Gallucci

Review summary

1. L

   Lauren

   Chicago

   9 reviews

   1.0

   9 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 3

   When my party of two arrived for our 7 PM reservation, we were kept waiting for 15 minutes despite an available table for six that could have been adjusted to seat us. While the table was eventually rearranged, the delay made the reservation feel unnecessary and gave the impression we were not prioritized. What I found most upsetting was being approached and confronted at the restaurant by THE OWNER when I tried to express my concerns calmly. As a young woman, this was an intimidating and uncomfortable experience. Guests should feel safe providing feedback without fear of confrontation, especially when their concerns are valid. Additionally, being rushed through our meal and asked to vacate our table before finishing our drinks made us feel like an inconvenience rather than valued customers. While I understand the challenges of managing a busy night, this situation stemmed from mismanagement, and we should not have been rushed as a result. I’m sharing this feedback not to cause conflict but to advocate for better hospitality and communication. Based on other reviews, it’s clear that taking accountability is not a strong point here, as excuses often replace meaningful action. I’ve dined at equally busy restaurants and been treated with far more care and respect as a paying customer. Unfortunately, this experience left me with no desire to return, especially given how poorly my concerns were handled both in person and in your reply.
   

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2. P

   Paul

   VIP

   Chicago

   37 reviews

   5.0

   37 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful pizza. Great service. Nice bar. Terrific atmosphere. Met the owner. He’s a true master of his craft and is passionate about his work. Bravo!! A real pro! Check it out
   

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3. D

   Dr Dave

   VIP

   San Francisco

   16 reviews

   5.0

   16 reviews

   Dined on December 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Killer Napoletana Pizzeria- Gallucci stands toe to toe with the best in the country - outperforming Tony's Pizza Napoletana on the west coast and Una Pizza Napoletana on the east coast-
   

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4. M

   Matt

   Tampa

   3 reviews

   3.0

   3 reviews

   Dined on December 8, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   It was ok. Mostly pizza (50% of the menu). A couple of pasta items. Not much choices for salads. Pretty cramped space. Wanted to try it but many better choices for Italian food on the same street (Wells) just a block or two away.
   

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5. A

   Andre

   San Antonio

   4 reviews

   5.0

   4 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good vibes and bolognese/ house salad was awesome.
   

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6. D

   Dorothy

   VIP

   Western KY

   1 review

   4.0

   1 review

   Dined on December 7, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Gallucci rarely disappoints when it comes to the food and drinks! Usually there is more of a wait in the winter, even with a reservation, because of the smaller size of the space. Overall it is worth waiting for and a great spot to have dinner with a small group in Old Town!
   

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7. T

   Thomas

   VIP

   Cleveland

   1 review

   2.0

   1 review

   Dined on December 7, 2024

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   We had to wait 45 minutes despite having a reservation (and we had to wait a similar amount of time last time). It is an outrageous amount of time when you have a reservation. I can undertake having a bad night or having to wait 5-10 minutes, but 45? It put our party in a bad mood and we couldn’t enjoy our meal (even though the food is good)
   

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8. KE

   KEVIND

   Fort Lauderdale

   1 review

   5.0

   1 review

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent waitress. Pizza and meatballs excellent
   

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9. N

   Natalia

   VIP

   Chicago

   1 review

   2.0

   1 review

   Dined on November 16, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   We had a reservation for 7pm and were not seated until 7:45pm, causing us to miss a reservation afterwards for which we had put down a deposit.
   

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10. A

    Anthony

    VIP

    Chicago

    18 reviews

    5.0

    18 reviews

    Dined on November 2, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food here is absolutely scrumptious! It’s one of my absolute favorite spots in Old Town. The flavors are bursting, the portions are generous, and the quality is top-notch. I highly recommend it!
    

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