Fogo de Chao - Richmond

Review summary

1. A

   Andrew

   San Francisco

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   Went for my wife’s birthday. Food was decent, though service was slow. I’ve been to similar places with a better selection and side bar. Told management about the celebration and was told a complimentary dessert would come, but never did. Really not that big of a deal, just a bit disappointing. It was lunch, so it wasn’t busy. Staff was friendly though. This was our first time at any Fogo, not sure we’ll be back though. We’ve had better experiences at the place up the street consistently.
   

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2. SP

   SusanP

   Washington DC

   4 reviews

   4.0

   4 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Jason was an outstanding server. He was very knowledgeable about wines and pairing them with our meat selections. He was courteous and welcoming. Other servers were friendly and attentive. We had a very good dining experience.
   

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3. E

   Erica

   VIP

   Richmond

   23 reviews

   3.0

   23 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   I wanted to like Fogo more than I did. This was our second time dining and it was really just average sorry to say. Compared to other similar Brazilian steakhouses the salad bar doesn’t have nearly as many items to pick from. I never did get the limes that I wanted for my icewater. Cuts of meat in some cases lacked flavor. There’s actually an independent Brazilian steakhouse in Ashland that we like better. Sorry not to be more enthusiastic. Considering what we spent for two people for Christmas dinner. Noise level made it hard to hear. Just generally underwhelmed. .
   

   Fogo de Chao - RichmondResponded 1 day ago

   We appreciate your feedback, Erica, and we're truly sorry that your experience didn't meet your expectations this time. We strive to provide a memorable dining experience, and it's concerning to hear about the areas where we fell short. Please reach out via our website contact form so we can address these concerns and work toward providing you with a five-star experience. Thank you.
   

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4. T

   Tory

   Richmond

   3 reviews

   4.0

   3 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food was great atmosphere was awesome. Servers were nice and quick. Food and service were outstanding.
   

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5. S

   Shalonda

   Cancun

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   It was just OK. Just not my choice of food at the buffet (all cold items) and the meat was ok. Our table/chairs/cups were dirty. I would not return. First time experience and I was not impressed. It was just OK.
   

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6. R

   Reed

   VIP

   Richmond

   40 reviews

   5.0

   40 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time at this location. Food excellent, ambience nice, dining room well appointed.
   

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7. T

   Tierra

   Richmond

   2 reviews

   4.0

   2 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   We came for our annual friendsmas. We enjoyed the food. Sometimes the wait for meat or plates was a little delayed, but I wouldn’t say it took from the experience. Would definitely return. I wish the lights were a little brighter in the bathroom and the restaurant overall. Great date location!
   

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8. l

   luis

   Richmond

   3 reviews

   1.0

   3 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Really bad service, it wasn’t even full but we have to wait a long time for the waiter to bring us drinks, manager don’t even show up. On my opinion Texas the Brazil offer a way better experience…
   

   Fogo de Chao - RichmondResponded 1 day ago

   We're sorry to hear about your experience with us. We strive to provide attentive and prompt service, and it's concerning to know this was not the case during your visit. We'd like to discuss your visit further. Please contact us through our website so we can address your concerns and work toward a better experience. Thank you.
   

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9. E

   Eric

   Richmond

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was good! Meat seasoned well, atmosphere was great!
   

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10. D

    Daisy

    Richmond

    1 review

    5.0

    1 review

    Dined on December 15, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4

    Thank you for making my graduation even more special! - Lopez Family
    

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