Fogo de Chao - Richmond

Review summary

1. T

   Tereza

   Richmond

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was absolutely amazing experience. Food was delicious and service excellent. Atmosphere was gorgeous.
   

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2. D

   Debi

   St. Louis

   5 reviews

   2.0

   5 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   I just can’t with this place anymore. We’ve dined here 6 times since they opened and we won’t be back. So many issues tonight, no water for 5-10 minutes AFTER our order was taken, mixed drinks came without ice, limited options on the Market Table, never saw 1/2 the cuts of meat that were supposedly offered, meat service was extremely slow and we were absolutely rushed out. We hadn’t been seated for 20 minutes when someone came by asking if we were finished and if they could take our plates. (We were all “green” and waiting for more meat the first time they asked). Of the meat we were offered, the flank steak and filet were good, the garlic sirloin and top sirloin were flavorless. Sadly, I want to live this place but they make it impossible.
   

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3. M

   Michael

   Charlotte

   5 reviews

   3.0

   5 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   We went to this restaurant for the first time on Thanksgiving 2024. Service was scarce from our actual waitress, but those making up for her absence made for a pleasant meal. Our waitress did not ask if we wanted refills on water or drinks, and forgot one of our main meals entirely. The food was was fine for what we paid, but not sure we would make another reservation.
   

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4. L

   Lynda

   Richmond

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   They know how to handle a holiday crowd! A little pricey, but great for a special occasion
   

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5. M

   Marcel

   Richmond

   6 reviews

   4.0

   6 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   The music inside is too loud. The food is good The value is affordable only for special discount, otherwise is pricing The ambient is very beautiful and comfortable, however (again) the music does nos make any sense. The staffs are so good
   

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6. D

   Dean

   Las Vegas

   24 reviews

   5.0

   24 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service. Be prepared to wait even with a reservation.
   

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7. R

   Robert

   Richmond

   11 reviews

   3.0

   11 reviews

   Dined on November 16, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   We arrived at 2:00 pm. The servers were unsure what menu to give us ultimately handed us one menu and then apologized and took that back to give us a second menu. Apparently dinner prices started at 2 o’clock. We ended up with a new server who ended up telling us that she could give us the lunch menu which was approximately $25 per person less however, when the bill came, we were charged the full dinner price. They did get it straight at the end, but it was just one more hiccup in the meal. The food was good, but not quite worth what we paid for it. The market table buffet had some interesting items on it, but none of them were outstanding in any way shape or form Service however was very good. Everyone was attendant and pleasant. 
   

   Fogo de Chao - RichmondResponded on November 18, 2024

   We regret the confusion you experienced during your visit. It's great to hear our team was attentive, and we appreciate your feedback on the food and Market Table. Our team strives to provide a seamless dining experience. Please connect with us through our website contact form so we can address these concerns. Thank you.
   

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8. A

   Amanda

   Richmond

   2 reviews

   1.0

   2 reviews

   Dined on November 9, 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 5

   Salad bar was terrible. For the amount they charge per person it is 100% not worth the money. One of the employees cutting the meat dropped the bottom plate on my husbands lap and grease and blood got all over his boots. Not a good experience
   

   Fogo de Chao - RichmondResponded on November 11, 2024

   Thank you for sharing your thoughts with us, Amanda. We regret to hear about your experience, especially concerning the Market Table and the incident involving one of our team members. Please reach out via our website contact form so we can address your concerns and work toward providing a better experience in the future. Thank you.
   

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9. OT

   OpenTable Diner

   St. Louis

   2 reviews

   4.0

   2 reviews

   Dined on November 7, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Went to a wine dinner with Wagyu versus regular side by side. Very interesting concept, but they didn’t serve it that way. Had the regular ribeye first, and then a little bit of Wagyu much later, so never got to do the side by side. Worse, when I asked about the rare Wagyu they said they would bring, they eventually brought something that was clearly not Wagyu, and smelled like it had been there a while. Wines were decent, but overall, left a little disappointed by the whole deal.
   

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10. S

    Susan

    Greater Boston

    16 reviews

    5.0

    16 reviews

    Dined on November 7, 2024

    1. Overall 5
    2. Food 5
    3. Service 3
    4. Ambience 5

    We each had "Market Table," then split the Chilean Sea Bass entre for lunch. The fish was light and flavorful and the side dishes were scrumptious. The waiter did a nice job of dividing the entre. The Market Table was overflowing with delicious and exotic dishes. We tried as many as possible and enjoyed them all. The issue with service was in getting our check. Took way too long and several requests. This was lunch on a weekday. People need to get back to work. Will definitely return for more Brazilian culinary adventures.
    

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