the waiter, delicious food like the spicy shrimp and the kebab!
    

    Glass Ceiling RooftopResponded on September 6, 2024

    Thank you for the 5-star rating! We are thrilled that you enjoyed your meal. We look forward to your next visit!
    

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