Fogo de Chao - Thousand Oaks, CA

Review summary

1. E

   Evette

   Central Coast

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 5

   The meat that was served was limited. No chicken selection came by until I asked and requested. Service was not good at all. They were not attentive
   

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2. A

   Andrea

   VIP

   Los Angeles

   5 reviews

   2.0

   5 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   In our opinion, every cut of meat was completely over-salted.
   

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3. S

   Sibyl

   Los Angeles

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Came here on Valentine’s Day and we had a great time- food was sumptuous and service was exceptional.
   

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4. L

   Luis

   Los Angeles

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An early Valentines dinner for two on a Wednesday. We timed it right where it wasn't busy at all and we got a ton of attention from great servers and great waiters!! Good drinks and great food. From ambiance to experience, we had an unforgettable night. Whole experience with a few drinks took about 2.5 hours. But we were taking our time, enjoying our self and we did not feel rushed. Would recommend. Shoutout to our waitress, Devin and our Gaucho server Miguel!
   

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5. D

   Dan

   Los Angeles

   1 review

   1.0

   1 review

   Dined on February 3, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   What an absolutely awful experience we had. Besides the fact, the food really isn't very good. The service was some of the worst I've ever had. Especially for the crisis, the staff almost acted and behaved as if you were rude, asking them to do their job. The waitress we had was so woefully inadequate at what she's supposed to be doing, we actually got a laugh out of it. Needless to say, I will never be going back to this place. Especially when a place like cravings in the San Fernando valley is 10 times better. And way cheaper.
   

   Fogo de Chao - Thousand Oaks, CAResponded 4 days ago

   We're sorry we missed the mark for you, and it's concerning to hear about the service you received. We strive for attentive and enjoyable experiences for our guests, and it’s important to us to address your concerns. Please reach out through our website contact form so we can work toward a better experience. Thank you.
   

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6. H

   Heather

   VIP

   Los Angeles

   19 reviews

   3.0

   19 reviews

   Dined on January 26, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Dinner was good but not great. All of the meat had absolutely no seasoning except for the garlic one, I think sirloin. I asked for chimichurri, and it tasted bland as well. Meat kept coming at us so fast in the beginning, I forgot which was which and honestly it all tasted the same (rib eye, picanya, sirloin, etc.). I only really enjoyed the filet mignon and the garlic sirloin, everything else was cooked medium, medium-well and bland. The market table is good, but I didn't think filling up on that would be worth the $72 we paid. My most favorite thing there was the candied bacon-OMG so good. They had a private 50th bday party in the big outside room and the hostess (I think she's the manager) tried to seat me in there because somehow my reservation said SURPRISE, and I was like...uh I'm not sitting in there with the big party and she kept saying, yes, you are, and I said, no I'm not. She didn't want to spoil the surprise (she thought I was the birthday girl lol), and I said, well, I'm 60 so I know the party isn't for me! Service was pretty good - they were slammed, drinks were super slow - we got our only cocktail half way thru dinner, but not really their fault. Anyways, I can comfortably say, we won't be back - the price is not worth the small amount of meat you get that is pretty flavorless. Chicken, ribs, lamb chops never approached our table, just beef...
   

   Fogo de Chao - Thousand Oaks, CAResponded on January 28, 2025

   Thank you for sharing your thoughts with us. We're sorry to hear that your dinner didn't fully meet your expectations, Heather. It sounds like there were several aspects that fell short during your visit, particularly with the variety and flavor of cuts. Our team aims to provide an exceptional dining experience, and we would appreciate the opportunity to learn more about your visit. Please reach out through the contact form on our website so we can address your concerns. Thank you.
   

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7. P

   Patti

   Los Angeles

   4 reviews

   5.0

   4 reviews

   Dined on January 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was a wonderful dining experience. Very relaxed atmosphere. Although they were busy, we did not feel rushed. It was our birthday and we received a free dessert of our choice. Many food options if one does not eat meat.
   

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8. R

   Russ

   Los Angeles

   16 reviews

   3.0

   16 reviews

   Dined on January 26, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 1

   Meat was better than most churasco places, antipasto bar very basic, nothing special, king lime to get through. Tables way too crowded together, busy and noisy atmosphere. Looks like they just tried to pack as many tables and chairs in as they could, people pushing by, like a cafeteria. No charm. Expensive for that kind of ambience.
   

   Fogo de Chao - Thousand Oaks, CAResponded on January 27, 2025

   Thank you for sharing your thoughts with us. We understand your concerns about the crowded tables and the ambiance. The experience you described doesn't align with our standards, and we'd like to discuss this further. Please contact us through our website form so we can address your concerns. Thank you.
   

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9. D

   Diana

   VIP

   Denver

   7 reviews

   2.0

   7 reviews

   Dined on January 22, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Not enough servers so poor service. Did not get drinks after ordering and then waited forever for someone to come to table so seemed we needed something the whole time. Was a business dinner so was dissatisfied
   

   Fogo de Chao - Thousand Oaks, CAResponded on January 27, 2025

   We regret to hear that your business dinner did not meet expectations. It appears that service may have been below our standards, and for that, we're truly sorry. Our team would like the opportunity to make this right. Please reach out through our website contact form so we can address your concerns. Thank you.
   

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10. F

    F

    Orange County

    4 reviews

    3.0

    4 reviews

    Dined on January 21, 2025

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 4

    The decoration is very nice and the beef waiters quite efficient (once you tell them what you want since the waiters didn’t tell them…) but the service was terrible. We waited a while (empty restaurant) before being seated. Then we waited and waited, and finally decided to just head out to the buffet, with still no one in sight. We were happy way through our salad when someone finally came to ask what we wanted to drink and if we wanted the cheese balls (why are you asking..?). They brought lukewarm cheese balls and cold mash potatoes. It only took 7 requests (!!!!) to finally get varnish mash potatoes after half hour (we were done with the beef lol). Desert took forever to come. Bottomline, not the best experience (and the place was definitely not full, we wonder how it is when it’s crowded lol). And when we left, no one asked us how was our diner experience, as no one was there to ask lol
    

    Fogo de Chao - Thousand Oaks, CAResponded on January 23, 2025

    It's concerning to hear about your experience with us. We strive to provide attentive service, and it's clear we missed the mark during your visit. Our team would like to understand more about your experience. Please reach out through our website contact form so we can address these concerns and improve your next visit. Thank you.
    

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