Fogo de Chao - Towson

Review summary

1. G

   Gary

   VIP

   Baltimore

   130 reviews

   5.0

   130 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The salad bar was wonderful. I ordered Lamb Chops, and they were brought out. The other meats were very tasty.
   

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2. L

   LaCheryl

   VIP

   Baltimore

   10 reviews

   3.0

   10 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   I had to ask for a manager to get served meat beyond chicken, and even the chicken was spotty. We were seated at a table that was in the corner near the door to the bar but that was not the issue. The issue came when we barely got served. The manager was phenomenal in resolving the issue but it was disappointing that I needed to take that step to get served.
   

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3. K

   Karla

   Wilmington

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   The service was far below what we expected. The meat service started right after we came back from the salad bar even though our cards were red. It took several asks to get drinks and refills.
   

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4. M

   Michael

   VIP

   Baltimore

   17 reviews

   2.0

   17 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   This is just not as good as the one location downtown. We had to wait a long time for people to come and serve us. Our waitress was nice enough, but she didn’t have much experience and struggled to communicate our requests. I was disappointed and won’t return to this location.
   

   Fogo de Chao - TowsonResponded 3 days ago

   Thank you for sharing your feedback. It's concerning that your visit didn't meet your expectations, especially regarding service quality. Our team aims to provide excellent experiences, and we would like to understand more and address your concerns. Please reach out through our website contact form so we can work toward improving your future experiences. Thank you.
   

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5. D

   David

   Baltimore

   2 reviews

   1.0

   2 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Tables crowded together. Server has no idea what type of beer they have. Menu very expensive and they try to serve you chicken and sausage to fill you up so you don’t eat the good stuff. Steak was just ok, cuts are likely select or choice because meat not tender. Really not happy with the experience. Waitress happily did her own 5 star review as icing on the cake.
   

   Fogo de Chao - TowsonResponded 3 days ago

   We strive to offer a memorable dining experience, and we're sorry your visit fell short, David. We aim to provide quality service and cuts, and it's concerning to hear this wasn't achieved. Please reach out via our website contact form so we can address your concerns and work toward a better experience in the future. Thank you.
   

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6. A

   Adam

   VIP

   Baltimore

   24 reviews

   2.0

   24 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Our experience began with the host team trying to seat us at a table that was covered with two napkins to cover glue left on the seating by a party from the night before. We asked to be moved which was accommodated however it was not until the majority of our meal was consumed that that our service was on par with what should be expected @$65.00 per head. The region manager came over and the service flipped to what I had come to expect from Fogo.
   

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7. S

   Stephanie

   Baltimore

   7 reviews

   4.0

   7 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   The food is unmatched! Amazing salad bar, and endless offerings of perfectly cooked steaks. Do not miss the fried cheese with honey, or the Brazilian cheese bread! This is a busy location, so be sure to ask for what you want - servers are spread a bit thin and tend to focus on newly filled tables rather than returning to tables already served.
   

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8. Z

   Zina

   VIP

   Baltimore

   18 reviews

   3.0

   18 reviews

   Dined on December 16, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   It was a good experience overall. Lamb meats are not good at all. Service of food was kind of slow for a Monday night. Expensive.
   

   Fogo de Chao - TowsonResponded on December 17, 2024

   Thank you for sharing your thoughts, Zina. We're glad you had a good experience but want to make your next visit even better. Your feedback about the lamb cuts and service speed is appreciated by our team. Please reach out through our website contact form so we can discuss and enhance your future visits.
   

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9. K

   Kevin

   Washington DC

   4 reviews

   5.0

   4 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had planned a surprise engagement party for my GF (now Fiancé). They were super accommodating going from an initial reservation of 4 to 17 people on the day of the event. Food was great servers were great. Obrigado Fogo de Chao.
   

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10. B

    Brooke

    Orlando

    3 reviews

    2.0

    3 reviews

    Dined on December 15, 2024

    1. Overall 2
    2. Food 5
    3. Service 1
    4. Ambience 3

    To start, the food was very good and the restaurant is beautiful. The ambiance is nice and the front desk was very welcoming. However, the service was terrible. Especially considering the cost, I would have expected much better service. Here were the issues: 1. We were seated at a table to the side and the servers never came over to bring any meat with our cards on green. We sat for 20 minutes before the table next to us actually went and complained on our behalf to the staff saying no one brought us anything. The funny thing is we hadn't even said anything to them, they just saw us and wanted to help. They then turned to us and said they experienced the same issue where they waited and waited but no one brought any meat. 2. The server came by maybe a total of 3 times the entire evening. I wanted a second drink but couldn't order one because she never came over. I also asked 3 times for the bar menu and she never brought it. I was trying to order some food to go and eventually just gave us. I would have also ordered dessert and actually had to go to cheesecake factory for dessert instead. 3. The server spilled a drink all down my back. Which happens and I was understanding, but what upset me is she just walked away after spilling it. She didn't even help clean it up. You also would think she would have brought me a drink or helped clean it up at least, but nothing. The table next to me actually came and helped clean it. It was disappointing because I love Brazilian steakhouses and was looking forward to having one to go to in the area. But the awful service just isn't worth it to enjoy the food.
    

    Fogo de Chao - TowsonResponded on December 17, 2024

    We appreciate your detailed feedback, Brooke. We're sorry we missed the mark for you during your visit. We strive for attentive service, and it's concerning to hear about your experience. Our team would like to address your concerns; please reach out via our website contact form. Thank you.
    

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