Muan Jai Thai Hot Pot

Review summary

1. R

   Rob VIP

   Chicago15 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really good hotpot and authentic flavors for good price. Dj was my server and explained everything and offered to get items i didnt see on the belt. I tried the brisket, top round, tripe and lamb. All good cuts of meat then tried the fish and squid balls which were fresh. Really good service and nice ambiance eating at hotpot bar concept. Will definitely be back!!!
   

   Is this helpful?

2. S

   Shannon

   Indiana4 reviews

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Very good for dates. Music was a little loud. Loved having one set process. I’ve been to places that charge by the ingredient plate and that bill sneaks up on you.
   

   Is this helpful?

3. V

   Viraj VIP

   Chicago11 reviews

   3.0

   Dined on January 26, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Had a decent restaurant week experience. The service was friendly but they are definitely understaffed, nobody came by to fill our water, food came out from the kitchen a bit erratically, and the tables were barely big enough to hold the food (just a regular restaurant week order, nothing extra). The restaurant is quite cramped. Some of the dishes on our platter were cold but definitely should have been hot. Most of the food (especially the crab curry!) was delicious!!
   

   • 
   • 

   Muan Jai Thai Hot PotResponded on February 1, 2025

   Hello Viraj and thank you for dining with us. We apologize for not meeting your expectations on level of service and temperature of food. We are indeed under staffed, but this should (in an ideal state), not impact your experience - we apologize for the impacts that have caused and are working to get the right amount of servers in the dining area to help our guests. We've sent a note to our kitchen and are reviewing our food pacing in a coursed format to ensure food doesn't arrive at your table cold. If you have any additional feedback, please email us at our email provided in our private reply.
   

   Is this helpful?

4. E

   Eleanor

   Chicago1 review

   5.0

   Dined on December 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   Packages are a bit pricy but have a good selection on menu and rotary bar. Staff don’t come by often enough for you to order more food off menu.
   

   Muan Jai Thai Hot PotResponded on December 31, 2024

   Hello Eleanor and thank you for dining with us! We're so happy you enjoyed your dining experience and we can't wait to welcome you back soon!
   

   Is this helpful?

5. C

   Chris VIP

   Chicago31 reviews

   4.0

   Dined on December 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   This is a do-it-yourself Shabu Shabu (Hot Pot) restaurant. Two prices offer the boiling broth and all you can eat from the rotating (vegetables, noodles, won-tons...) belt. Proteins (meat, fish...) are offered in the two levels of cost and brought to your table and it's all you can eat. Be forewarned that you will probably order too much. IT'S FUN.
   

   Muan Jai Thai Hot PotResponded on December 31, 2024

   Hello Chris and thank you for dining with us! We're so happy you enjoyed your dining experience and we can't wait to welcome you back soon!
   

   Is this helpful?

6. J

   Jeff

   Chicago12 reviews

   4.0

   Dined on December 1, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Beware that you MUST select one of two menu options! Very expensive if you are both forced to the menu with the best options including shrimp! Also beware of the hospitality fee (left over from Covid) and a mandatory minimum tip if 18% and it is “self serve” which is ironic! Too bad, because the food quality was good and the concept really fun!!!
   

   Muan Jai Thai Hot PotResponded on December 2, 2024

   Hello Jeff and thank you for dining with us! We're so happy you enjoyed your dining experience and we can't wait to welcome you back soon!
   

   Is this helpful?

7. B

   Brittany

   Chicago1 review

   2.0

   Dined on November 9, 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 4

   I wasn’t happy with the lack of utensils. We had to handle the raw meat with the same chopsticks they provided us to eat with so I had to get a fork. When asking for more broth, our server poured water in our pots…after that we left. Not worth the price. Will not be back.
   

   Muan Jai Thai Hot PotResponded on November 20, 2024

   Hello Brittany and thank you for dining with us! We apologize for not meeting your expectations on the variety of utensils and broth refills. We are happy to provide additional chopsticks as needed to reduce cross mixing of meat; please feel free to flag a server to ask. In addition, our broth refills are not water; but we do have different broths available with some being clearer than others. We'll bring these up for discussion with our staff later today to ensure we're being more communicative with our guests in the future. If you have any additional feedback, please email us at our email provided in our private reply.
   

   Is this helpful?

8. S

   Sarah

   Chicago1 review

   5.0

   Dined on October 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Me and my friend had a reservation at 8:30 pm we came a little late it was still no problem at all getting seated . We had two amazing waitresses. One of the girls offered me a drink from the menu and the drink was the bombbbb.commm‼️‼️ everything was good from the shrimp down the the goyoza
   

   Muan Jai Thai Hot PotResponded on October 9, 2024

   Hello Sarah and thank you for dining with us! We're so happy you enjoyed your dining experience (along with the drink!) and we can't wait to welcome you back soon!
   

   Is this helpful?

9. J

   Jeremy

   Chicago10 reviews

   4.0

   Dined on September 22, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   For my first time having Hot Pot, I had a wonderful time. Plenty of options, and delicious broth.
   

   • 

   Muan Jai Thai Hot PotResponded on September 23, 2024

   Hello Jeremy and thank you for dining with us! We're so happy you enjoyed your dining experience and we can't wait to welcome you back soon!
   

   Is this helpful?

10. C

    Colin

    Chicago1 review

    3.0

    Dined on August 18, 2024

    1. Overall 3
    2. Food 4
    3. Service 1
    4. Ambience 2

    Played about 6 songs, all by The Weeknd, on a loop continuously, sometimes playing the same song back to back. Understaffed, and we sat at our table for 15 minutes before anyone checked on us and we got to begin our 90 minute session—even though it wasn’t particularly busy. Tip automatically added without telling us. Food was good and we got refills at a good pace once we began, but our broths were refilled with very bland broth, possibly just water, instead of the soy broth I chose or the Thai broth my gf got. The menu was recently changed mostly for the positive with new broths and more types of beef included at the same price points as previously middle levels.
    

    Muan Jai Thai Hot PotResponded on August 22, 2024

    Hello and thank you for dining with us. We love to hear that we are taking a step in the right direction, but understand we still have a bit more to go! We'll bring your comments regarding playlist to our staff and ensure you don't have to re-listen to the thing on repeat. While we were indeed understaffed this week, this does not give us an excuse for poor service; thank you for your patience! Our new broths are made to be very mild, but we've sent a note to our back of house to ensure we get the seasoning right for both the soy and thai broth. if you have any additional feedback please email us within the email provided in our private reply.
    

    Is this helpful?