Fogo de Chao - Towson

Review summary

1. A

   Amarian

   Baltimore

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 3

   Had a reservation and didn’t get seated until an hour and half after. Called numerous times just to watch others come and get seated before me. Waitress never gave silverware or napkins had to ask another person. Also was denied all you can eat for 15 minutes until correctly the waitress gave us the flips.
   

   Fogo de Chao - TowsonResponded today

   We regret that your experience didn't reflect the standards we aim to provide. The delays and service hiccups you described are concerning, and we sincerely wish to address them. Our team invites you to reach out via the contact form on our website so we can work toward providing you with a better experience. Thank you.
   

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2. P

   Philip

   VIP

   Washington DC

   11 reviews

   2.0

   11 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Waited over 45 minutes from reservation time for a table with poor communication and lack of transparency or honesty from staff on expectations to be seated. Service once seated was very slow, bar drinks were delayed, amount and variety of meats were below standard and expectations set by other Fogo restaurants. Overall disappointing. Do not recommend this location.
   

   Fogo de Chao - TowsonResponded 1 day ago

   We regret that your experience didn't meet our standards. Your feedback on the wait time, service, and selection is concerning to us. Our team would like to work toward providing you with a better experience in the future. Please reach out through our website contact form so we can address your concerns. Thank you.
   

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3. A

   Avery

   Baltimore

   1 review

   5.0

   1 review

   Dined on January 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience reservation had a 15min wait but it’s was fantastic food and a great time.
   

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4. C

   Chuck

   Baltimore

   3 reviews

   2.0

   3 reviews

   Dined on January 18, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Made reservations still waited 20 min to be seated. People walking in the door got seated before us. First server took our drink order. Waited 20 min asked where our drinks where. Waited 10 more min for our drinks. Servers were skipping small tables and serving meat to large groups first. Waited 5 to 10 min between servers for another sliver of meat.
   

   Fogo de Chao - TowsonResponded 7 days ago

   We sincerely apologize for the delays and lack of prompt service during your visit, Chuck. Your experience is not reflective of our service standards, and we value your feedback. We’d like to address your concerns further. Please contact us through our website contact form so we can assist you. Thank you.
   

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5. B

   Barry

   VIP

   Baltimore

   30 reviews

   3.0

   30 reviews

   Dined on January 18, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Food was ok and there was a lot of it. But service was spotty. Several different waitpersons would come by and ask if all was ok - yet when asked for drinks (refills), extra silverware, certain foods (French fries for kids) - it was a LONG WAIT…even though several requests for the same items were made! I do enjoy the variety of meats - but the service was not very quick - although it was attentive - if that makes sense. Once a year visits are good enough for me. It is an experience!
   

   Fogo de Chao - TowsonResponded 7 days ago

   Thank you for sharing your thoughts about your visit. We aim to ensure attentive and efficient service, and we understand your frustration with the wait times for your requests. Our team values your feedback, and we’d like to make improvements. Please contact us through our website so we can discuss your experience further. Thank you.
   

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6. j

   jennifer

   Baltimore

   1 review

   2.0

   1 review

   Dined on January 18, 2025

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   Very cramped, the layout is not the best. Very slow with getting our check when we were finished. Too many different servers were involved so it was hard to tell who was actually following up on refilling our drinks or getting anything we asked for.
   

   Fogo de Chao - TowsonResponded 1 day ago

   We apologize for the discomfort you experienced during your visit. Coordination and service efficiency are important to us, and it's concerning to hear about the challenges you faced. Our team would like to address your concerns further, so please reach out via the contact form on our website. Thank you.
   

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7. Z

   Zina

   VIP

   Baltimore

   21 reviews

   2.0

   21 reviews

   Dined on January 16, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Terrible. We had the wine tasting experience and the 3 glasses of wine were the best thing about the whole night. We had the same cheap appetizers served for first 1.5 half and the servers came with meat 2-3 times in the period of 1 hour. The meat wasn’t tasty at all. It was either too rare or too dry. Do not recommend and would never go back. This place will not make it. The servers were nice but very inexperienced. Overall waste of time and money.
   

   Fogo de Chao - TowsonResponded 7 days ago

   We're sorry we didn't meet your expectations during your visit. It's concerning to hear about your experience with the appetizers and cuts, and we understand how this impacted your evening. Please reach out through our website contact form so we can address your concerns and work toward improving for future guests. Thank you.
   

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8. L

   Lawrence

   Baltimore

   1 review

   2.0

   1 review

   Dined on January 16, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Wine & Wagyu event. not enough meat served and was over cooked. got 2 slices of wagyu and 2 slices of the ribeye and when i asked for more later the stated that it was 2 ounces per person. i asked for rare wagyu rare and they brought out ribeye and said it was wagyu. it was definately not wagyu and it was well done. after i paid check there were people being served several more servings of wagyu and it was rare. VERY DISAPPIONTED
   

   Fogo de Chao - TowsonResponded 7 days ago

   Lawrence, we're sorry to hear about your experience at the Wine & Wagyu event. Our goal is to provide quality cuts and service, and it's concerning to learn this wasn't met. Our team would like to address your concerns further, so please reach out via our website contact form. We'd love to provide you with a better experience. Thank you.
   

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9. A

   Adrian

   Baltimore

   23 reviews

   3.0

   23 reviews

   Dined on January 16, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   The ambience was nice, and all the waiters/waitresses were very friendly and eager to help. There were relatively frequent check-ins to make sure everything was going well. The salad bar was VERY good and had a wide variety of selections of very tasty salads, grilled/marinated/seasoned veggies, cured meats and cheeses, a soup, fruit, etc. Ironically, the meats were just soso. The flavor was often lacking, and the meats were most often overcooked and tough. One of the frustrating things was trying to get lamb. It took maybe 15 asks and about an hour to actually get them sent to our table. I didn't understand what the problem was. And even when it finally did come, it was overcooked and very basic with its seasoning. I really want to like this place, but the meats were just so disappointing for the price. I would recommend the salad bar, though.
   

   Fogo de Chao - TowsonResponded 7 days ago

   Thank you for sharing your thoughts with us, Adrian. It's wonderful to hear that you enjoyed the ambience and appreciated the friendly service from our team. We're sorry to learn that the cuts and lamb did not meet your expectations. Please connect with us through our website contact form so we can address your concerns and work toward a better experience. Thank you.
   

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10. L

    Lexie

    Baltimore

    5 reviews

    4.0

    5 reviews

    Dined on January 10, 2025

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Went for my fiancé’s birthday. It was delicious. Not a fan of the seating but it was a nice dinner.
    

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