Fogo de Chao - Thousand Oaks, CA

Review summary

1. V

   Valorie

   Los Angeles

   122 reviews

   vip
   2.0

   122 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Very disappointing dining experience at Fogo de Chao. Poor/unavailable service, long waits requiring repetitively asking for undelivered ordered items (that is when a person could be flagged down), delivery of cold ‘hot’ items, etc. It went on and on. It was like a never-ending comedy of events - which was not funny. Certainly did not expect this from the upscale restaurant. It ruined the time for what was supposed to be a relaxing and enjoyable time spent with friends.
   

   Fogo de Chao - Thousand Oaks, CAResponded 1 day ago

   Valorie, we're sorry to hear about the challenges during your dining experience. We aim for a relaxing and efficient service and it seems we fell short this time. Our team would like to make it up to you. Please reach out via our website contact form so we can address your concerns. Thank you.
   

   Is this helpful?

   Report
2. V

   Vickie

   Los Angeles

   42 reviews

   vip
   5.0

   42 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a very fun and delicious lunch meal. Wolfgang was great. We were visiting with a friend from Japan. Wolfgang was so nice to explain the cuts of meat and to ensure that we were able to taste everything. Our friend laughed because he was so full. But told us that he would like to return but not for dinner. lol Dinner another day!
   

   Is this helpful?

   Report
3. e

   emily

   New York City

   29 reviews

   vip
   5.0

   29 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a wonderful experience at this restaurant. The staff could not be nicer and more accommodating, and there are tons of them everywhere I’ve never seen so many people working at a restaurant before. The food is fabulous. I love the salad bar option. It’s so rare that you see that anywhere. My son got the steak and he absolutely loved it!
   

   Is this helpful?

   Report
4. j

   juan

   Los Angeles

   60 reviews

   vip
   5.0

   60 reviews

   Dined on November 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had another awesome dinner experience. Our server and assistant manger Chrissy helped make sure we had everything we needed. They kept the drink filled and the table clean. Can’t wait to go back.
   

   Is this helpful?

   Report
5. M

   Michael

   Los Angeles

   26 reviews

   vip
   5.0

   26 reviews

   Dined on November 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A great dinner at Fogo. The food was terrific and the staff was amazing.
   

   Is this helpful?

   Report
6. D

   Darci

   Chicago

   15 reviews

   3.0

   15 reviews

   Dined on November 10, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 1

   So busy that the servers were trying but did not get all food and slow for drinks - food we got was good
   

   Fogo de Chao - Thousand Oaks, CAResponded on November 11, 2024

   We appreciate your feedback, Darci. It's concerning to hear about delays during your visit, even with a bustling environment. Our team is committed to improving service efficiency. We'd like to discuss this further, so please reach out via our website contact form. Thank you.
   

   Is this helpful?

   Report
7. J

   Julie

   Los Angeles

   6 reviews

   4.0

   6 reviews

   Dined on November 10, 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 3

   Overall, a nice evening- servers and staff were trying their best. I feel that the space is not suited to this type of dining experience. Too many tables crammed in with the “gauchos” cutting the meats. Recipe for disaster.. food was good generally. Our servers were very hospitable considering the stress they seemed to be under. Not really the fault of any staff. This would be an owner/manager issue. Could really work in a better designed space.
   

   Is this helpful?

   Report
8. S

   Sophia

   Los Angeles

   13 reviews

   4.0

   13 reviews

   Dined on November 9, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great salad selection, very high quality of meat , the service were fantastic, will come back soon
   

   Is this helpful?

   Report
9. C

   Cynthia

   Los Angeles

   10 reviews

   4.0

   10 reviews

   Dined on November 2, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   It took a while to get the waitress to bring the sides after we asked twice. We had to ask her twice to have the meat come to our table. We had waited past 30 minutes before the first guy with the meat to come and by that time some of our party who didn’t do the meat experience had gotten their meals and were halfway done so they spent a lot of time watching the rest of the party eating. It was not balanced. We also never got the polenta side. It was not the best experience overall.
   

   Is this helpful?

   Report
10. R

    Ryan

    Los Angeles

    7 reviews

    5.0

    7 reviews

    Dined on November 1, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Everything was excellent. Been here twice now and it’s worth returning. Staff was friendly and attentive.
    

    Is this helpful?

    Report